Overview
The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.
This summary is generated by AI, based on text from customer reviews
I used the site for free and they really did not charge me. Most sites charge hidden fees or rope you in by saying it's free and then charge you before you can print it out. They always waste your time not this site. Try it.
The biggest problem, in my opinion, is that you have to fill out your form, then at the end they tell you you have to purchase a plan to continue. I found the form difficult to edit and ended up starting the whole process over on a new form.
Thank you for your feedback, and I’m sorry to hear about your experience. I understand how that could be frustrating. I’ll be reaching out to you directly to help resolve this and see how we can make things right. We appreciate you bringing it to our attention.
I was in need of an immediate promissory note. It was easy to complete the needed document and print it. I would highly recommend this service and if the need arises I would not hesitate to use the service again.
Thank you for your kind feedback! We're happy to hear the process was easy and met your needs. We appreciate the recommendation and look forward to helping you again in the future!
It's not free, it's a trial that says it's free but then scams you a dollar immediately after starting the trial. I didn't choose premium trial whatever that means. I chose free trial. I'm undoubtedly going to have to jump through some bs to cancel now. This world has real gome to crap..
Thank you for your feedback, and we're sorry for any confusion. A credit card is required to activate the free trial to ensure uninterrupted service, but you won’t be charged if the trial is canceled before the period ends. We’re here to help and will reach out via email to assist with your cancellation and any concerns.
Very complicated j just to get from i need for death says it is free but you still charged me i will stop trial after period is up and this is not easy
Thank you for your feedback, and I’m sorry to hear about your experience. I understand how that could be frustrating. I’ll be reaching out to you directly to help resolve this and see how we can make things right. We appreciate you bringing it to our attention.
Not using this serving e willingly just trying to get a document from the county. This is frustrating. This should just be a free service. It said. Harding 0 dollars but still had to enter my cc.
Thank you for your feedback, and we're sorry for any confusion. A credit card is required to activate the free trial to ensure uninterrupted service, but you won’t be charged if the trial is canceled before the period ends. We’re here to help and will reach out via email to assist with your cancellation and any concerns.
After being offered FREE documents, then dealing with a reasonably well designed site, I come to the 'review' section where, in order to continue, I am compelled to enter credit card info, to make matters WORSE my first card was declined, making me suspect whether I now have to keep tract of two card statements to make sure your outfit is not totally unethical and doing illegal things. Then once I am 'approved' I found it unintelligible how to either print these documents or cancel the subscription, now HERE['e the WIORST part! Once I DID get to the cancel page, frazzled and stressed having taken three hours to get to this point, while my dying friend is waiting for my arrival, NOW I am offered your service at 10% of what the original offer was! So HOW MUCH OF AN $#*! would I have felt like had I agreed to 50 a month only to find later that I could have had it for 5 a month! Totally unethical practice!
Thank you for taking the time to share your experience, and we're truly sorry for the frustration and stress it caused, especially during such a difficult time. Our intention is never to mislead or cause confusion.
While a credit card is required to activate the free trial, you won’t be charged if you cancel within the trial period. Discounted rates are sometimes offered during cancellation to give users more flexible options, but we understand how this timing may have come across as upsetting.
We’ll be reaching out to you via email to ensure everything is properly resolved, and we’re here to support you in any way we can.
Review of site giving me arbitrary review requirements before allowing me to get my document does not bode much confidence and I will not be continuing services
Thank you for your feedback, and we're sorry for any confusion. Just to clarify, leaving a review is not mandatory—you can simply click out of the prompt to proceed with accessing your document.
We appreciate you giving us a try and hope to have the opportunity to better serve you in the future.
I am very pleased with the service and the value it provides. I only needed one document to print but I will be returning again once I open up my business.
Thank you for the kind words! We're glad you found value in our service. Best of luck with your business, and we look forward to having you back when you're ready!
Very user friendly and great download options. It walks you right through the process and is a great online tool. This was very helpful for me to use for my needs.
Thank you for the kind words! We're glad to hear the tool was helpful and easy to use for your needs!
Had a very good experience with legal templates. It was very easy to use. Not hard to navigate. Thank you so much for helping to get the legal agreement together
Thank you so much for your kind words! We're glad to hear you had a great experience and found the platform easy to use. We're happy we could help you get your legal agreement together!
Vast Library of Documents that you can use. I love that this tool enables you to thoroughly point out specific details and gives you ability to add/adjust as you desire
Thank you for the great feedback! We're so glad you're enjoying the flexibility and variety our document library offers.
TY for everything that I was able to accomplish. I also thank you for the VALUE. If all works well in my life in the coming months, I will return. God Bless!
Thank you so much for your kind words! We're glad we could provide value, and we’d love to welcome you back anytime. Wishing you all the best—God bless!
I needed a construction contract in a hurry and legal templates came through for me. The contract was state specific which really helped a lot. I won the contract and I begin work next week!
Thank you for the amazing feedback! We're thrilled to hear Legal Templates helped you secure the contract—congratulations and best of luck as you begin work next week! 🎉
This site made it easy to navigate and guide me through what I needed for the template. I wasn't too sure at first but with their help I finished all the edits I needed.
Thank you! We're so happy to hear our site helped guide you through the process. Glad you were able to complete your edits smoothly!
Excellent platform Professional templates and precise step-by-step guide for filling them out. You can save, print, or download your documents in all versions.
Thank you for your kind words! We're glad to hear you found the platform professional and easy to use. Your feedback means a lot to us!
I needed to create a Promissory Document for a loan and I have to tell you that it was pretty darn easy! It was a bit challenging to get my own Payment Schedule/Supporting Documents added to the process but, their template process is really user-friendly.
Thank you for the kind words! We're glad you found the template user-friendly and that it made creating your promissory document easy. We appreciate your feedback on adding supporting documents, it helps us improve!
Great company i would recommend to everyone. This is a very useful tool for the public to use, thanks again.
We're sorry if there was any issue with your experience—we’ll be reaching out to you via email shortly to follow up and ensure everything is all set.
This is not a great product and Legal Templates charged me for the "free trial" and was not able to convert any PDF's to word documents. It was a waist of half a day of work to discover this product doesn't do what is says it can and stole my money along the waay
Thank you for your feedback. We're sorry the service wasn't what you expected, but we appreciate you giving it a try. We have received your review and would like to address your concerns. In order to provide you a prompt resolution, we will be reaching out via email.
Alternatively, you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates. Net
Well after i was presented with a few payment options among which they had a 0 dollar trial plan that i reluctantly choose coz i had to pay no cent until the trial period is over, I got billed even after choosing the trial period thats states i wont be billed.
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.
Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates. Net
- Visit Website
- Greensboro, NC, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the great feedback! We're glad you had a smooth, hassle-free experience. Appreciate you giving us a try!