LegalZoom

It's tough to grasp all the fancy legal talk without any real explanations. And if you don't get it, tough luck—they won't bother breaking it down. Trying to talk on the phone is a hassle, and when you finally do, it's not even with a lawyer who can actually answer your questions or clear things up. By that point, I still don't understand what's going on with my case, what they've done, or what I need to do. All I know is they want an extra $99 to keep things going... Seriously, it's just bad, bad, bad.

I could not recommend Legal zoom any less. I will NEVER be using them, ever again. I have had nothing but issues, including; delay processing times, lack of communication/notice of order issues, unhelpful communications with service staff, lack of transparency with timelines/changes. I paid over $600 to have this be an easy and streamlined approach to starting my business, it has been nothing but a nightmare. I advise you to run fast from this site. Never again, this type of service feels like a scam and illegal. RUN.

I had a subscription that I hadn't used and forgot to cancel it after months, I was charged for another 6 months and the day I as charged I called to get a refund. They said they do not issue refunds and would not gibe me my money back even though it was a complete accident. They do not care about their customers and only care about making $. That is not how you run business and I cannot or will not put money into a business that does this. It is unethical

Legalzoom is unethical in its business practice. I say this because Legalzoom collected the fees to start my new LLC business, however, after 6 months, and about 20 hours of follow up on my end, Legalzoom failed to complete my order. After 6 months of going back and forth, I was forced to pay another company to do what I paid Legalzoom to do. This other company completed my LLC order in 2 days and charged me half as much. Legalzoom did not issue a refund. After 6 months, Legalzoom sent me an email claiming to have attempted multiple times to reach me after I stopped contacting them. I had, afterall, paid someone else to do what they could not. Legalzoom would not issue a partial refund either. The only way to recover my losses is by filing a lawsuit against them --- which I have no time to do. I have saved the written email conversations in case there comes a time I can pursue action against them or there is a class action lawsuit.

I asked for Legal Zoom to form a corporation for me, paid the price to have the corporation filing expedited and they failed to file the correct paperwork. When I pointed out that the name on the paperwork was incorrect, they failed to fix it in a reasonable time, leading to having a lapse in being paid for work i'd completed as I needed the work to go into the corporation account which i couldn't create until after I had the EIN number. As of today, I still do not have a corporation with an EIN number and am unable to accept payment because of their error (the order was placed on 1/9 and it is 2/5). I have called their customer service multiple times and they are very "sympathetic" but don't actually do anything to fix the issue. I also emailed several times and still have not had my issue addressed. Please avoid this company and use someone else or a real attorney, after all their fees and "gotchas" you actually pay just as much to go with Legalzoom as you would with a real attorney and they don't do the job right. Very unhappy with this whole ordeal and would never recommend this company to anyone.

They just take your money, do not help you with anything at all, if you're starting small businesses, do not recommend these people at all very shady and just want money.

We requested a service they never finished and they refused to refund the money, do not waste your money or time with them. I will Never recommend them to anyone. I requested the agent ID from the representative Ronnie and his supervisor information and he refused to provide.

Never us them. It is a rip off. They issued me 3 duplicated DBA's and then would not refund or fix it. Charged me for all 3. They would not issue a credit to fix and would not fix the DBA's I had to pay for the ones they screwed up again. Never again.

I seriously don't understand how so many people can be so stupid. Genuinely don't understand how every I call customer service to get a simple issue resolved, it turns into a 3 hour nightmare where every representative tells you something different. Seriously the most incompetent people I have ever spoken with. Save yourself some time and don't use legal zoom, it suppose to be fast and easy, but I have used them to open 3 different LLCs, and Legal Zoom has been anything but fast and easy.

It's a Scam. Use an accountant to start your business instead. LegalZoom will charge you $299.00 per year for "Register Agent" fee and they will renew this every year so you will have to pay them every year of $299.00. In order to cancel this payment, you will have to call your state to change the "Register Agent" of your business and then call LegalZoom to cancel their service. If you use your accountant and register your own name as "Register Agent", you do not pay a dime every year as "Register Agent" for your business. It's a Scam. After they charged you the $299.00 as renewal one year after, they do not give you a refund after. You will have to call them and cancel this service BEFORE they charge you.

Although I used Legal Zoom to create my first business, this second time around is a nightmare. It has been over a year and its they labeled my character of business "Any Legal Purpose" I am in real estate have been in real estate through the whole process. To fix their mistake I have to call the IRS (and its that easy right?)

My experience was absolutely fantastic! Just to know that I can resolve all of my issues in one place with one person means the world to me.

Legal Zoom is a bunch of Scam Artists and low-life thieves! They slipped in a recurring charge that we did not sign up for and charged us $250 to be out "registered agent" for another year. We called them and made them aware that we had changed the registered agent on Sunbiz.org and did not need this service AND never signed up for any recurring charges or received the email notice of the recurring charge that they lied about sending, and they said basically too bad for us, we don't issue refunds! These people are low-life thieves and con artists!

I purchased a DBA for $159 for Legalzoom. After 4 months of failing to complete the job (with issues from their side!), I asked for a refund & they told me I had passed the 60 day window. I completed the DBA paperwork on my own in 3 hours. They are APSOLUTE THEIVES. This process has costed me upwards of 8 hours in addition to the $159. Horrible business.

They are to put it mildly crooks. They sneak a bunch of reoccurring fees unless you are careful and monitor your accounts like a hawk they will milk you for everything they can. The fees don't appear right away it is only after two weeks that they start charging you. I shut my account down so they can no longer get more of my hard-earned money.

I wanted to dissolve or close my LLC, and in addition to spending hours and hours talking to them on the phone, they asked me to follow a lot of steps to close the company, I was precisely paying for this service so I could occupy my time on other matters, and I decided to ask for my money back and they didn't give it back to me.

This is not a reputable company. If your business doesn't make it Legal Zoom will continue to take money that will be automatically deducted from your credit card for up to a year. I would NOT recommend this company. Very poor customer service if you need help.

Tried to start a simple LLC. I had to call 6 times and they still couldn't get it right. I cancelled the order

God forbid they make a mistake... A PROVEN MISTAKE, where they failed to file my annual report for 2022 without my knowledge, where I have an email showing it was submitted, only to find out when I receive a call that not only did they not file my 2022 report, they did not file my 2023 report as stated. I found out by the firm that I WAS contracted with that my business had been dissolved by my state. So then I call them to find out why this was the case and they literally told me that neither of the documents were filed due to the fact that I had not "answered any autodialer calls they placed" so that I could approve the documents to "verify their accuracy." Isn't that something? They told me that I "refused" calls from a computer-dialed number to verify the information contained in documents they had already sent me an email about, stating that the docs had been sent? Seriously? HOW IS ONE TO VERIFY INFORMATION CONTAINED WITHIN DOCUMENTS THROUGH A TELEPHONE CALL? GOD FORBID YOU ACTUALLY CALL CUSTOMER SERVICE OR ANY OTHER PERSON IN THIS USELESS DAMN COMPANY TO TRY AND GET ANSWERS OR TO GET SOME KIND OF RESOLUTION... THEY DO NOT GIVE A DAMN ABOUT ANYTHING A PERSON HAS TO SAY AND MAKE ALL THE DAMN EXCUSES IN THE WORLD ABOUT WHY THEY CAN'T HELP, OR PLACE YOU ON HOLD THEN NEVER RETURN... WASH RINSE REPEAT... F'G IDIOTS!

I paid for a 501(c) (3) non-profit to help Veterans and they did it all, when we were building the website I got a call fr the company doing the website informing me that that even though qe had registered the name with the California Secretary of State we could not use the name because it was registered already and I have spent 2 days trying to talk to somebody to fix it and change the name, they have hanged up 3 times and offers that a manager would call me back and nobody has.

Legal zoom agents sat on thier button and sent emails and think that's worth $299 a year. Also before the renewal date they sent out an email saying we must update our credit card because the one they have on file has expired (for good reason). We did not contact legal zoom and expected them to contact us by phone for a membership or they were going to cancel our buisness, however they charged the same bank account anyway using an expired card and then sent us a congratulations anniversary email. I very much was not impressed with legalzoom and believe them to be very close to criminal. We had to pay them to disolve our company and they didn't refund our renewal charge because it had been more than 30 days from the subscription date. Great way to run a corrupt buisness.

I just had the worst experience with them. They have zero customer care... After only using the service once 6 months ago, they rejected my request of cancelling the auto-renewal because I didn't file within 30 days in advance, which was NOT clearly specified when I signed up to it. All attendees showed zero interest in providing a solution and simply ignored the fact that the service has not being used for awhile.

I feel companies that fail to provide the basic of customer care do not deserve their customer, and also this clearly reflects on their overall service level and how different departments will treat their customers.

We had use legal zoom 1 year. We missed the notice about auto renewal. But when we got the notice that it had renewed, we called right away to cancel the annual service. The woman said she WOULD credit the 199 dollars, but we never received it, and when we called a month or so later, they said oh, too bad it renewed. We won't credit you the 199. This is a total rip-off as they get paid for no service
The fellow we spoke with chose not to understand the situation and just kept responding the same pat answer. Beware