LegalZoom

Had a registered agent subscription for 159 bucks then got charged 499 in the most recent year. Called to complain and they told me they rolled this new service in where I could talk to a lawyer for 30 min a month into my RA service. I did not order this. I do not want this. Why spend the money to market a service when you can just charge existing customers for it and hope they don't notice. What is the difference between this and theft? None. They refunded the money, but what about the ones who did not notice it? Why use a gun to steal? Get's someone's CC and charge it.

I went to legal zoom so they could help me set up my LLC and make the process quick and painless, they processed everything without fully checking it, and the state kicked it back, it they took multiple calls and weeks to get everything they needed, which they did not catch the first time, they are overpriced and a very low value company, go somewhere else! Trust me!

Legal Zoom used to be a cost effective way to manage small legal jobs. It has changed greatly over the years. I recently used them for a Trademark search/submission and I would not recommend it now. The process is very unclear, I received several emails to sign the documents before submission but there is no way to follow where the docs are and how you are supposed to sign. So I email with nothing but an auto-responder. I call the service line and am on hold for over 20 minutes for something that should be abundantly clear but the 20 somethings they have working for them have no idea how to articulate online. Go to a real lawyer!

Had question regarding Business License package I purchased for $79.00. All I got back as a response was to contact another company they contract with. When I contacted the third party, they had no idea what I was talking about. When back to Legal Zoom, and received no responses from email to customer support, and don't get me started on getting someone on the phone. I have never written a bad complaint about a company, but this company is the worst I have ever seen, and deserves this review.

I contacted Legal Zoom after hearing about them through two men in the supermarket as they discussed their complete satisfaction! I immediately searched them when I returned home due to a pressing need of my ministry's corporation. Julia Routon was not only warm and compassionate but also thorough and professional. She offered quality services at exceptional rates/plans. Thank you so much Julia! You truly are an asset to your company!

I have had several last will and testaments prepared for myself and family members with Legal Zoom. This company has great customer service even after the sale. If I went to an attorney to have my will prepared the cost would be around $700 in my state, it only cost $119 at Legal Zoom. I've had the wills examined by three attorney friends and they gave a thumbs up to the preparation and appearance of the final product. All wills are prepared according to the laws of the state that the customer resides, so everything is legal and up to date. I would not hesitate to use Legal Zoom again, I highly recommend this company.

Summary: Complete failure on LegalZoom part. Requested Registered Agent for almost a month still no action. Number of phone calls 11, Hours on the phone: 7. Twice requested to speak with manager. Escalation team 3 agents where involved. 2 times order was created with problems. Never send you status, excuse, excuse and another one. 2 emails to support asking the same question over and over again. People please save your money and find some other company. Consider you paying them for service and they are not delivering. Also I will submit compliant to BBB.

Had a great conversation with Julie who both knew what she was talking about and was able to give me all the information I needed quickly in an enjoyable conversation! Will absolutely be dialing her back with other questions that may arise.

Just had another corporate document failure by LegalZoom. Filed on May 24th with an expected delivery date of June 6th. Waiting until June 26th and they said it was still being processed. Had to cancel and go with a normal attorney. It's like they just don't care anymore about providing decent service. This is royally screwing up a deal that I needed a simple document filed for. Avoid them at all costs!

Customer Service is not available by phone during advertised hours. I've tried twice now — the first calling 20 minutes before closing time, the second (today) 2.5 hours before closing. I called back twice, to make certain there wasn't some glitch, but no, they just put you through prompts, state their [obviously inaccurate] hours, then the automated system hangs up.

They also state in email inquiries, "One of our Customer Care Specialists will review your inquiry and respond within one business day." My first inquiry took them 5 days to respond. I've sent a second, unrelated inquiry and it's almost 24 hours. Not holding my breath.

I'm starting a new business in my city. I have spent the last two weeks googling, looking on YouTube, calling my local and state licensing offices, trying to fill out applications on line and not knowing if I was doing things correctly. I have been familiar with Legal Zoom for years but I have not used your services before now. I decided to call. Jordan Leonard was my Sales Specialist, He took hours of work, frustration, uncertainty and in 10 minutes answered all my questions while helping me set up my new business. Jordan is knowledgeable, easy to understand and has excellent people skills. Because Jordan made my first experience with Legal Zoom so easy, I am truly a customer for life! I will refer my family and friends to your stellar company. Thank you, Greg Jennings.

I recently ordered the LLC package, the information regarding my purchase is not showing up under my profile. In fact, it's treating me as if I have no prior purchases. I contacted customer service 4 days ago, despite promising a 24 hour turnaround, I've not received any feedback... NOTHING! No email, no phone call, no nothing! I did receive a call from a Los Angeles number, but when I said "Hello", I heard a "hello" several times and then he hung up. I paid an installment of $169.00 and the way I feel, they can keep it, I'll cut my losses there... rather than spend $500 to be frustrated. One of the most important business principles that I've read is the idea of "delivering what your business promises". Advertising is CLEARLY the reason why this company ranks so high, because the customer service is very, very poor and that is a companies first line of customer contact. I would never recommend this service to anyone.

I was in the middle of filling out my DBA application form online and a customer service rep called to ask if I had any questions with the application. I asked a couple of questions and got really rude answers. The rep seemed frustrated and ended up hanging up on me! I've never been hung up on by a customer service rep before until now. I was close to being done with my application but after that call, I decided not to submit the application and won't be using their services ever again. It ended up taking me only 30-45 minutes and was way cheaper to file the DBA myself with the state ($24.60 compared to Legalzoom's $99). I hardly ever write reviews but this was such a terrible experience that I had to let others know to beware of this company.

Set up an LLC back in 2014. Still can't get my EIN, the IRS has idea who I am. Legal zoom says they submitted my SS4. After almost a year a asked them to submit it again. That was a month ago, still nothing. Can't confirm they are doing anything.

This is crazy as other companies I used confirm, sent me a copy of confirmation and paperwork was done and received with 20 days.

Not to mention the hold times at all times of day. I think my average is around 15-20 minutes. They always have high call volumes, but reading all of the bad reviews I would suggest another reason is probably the case.

Use another company.