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LegalZoom Reviews Summary
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
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They screwed up my articles of organization so I am having trouble getting an LLC bank account and it took them twice as long as they said it would. If they need info to finish what you want they won't reach out to you so I had to check back constantly.
They took my money, put my order on "HOLD", and never let me know why... Its been two months and still I have no LLC... They don't respond to my email inquiries and kept my money... I'm out $350 for nothing... I guess a pack of lawyers will know how to cheat you out of $350... It's an amount not worth going to court for and they rely on that...
Hi Steve. We've had an opportunity to review your order and we've been trying to get in touch with you about the delay. We need to confirm your business name. It seems you've completed an LLC questionnaire but listed your business name with a Inc ending (meaning corporation filing). Please send an email with your name confirmation directly to a manager via help@legalzoom.com.
LegalZoom ranks at bottom of all bad and regrettable business transactions I have ever made. What makes it worst is that we have a certain level of expectations with "Legal Service". Don't be fooled by the positive reviews, what is more telling is the consistent theme of the bad reviews.
After dealing with them for 4 months, I am convinced that they are nothing but a network of a borderline scammer with the sole intent of selling you worthless services. All of these free consultation "Benefits" and advice supposedly get as a part of your order are nothing but sales solicitation form their affiliates disguised as part of the price.
Their support is not any better. Not once have they ever returned a promised call where they failed to send the EIN application to IRS. I ended up getting the EIN assigned in less than 5 minutes online on the IRS site. Needless to say, nothing they provide was of any value.
Do your homework before you buy into this. Go to your local attorney, you will be much better served.
Hi RA, we're so sorry to hear that your experience did not match your expectations. This is on us. Your comments are important to us and we really appreciate your feedback. Please be reassured that we are reviewing our operations and we are determined on making a making experience for our customers.
Aimee with Legal Zoom helped answer my questions. Thank you, Aimee!
Glad we could help, Ruth. Please let us know if you need anything else.
I had an issue with the name of the business when I just completed the package. Somehow there was a second LLC added to the end of the business name. Aimee fixed it for me and sent confirmation. Great and fast customer service.
Hi Doug, thanks so much for sharing your experience. Glad you were given the support you deserved!
This can be a complicated process, but having access to this chat makes everything quick and simple.
Hi Sarah, we really appreciate you sharing your review. Making a complicated process as easy as possible is our goal. Please let us know if we can help with anything else.
Aimmee and Chris were awesome. Chris helped me get to the page i needed and Aimee went above and beyond for me to make sure I had everything I need. Thank you. They deserve a raise!
Awesome! Thanks for sharing, Donna. We'll be sure to let them both know of your kind words. Please let us know if there's anything else we can help with.
Aimee sorted out each of my questions/ concerns wonderfully. She provided insight and was a pleasure to chat with ensuring that our order should proceed with out issue.
Hi Steve, thanks for taking time to sharing your 5 star experience. We really appreciate you helping to spread the good word about us!
LegalZoom has great prices to set up Wills and Trusts I was debating if I should go with the another company, I chose legal zoom because they have phone support and answered my questions on the phone.
Hi Felicia, thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
I opened chat in the hopes of having a smooth cancellation of an order placed over the weekend. Not only did Aimee meet my expectations, she exceeded them. I did not know if I would be able to cancel my order online. She assured me I was able to. Aimee also showed me where to see that my order was cancelled and that the refund was in progress. She did an excellent job at helping and being courteous.
Thank you very much for your review, Jacob. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
Sleazy... scammy... would not use them. You're better off finding an inexpensive attorney than spending money on documents that will not protect you. Tried them for a LLC with no help from them to help direct the prompts that create the documents that are to protect you. Plus all they try to do is prompt you with add on and unnecessary fees. Stay away!
Hi RY, thanks for sharing your feedback. We’re so sorry your experience didn’t match your expectations We'd love to know more about how we could have made things better. We want an opportunity to try to regain your trust. Please feel free to contact a manager directly via help@legalzoom.com
Excellente, very helpful, and patient! She was able to answer all my questions and helped me have a better idea.
Thanks for sharing, Natalia. Please let us know if we can help with anything else.
I give Violet 11 our of 10. She was extremely helpful, forthcoming, knowledgeable, for that which she did not know she procured the info at a lightning speed, and in the end, and transformed a frustrated customer to content. Thank you Violet.
Hi Mike, thank you so much for taking the time to share this excellent review. Please let us know if we can help with anything else!
Glad to hear we provided you the information you needed. Please let us know if we can help with anything else.
Anxiously awaiting the processing of my incorporation paperwork and Aimee went above & beyond to check on the status and keep me updated. I am extremely pleased with the quality of customer support at LegalZoom. It helps to have real people available to help.
Hi Carolynne, it feels good to have people in your corner to help. We're so happy to hear that's exactly what you got in your experience with us. Thanks for sharing and please let us know if we can help with anything else!
Great help very professional and friendly! Thank you!
Hi Anthony, thank you for sharing. Please let us know if we can help with anything else!
Aimee was very helpful and professional. She was quickly able to figure out my i
Hi Steve, thanks for taking time to share your experience. Please let us know if we can help with anything else!
Need docs for llc and the site was giving me a error sign. Jumped in chat got all my documents. Back to work thank you Aimee
Thanks for helping to spread the good word about us, Dorian. Please let us know if we can help with anything else!
--The directions online and the person who went through our initial application were wrong about the requirements for the name of a nonprofit, causing the first delay.
--LegalZoom paired us with an attorney who had no non-profit experience. In addition he was 20 minutes late to our 30 minute appointment, he was condescending, and he was thoroughly unprepared.
--We were charged prematurely for our business advantage account.
--The accounting firm LegalZoom partners with completely missed our first appointment. The second appointment was made with another professional with no non-profit experience and he was 15 minutes late to our appointment.
--There is no "submit" button for the form 1023 so if you start on it and continue to work on it, it just submits without your knowledge and then you don't have the ability to get it back to continue working on it.
--You have to click through multiple links (some of which are hidden) on the LegalZoom website to find the tiny, light grey caveat that the "rush processing" for the Express Gold doesn't include the time it takes the State to get through the paperwork. We chose the $359 package over the $99 package specifically for the rush purpose.
--I reached out to LegalZoom three times to find out why our application was delayed. Each time they said they would look into it and get back to me. No one EVER got back to me. I had to reach out again for a fourth time to ask what was happening and they told me the day before we were rejected. It turned out were were rejected because of two errors that were made by LegalZoom, not by us. So we were waiting seven weeks to be rejected because of THEIR errors. Then they refused to do anything to make it right. We had to pay the fee to refile, even though it was THEIR errors that caused the need to refile.
Dishonest, unhelpful, terrible business practices.
Hi Ali, we are truly sorry you didn't experience us at our best. We had an opportunity to review your account and confirmed that your documents were correctly resubmitted to the state at no additional cost to you. As a result of any miscommunication and inconvenience caused on our part, we've issued a $100 credit and will monitor your return closely. In addition, we've issued a refund of your business advisory subscription.
Very quick and helpful! Made my experience on chat easy. Helped me find exactly what I was looking for! Thank you so much!
From the business
LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elliot, thanks so much for leaving your review. We've had a chance to review your account - it looks like the order was completed and shipped to you without any report of an error to the documents. If an error was made on our part, we'd like to to fix things and regain your satisfaction. Please contact a manager via help@legalzoom.com with more details on your error and we'll do everything we can to resolve it as soon as possible.