Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.
The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.
This summary is generated by AI, based on text from customer reviews
I love this company even though i didn't continue past trial. Customer service is easy to talk to. You can tell this company is willing to help their clients
Great Customer Service, I contacted legal templates and requested a refund after been charged once my trial was over. They contacted me within hours and processed my refund immediately. Danny U., their agent, was very attentive and courteous and got the refund done without any hassle. It speaks volumes to know that they respected my intent to cancel without giving me a hard time. Thanks Danny.
I used one of their templates which was very good. I had a billing problem which they resolved to my satisfaction. Danny U. Was very prompt and helpful (excellent customer service). Overall a good company to work with.
Benjamin was very helpful, really appreciate going above and beyond. *************************************************************
I used this to help create a lease for the first time. It was easy to use and included what I wanted, but put it in legal terms for me! I forgot to cancel the free trial and was charged the monthly fee, but they are graciously refunding that money- and even that process was easy. Their customer service people, specifically Danny U, were kind and prompt in meeting my needs. I would recommend LegalTemplates to any amateur seeking reliable legal advice.
The person I spoke with was understanding, explained everything I needed to know on the cancellation along with email I would receive. If I ever need this service I will use you thanks to your agents and how helpful and friendly they are!
Benjamín was wonderful he answered all my questions and was very helpful I would use you guys again thank you so much for all your help.
I purchased a template, then they continued to bill me a monthly fee of $39.99. It me 3 months before I realized it (which is my oversight), however, they refused to reimburse me, even, though I had not used their service during that time.
If you are going to use this one time, only purchasing a template, shop elsewhere, they are not ethical in their billing practices.
Benjamin quickly identified my reason for this call regarding a cancellation of policy prior to the end of trial date that did not process completely and correctly. During the call Benjamin was efficient & courteous. I would like to thank him for Excellent Customer Service.
Benjamin was very helpful and professional. He was able to help me cancel the service and get my refund back.
This is absolutely a scam to collect personal info... avoid!
When I entered the info and then could not get the form I inquired how to get it through the chat, the answer was "Enter the information".
Here was a 'follow up' email I received... talk about condescending.
Danny (Legal Templates)
Jul 7,23:42 CST
Hello Sondra,
We do not collect personal information, it is not our interest, you asked how to create a form and we explained that you would need to enter the information which is how you create the form online, if you would have asked something like how do I download then it would have been a different story, having a bad review by you does not affect us at all, since our customers who actually do know how to ask the correct questions instead of getting angry for no reason, understand how we work.
You have yourself a wonderful day, and thank you for choosing us!
Best regards,
Danny U.
I emailed about my billing difficulties and their customer service department got back to me so quickly! Not to mention their live chat is super helpful and the site is easy to use!
I found the available legal templates on this site to be quite helpful. I live in North Carolina, where Civil laws can be tricky. The templates available for both the civil process and the NC Tenant and Landlord Agreements were not only useful, but in accordance with our state guidelines. The actual documents compiled through this site, were very professional, and had the correct legal jargon upon them. When I did run into a concern, Benjamin in Customer Service was not only very kind, friendly and professional, but assisted me immediately and resolved my issues on the spot. I would definitely recommend to any personal or professional entity, and would use this service again when needed.
I emailed customer service today about a refund and they got back to me and had it processed within an hour! Very impressed and would recommend them!
I used this site for creating a residental lease. It was easy to use for that purpose. I likw the way questions were asked, buy wish there was a way to do sone customization.
Wonderful at responding to my refund request, I didn't have to axiously check my email constantly hoping they would respond. Charles responded quickly, even on a major holiday weekend. Very professional and helpful. Thank you
While this is a great service, I only needed it for one document; so naturally I went for the free trial, and while I canceled it a week after, I was still charged $39.95 the following month. I went back into my account and assured that my subscription was cancelled, and called the 800 number seeking a refund, since I was essentially paying for a service I was not using, and had cancelled TWICE. I spoke with Charles and he was extremely understanding, and helpful in assisting me with receiving a refund. Great customer service!
I came upon this business when I was looking for a form that I could fill out so my parents could take my daughter out of the state without any worries about legal issues if she needed medical assistance and found it was super easy to fill out. I looked at everything else Legal Templates has to offer and I found a lot of stuff that I could use now and that I would like to use in the future! Unfortunately I'm unable to pay for the subscription at this time (being the sole provider for my family) but I will definitely keep their website bookmarked for when I can afford to pay for the subscription. I also wanna to commend Benjamin, a representative for Legal Templates, for providing me excellent customer service at getting my refund processed as early as possible after I forgot to cancel my free subscription a day too late. Overall, Legal Templates forms are much more thorough than anything I could have come up with on my own with such short notice that I would need a paper for my daughter to be taken out of the state for a day trip with her grandparents.
I used legaltemplates trial for a lease and it was super fast and easy. I had a minor problem with the payment after the trial period but the customer service person Danny took care of it within minutes of me emailing them. Thank you so much
Answer: Thank you for reaching out, Sharon. If you need further assistance. We can be reached by email, support@legaltemplates.net or phone at 1(855) 335-9779, Monday - Friday, 9am -7pm EST.
Answer: Hi Ray, For your convenience, you can access your account 24 hours a day, 7 days a week online. From your Profile icon, simply click on "Account Settings" once you are logged in, then click the cancel button.
Answer: Hi Lillian! 1. Make sure you are logged in. Go to your dashboard to download: https://app.legaltemplates.net/dashboard 2. You should see your document along with a down arrow icon beside it. Click on the arrow, and you will be able to download your document in either WORD or PDF format. Once downloaded, you may then print your document.
Answer: Hi Bobby, to print please locate the three-dot icon positioned on the right side of the document. Clicking on it will trigger a dropdown menu to appear. Within this menu, opt for the "Print" option from the dropdown menu for immediate printing. If you have further questions, please be sure to contact our Customer Support Team during business hours, Monday to Friday, 9 AM to 10 PM EST. You can email us at support@legaltemplates.net, call us at 1-855-335-9779 or reach us via chat.
Answer: Hi Laurie, You can download your documents here: https://app.legaltemplates.net/dashboard Make sure you are logged in, your email should appear on the top right-hand side corner, If instead, you see GUEST; please click on the link to log-in. After logging in, locate the "My Document" section on the left panel, where you will find the list of documents you have created in the center of the page. Click on the three-dotted lines on the right, which will prompt a drop-down list. From there, select "Download" and choose either the WORD or PDF format. Once the file has been downloaded in your preferred format, you can proceed to print the document. We can be reached by email, support@legaltemplates.net or phone at 1(855) 335-9779, Monday - Friday, 9am -7pm EST.
Answer: You can download your documents here: https://app.legaltemplates.net/dashboard Make sure you are logged in, your email should appear on the top right-hand side corner, If instead, you see GUEST; please click on the link to log-in. After logging in, locate the "My Document" section on the left panel, where you will find the list of documents you have created in the center of the page. Click on the three-dotted lines on the right, which will prompt a drop-down list. From there, select "Download" and choose either the WORD or PDF format. Once the file has been downloaded in your preferred format, you can proceed to print the document. Feel free to contact me if you require further assistance.
Answer: You can download your documents here: https://app.legaltemplates.net/dashboard Make sure you are logged in, your email should appear on the top right-hand side corner, If instead, you see GUEST; please click on the link to log-in. After logging in, locate the "My Document" section on the left panel, where you will find the list of documents you have created in the center of the page. Click on the three-dotted lines on the right, which will prompt a drop-down list. From there, select "Download" and choose either the WORD or PDF format. Once the file has been downloaded in your preferred format, you can proceed to print the document. Feel free to contact me if you require further assistance.
Answer: 1. Make sure you are logged in. Go to your dashboard to download: https://app.legaltemplates.net/dashboard 2. You should see your document along with a down arrow icon beside it. Click on the arrow, and you will be able to download your document in either WORD or PDF format. Once downloaded, you may then print your document.
Answer: Hi Orrion! 1. Make sure you are logged in. Go to your dashboard to download: https://app.legaltemplates.net/dashboard 2. You should see your document along with a down arrow icon beside it. Click on the arrow, and you will be able to download your document in either WORD or PDF format. Once downloaded, you may then print your document.
Answer: Hi Herman! 1. Make sure you are logged in. Go to your dashboard to download: https://app.legaltemplates.net/dashboard 2. You should see your document along with a down arrow icon beside it. Click on the arrow, and you will be able to download your document in either WORD or PDF format. Once downloaded, you may then print your document.