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LegalTemplatesReviews 2,727

4.2

From the business

Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.


legaltemplates.net
Greensboro, NC, United States
+24
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LegalTemplates Reviews Summary

The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
182
value
181
shipping
110
returns
120
quality
161
This company responds to reviews on average within 2 days
Virginia
1 review
0 helpful votes
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I love this company even though i didn't continue past trial. Customer service is easy to talk to. You can tell this company is willing to help their clients

Date of experience: July 12, 2017
Illinois
1 review
0 helpful votes
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Refund
July 12, 2017

Great Customer Service, I contacted legal templates and requested a refund after been charged once my trial was over. They contacted me within hours and processed my refund immediately. Danny U., their agent, was very attentive and courteous and got the refund done without any hassle. It speaks volumes to know that they respected my intent to cancel without giving me a hard time. Thanks Danny.

Date of experience: July 12, 2017
California
1 review
0 helpful votes
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Good experience
July 12, 2017

I used one of their templates which was very good. I had a billing problem which they resolved to my satisfaction. Danny U. Was very prompt and helpful (excellent customer service). Overall a good company to work with.

Date of experience: July 11, 2017
New Jersey
1 review
0 helpful votes
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Benjamin was very helpful, really appreciate going above and beyond. *************************************************************

Date of experience: July 10, 2017
Tennessee
1 review
0 helpful votes
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Good legal help
July 10, 2017

I used this to help create a lease for the first time. It was easy to use and included what I wanted, but put it in legal terms for me! I forgot to cancel the free trial and was charged the monthly fee, but they are graciously refunding that money- and even that process was easy. Their customer service people, specifically Danny U, were kind and prompt in meeting my needs. I would recommend LegalTemplates to any amateur seeking reliable legal advice.

Date of experience: July 10, 2017
New Jersey
1 review
0 helpful votes
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The person I spoke with was understanding, explained everything I needed to know on the cancellation along with email I would receive. If I ever need this service I will use you thanks to your agents and how helpful and friendly they are!

Date of experience: July 10, 2017
Illinois
1 review
0 helpful votes
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Wonderful
July 10, 2017

Benjamín was wonderful he answered all my questions and was very helpful I would use you guys again thank you so much for all your help.

Date of experience: July 10, 2017
California
1 review
2 helpful votes
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I purchased a template, then they continued to bill me a monthly fee of $39.99. It me 3 months before I realized it (which is my oversight), however, they refused to reimburse me, even, though I had not used their service during that time.

If you are going to use this one time, only purchasing a template, shop elsewhere, they are not ethical in their billing practices.

Date of experience: July 9, 2017
California
1 review
1 helpful vote
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Benjamin quickly identified my reason for this call regarding a cancellation of policy prior to the end of trial date that did not process completely and correctly. During the call Benjamin was efficient & courteous. I would like to thank him for Excellent Customer Service.

Date of experience: July 7, 2017
California
1 review
0 helpful votes
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Benjamin was very helpful and professional. He was able to help me cancel the service and get my refund back.

Date of experience: July 7, 2017
Florida
2 reviews
1 helpful vote
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This is absolutely a scam to collect personal info... avoid!
When I entered the info and then could not get the form I inquired how to get it through the chat, the answer was "Enter the information".

Here was a 'follow up' email I received... talk about condescending.
Danny (Legal Templates)
Jul 7,23:42 CST

Hello Sondra,

We do not collect personal information, it is not our interest, you asked how to create a form and we explained that you would need to enter the information which is how you create the form online, if you would have asked something like how do I download then it would have been a different story, having a bad review by you does not affect us at all, since our customers who actually do know how to ask the correct questions instead of getting angry for no reason, understand how we work.

You have yourself a wonderful day, and thank you for choosing us!

Best regards,

Danny U.

Date of experience: July 7, 2017
California
1 review
1 helpful vote
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I emailed about my billing difficulties and their customer service department got back to me so quickly! Not to mention their live chat is super helpful and the site is easy to use!

Date of experience: July 6, 2017
North Carolina
1 review
0 helpful votes
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I found the available legal templates on this site to be quite helpful. I live in North Carolina, where Civil laws can be tricky. The templates available for both the civil process and the NC Tenant and Landlord Agreements were not only useful, but in accordance with our state guidelines. The actual documents compiled through this site, were very professional, and had the correct legal jargon upon them. When I did run into a concern, Benjamin in Customer Service was not only very kind, friendly and professional, but assisted me immediately and resolved my issues on the spot. I would definitely recommend to any personal or professional entity, and would use this service again when needed.

Date of experience: July 6, 2017
Georgia
1 review
0 helpful votes
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Great!
July 6, 2017

Danny was great in helping me with a refund quickly. Thankful for the quick service overall. Thank you!

Date of experience: July 6, 2017
Minnesota
1 review
1 helpful vote
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I emailed customer service today about a refund and they got back to me and had it processed within an hour! Very impressed and would recommend them!

Date of experience: July 5, 2017
Delaware
1 review
0 helpful votes
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Template for Lease
July 5, 2017

I used this site for creating a residental lease. It was easy to use for that purpose. I likw the way questions were asked, buy wish there was a way to do sone customization.

Date of experience: July 5, 2017
California
1 review
0 helpful votes
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Wonderful at responding to my refund request, I didn't have to axiously check my email constantly hoping they would respond. Charles responded quickly, even on a major holiday weekend. Very professional and helpful. Thank you

Date of experience: July 4, 2017
Florida
1 review
0 helpful votes
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While this is a great service, I only needed it for one document; so naturally I went for the free trial, and while I canceled it a week after, I was still charged $39.95 the following month. I went back into my account and assured that my subscription was cancelled, and called the 800 number seeking a refund, since I was essentially paying for a service I was not using, and had cancelled TWICE. I spoke with Charles and he was extremely understanding, and helpful in assisting me with receiving a refund. Great customer service!

Date of experience: July 3, 2017
Wisconsin
1 review
0 helpful votes
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I came upon this business when I was looking for a form that I could fill out so my parents could take my daughter out of the state without any worries about legal issues if she needed medical assistance and found it was super easy to fill out. I looked at everything else Legal Templates has to offer and I found a lot of stuff that I could use now and that I would like to use in the future! Unfortunately I'm unable to pay for the subscription at this time (being the sole provider for my family) but I will definitely keep their website bookmarked for when I can afford to pay for the subscription. I also wanna to commend Benjamin, a representative for Legal Templates, for providing me excellent customer service at getting my refund processed as early as possible after I forgot to cancel my free subscription a day too late. Overall, Legal Templates forms are much more thorough than anything I could have come up with on my own with such short notice that I would need a paper for my daughter to be taken out of the state for a day trip with her grandparents.

Date of experience: July 3, 2017
Ohio
1 review
0 helpful votes
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Amazing service
July 3, 2017

I used legaltemplates trial for a lease and it was super fast and easy. I had a minor problem with the payment after the trial period but the customer service person Danny took care of it within minutes of me emailing them. Thank you so much

Date of experience: July 3, 2017