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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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BEWARE of the Registered Agent SCANDAL! This company automatically makes itself your business's registered agent and will continue to bill for this so-called service annually, which is literally just a name listing and they claim that they will send you so-called alerts! It's a scandal. I NEVER HEARD A PEEP FROM THEM until I just received a collection notice in January 2020. They are collecting for supposedly being my Business Registered Agent back five years ago in 2015! Yes, they are so desperate to get revenue that they are billing inactive businesses from 5 years ago! When I contacted the state of Pa, they told me they get calls ALL THE TIME from people like me who didn't realize I was being scammed by Legalzoom. They should re-name themselves Il-legal Zoom. Contact your state to find out if you can be your own registered agent/office. That's what I did. If only I had known about this option 5 years ago! They have no problem making themselves your agent and billing you, but they are unable to make changes to remove themselves as your registered agent. You have to do that on your own! If I could give them a negative star review I would. Go to one of their competitors. They need to realize that they are taking advantage of the unsuspecting. They should be all about customer service not a disservice.
Inquired about State filing delay. Support agent was helpful in providing more detailed information, as well as follow-through once the filing completes.
Aimee answered all my questions and even thought of things I had not asked. She was of great help!
Great hire! I feel like most live chat people you talk to have to look at a manual/google things to help you that you could easily do yourself but not the case here. He was knowledgeable and quick and friendly and knows his stuff.
Wanted to cancel our application for a 501c3. Aimee answered all of our questions. Very friendly and helpful.
Aimee happily answered all of my questions and went further to offer advice on questions that I did not even think to ask.
Great job, after 3 calls to customer support, Aimee was able to assist me in the chat room.
Hi Marc, we're sorry you had to make so many calls to customer support. We're so happy to hear Aimee was able to provide you the assistance you needed. Please let us know if we can help with anything else.
Aimee was great and worked very quickly to answer any questions I had and helped me get the answers I needed.
Thanks so much for sharing, Alex. Please let us know if we can help with anything else.
My issue was resolved quickly by chat. Customer service was friendly, understood my issue quickly and resolved it while I was on the chat. So rare to get efficient customer service. Thank you!
Hi Andrea, thanks so much for sharing your experience. Please let us know if we can help with anything else.
Brian was polite and extremely helpful. He was able to answer my questions and I was very impressed with his customer service.
Hi Nicola, we are so happy we could provide you an excellent experience. Please let us know if we can help with anything else.
The account order change process was handled with professionalism and ease.
Very happy with the service I was provided via chat session.
Thanks for taking the time to share your experience, John. Please let us know if we can help with anything else.
Knowledgeable and helpful, she really helped and i had a lot of various questions
I needed help editing a piece of information on a request and she took care of it in moments!
I was assisted today by live chat with Michelle. She was quick to respond and very informative. She handled my question in just a couple minutes
It's difficult to time out phone calls with my schedule and Aimee was able to help me easily and QUICKLY via the Live Chat on LegalZoom's website. Saved me time and was super convenient!
Hi Zachary, we appreciate you taking the time out to share your experience. We try to work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected here with you. Please let us know if there is anything else we can do to help!
Aimee was great and helped me right away. She even offered to give me updates.
Hi Briana, thanks so much for sharing and please let us know if we can help with anything else.
It's really a few simple things. First, when you enter your name for name check, you include the complete name, like: ABC Inc. After you pay for the service, then as you go through the screens, it asks you "what designation you want". Well, you have already included, so now they are asking you to put another Inc, after the inc you already included in the name. This is really dumb and should be corrected. The second problem is that there is no summary sheet for your corporation (I believe they had previously). You have to blindly rely on information typed in or go back to edit. The company wants you to pay first, then finish the service.
Hi Rich, thanks for sharing your review. We appreciate the feedback and we're working on making this a better experience. If you need anything else, please do not hesitate to contact us directly via help@legalzoom.com.
My concerns were resolved in a timely manner, and I am grateful for the attention I received.
Hi Luis, thank you so much for this great 5-star review. We really appreciate you helping to share the word about us. We’re here for you anytime.
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jacqueline, we try our best to be transparent with our customers surrounding the details of our registered agent subscription service. Although the state requires a physical address of your agent for service of process, using LegalZoom is only an option. We offer our customers the ability to elect LegalZoom to serve as your agent or name another (including yourself). Many people choose us because the agent address is public information and using a service likes ours provides individuals an extra layer of protection. We truly apologize for any miscommunication or misunderstanding on our part. We’ve confirmed your agent has been updated as of 1/29/20 and the account has been settled. Your account will be removed from collections. If you have any additional questions, please contact a manager directly via help@legalzoom.com.