From the business
Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.
LegalTemplates Reviews Summary
The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Danny U. Really fixed my issue within under 24 hours! Great customer service! I would def. Recommend Legal Templates thanks to this service I received today.
Benjamin helped me with getting a refund for a product I no longer need. He was most helpful. I called after I realized I didn't cancel my subscription before it renewed he told me he would be happy to reverse the charge for me.
Legal Templates helped me create a ground lease for a neighbor that had encroached on my property. It was easy to use and the support staff are extremely helpful!
Thank you to Charles and the team at Legal Templates for being easy to work and professional. I spoke with him today about an issue and he was able to resolve it for me very quickly. I am satisfied with today's interaction.
When we needed to cancel our membership; Benjamin in Customer Service was extremely helpful. The response time could not have been any faster!
You go on; spend a long time filling out the info; and then you have to pay to download the document. ABSOLUTE pain in the $#*! and rip-off
SCAM... Be warned. I called to cancel they said no problem, 7 months later I am still getting charged $39.95 month for a service I never used. When I told them I cancel 7 months ago they said: "Prove it", they are criminals.
Legal Templates was very useful, I'm glad to have found a page that fulfilled my requirements. I love how it is FREE to download unlimited templates during the 14 days. You can tell your friends and family about this great page which should be the first choice when searching for legal forms.
I am very satisfied with Legal Templates because I needed a cohabitation agreement in order to justify the relationship between my boyfriend and me to a lawyer for a legal procedure, thus for that reason I found that the template was very useful, seriously it was very proper to my needs, I just filled in the blanks and quickly created a professional agreement which was well received by the lawyer. It was an extraordinary experience.
Easy to use, simple interface makes it easy, my sister needed a prenuptial agreement and we needed a proper template, so we chose Legal Templates as our first option, this agreement was so professional and fulfilled our needs, 100% guaranteed!
My Mom used one of the templates for a loan agreement and indeed that template was really good according to that situation, for that purpose I think it is really worth it totally recommended.
Don't give them your credit card info. It's another scam owned by the same guy Howard Chai that owns Resume Genius. Both of them trick you into getting free or cheap documents, then charge your credit card for monthly fees, even when you cancel. Good luck trying to get your money back. STAY AWAY!
I had originally signed up for a 2 week trial of this website to peruse some contracts I thought I needed for my business.
I never used the site, because they didn't have what I needed.
I set a reminder to cancel the membership two weeks later so I didn't get charged the recurring fee. One would think they would have until the end of the day to cancel, but NO! BE WARNED... they have everything down to the minute.
This should be called a 20,160 minute trial, because, at minute 20,161, you're getting charged, whether you like it or not.
I contacted customer support since it was(I thought) within the 14 day time frame to cancel and was basically met with a cookie cutter, pad answer. Apparently, regardless of the situation or circumstances, once you go past that 20,160th minute, you're paying, and their cancellation or return policy is very strict and legal.
There are plenty of other avenues one can use to get legal advice or documents that don't involve POOR customer service. It's quite predatory, actually.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members