On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Lazada Reviews Summary
Lazada has a rating of 1.4 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 801st among Electronics sites.
We monitor reviews for authenticity
Just received the product "[Eleaf iStick Pico 75W Starter Kit Electronic Cigarette (Black) with Vapeboro Premium Quality E-Juice 30ml (Flavor May Vary) & LHR Shrek 2500mAh or 2600mah INR******* Battery]" and "[Eleaf iStick Pico 75W Starter Kit Electronic Cigarette Cigarette (Silver) with Vapeboro Premium Quality E-Juice 30ml (Flavor May Vary) & LHR Shrek 2500mAh or 2600mah INR******* Battery]" when i unbox the black one, i was so disappointed that there is no BATTERY COVER. Can you please help me with this. Or can you send me a battery cover instead of sending back the item.
Bought $200 worth of products using my American credit card during Dec 2016. Realised I was allergic to the skin product so I opted for a refund in Jan 2017. Before I got refunded, I called a sales representative to express my concern because I cancelled my American card before returning to Singapore and refunding the money back to that account would be impossible. Explicitly mentioned how refunding to that credit card would cause complication because that bank is in America. Staff REASSURED me he will liaise with the finance team to change it to store credits and gave me the GREEN LIGHT to return my products. Happily returned my products and few days later, got an email that my refund has been processed. EVEN received an email from the staff telling me how to use the store credits. UNBELIEVABLY, when I called to enquiry about the store credit voucher number. The staff apologise and say that this is the receipt of us refunding the money BACK to your American bank account (face palm). Called the customer service again and again and each time, they repeatedly told me they can't do anything about it. Finally, after MANY calls>> situation was brought up to the manager and I thought he will handle my situation properly because this was clearly an internal communication issue. Today, received an email stating: we can't do anything about it because we already refunded to your American bank acc. We suggest you call your American bank to get the money out. Well done Lazada, you're asking me to take my money out of a closed account and your staff was aware of this situation. If I knew your customer service was a mess, I rather not refund my $200'worth of product. Worse customer service ever!
We're sorry to hear about this, Valerie. May we ask for your order number so that we can help you? For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+ -- icons may be found at the lower part of Lazada's website, lazada.com.ph). You may also visit our Help Center using this link: http://fal.cn/QsOl. Good day!
I ordered in lazada last january 26,2017
At 11 in the morning. I click a wrong product i just want to cancel! Ang order number ay #******* the product is seansean smartwatch please lang po buong araw na po ako nag cocontact sa lazada at bawal na daw i cancel eh hindi pa naman umabot ng isang araw ung order ko. Nag kamali ako ng item na pinili
Please just leave a message at my email as soon as possible
*******@gmail.com
Thanks for reaching out to us, Francis. Paalala lang po na meron lang po tayong WITHIN 6 hours to cancel an order matapos itong mai-place. After the given time po kasi, maipa-process na fully ang order. As of now po ay dispatched na ang item sa Lazada WH. But no worries po, you always have the choice naman what to do with the item once mai-deliver sa location nyo. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+ -- icons may be found at the lower part of Lazada's website, lazada.com.ph). You may also visit our Help Center using this link: http://fal.cn/QsOl. Good day!
I was chatting with one of their chat support named REGINA. She was very unprofessional. Matagal na nga magreply, copy paste pa sagot. To make things worst and layo ng sagot nia sa tanong ko. I was asking for advise of a prearrange delivery ang sinagot ba naman is TIME FRAME of deliver. PLEASE TRAIN YOUR PEOPLE. Your service sucks. Delayed na nga ang delivery bulok pa CS.
Hi Elliane. Thanks for letting us know about this and dont worry po, we'll let her TL know what happened para mai-coach po. I hope that this misunderstanding will not jeopardize our good work relations in any way. I will ensure that this kind of miscommunication will not be repeated. Para sa iba nyo pang concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+ -- icons may be found at the lower part of Lazada's website, lazada.com.ph). You may also visit our Help Center using this link: http://fal.cn/QsOl. Good day!
I'm very disappointed and I wouldn't recommend using a Credit Card for transactions with them. I ordered 2 batteries worth 450 pesos each (*******). Item was delivered after 2 days which is surprisingly fast! However when I checked the product, the brand is different, packed in a box for 2 pcs but there's only 1 item. I then immediately returned it via LBC. Called cust service who confirmed they have the returned item and refund is being processed. I don't want a refund! I told them I want a replacement with the correct product and quantity. Of course the CSR promised me a replacement, actually I made 3 more calls within a week with them worth 200 pesos and heard the same thing. But still, they are refunding it FOR ONLY 1 ITEM? Where in I paid for 2 items? Until now I'm trying to call them but they won't let me speak to a supervisor. BRAVO LAZADA. Thank you for messing up my card. All I want is a replacement!
We're sorry to hear about this, RJ. Since the other item was already refunded, what we did is submitted/processed another manual return for the other item to be refunded. We suggest that you may use the refunded amount in placing a new order since item is still on its discounted price of P447.00. Though you dont want a refund, we hope we helped you in some other way. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+ -- icons may be found at the lower part of Lazada's website, lazada.com.ph). You may also visit our Help Center using this link: http://fal.cn/QsOl. Good day!
January 26,2017
Dear Sir/ Ma'am,
This is in regard to my returned items RN*******0101 (2 items - Magnetic Therapy Posture Back Shoulder Corrector Support Belt -Order # *******) Date of return - January 23,2017.
Recently we bought this item for we are confident we'll be given the right size and quality. Only you did not send the right size.
Please speed up your reimbursement.
Thank you!
Mrs. Judith S.
We're sorry to hear about what happened, Judith. Upon checking, your concern is already on our refund's queue. Please be informed that refunded amount will be posted on your account 5-15 banking days if you used a credit card and 15-45 banking days if you used debit card. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+ -- icons may be found at the lower part of Lazada's website, lazada.com.ph). You may also visit our Help Center using this link: http://fal.cn/QsOl. Good day!
As always one see the actual will of doing things properly when things go wrong... to go trough a return even for defective goods is not worth the time. Just forget it and go back to the old shop.
Lots of words and pictures for making you buy but then the time come to support the customer...
Only conditions... the same all story. Make the customer tired an feel stupid so eventually it let the all thing go. Free return with the return form printed. Where i can get it? Evasive info with not directory... i lost a day with some thing that didn't work anyh now i should spend a day trying to get support?. No I spend the time to trow up on this post. Better...
We understand how you feel about this and we sincerely apologize for the inconvenience this has caused you. For further assistance may we ask for the order number so that we can check it. Thank you.
In my opinion. Customer service should not take 48 hours to respond. Payment team sucks. Chat and email support has to wait for them. Chat support has to say I have to wait for 48 hours. REally? 48 hours to just give me a simple cacellation letter. This is the saddest part of this business. So I have to wait for 48 hours for my own money. If they had responded today I could hvae got my money
Hi, Presilla. We understand your point. May we ask for your order number so that we can assist you properly. Please also be informed that if an order got invalid in the first place, there will be no cancellation notification that will be generated. The only cancellation notice that customer will receive is that when the order got cancelled while on process. You may provide us the order number so that we can coordinate this with our Refund's team for checking. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+ -- icons may be found at the lower part of Lazada's website, lazada.com.ph). You may also visit our Help Center using this link: http://fal.cn/QsOl. Good day!
Buy the things and settle payment on 20Jan, until 25Jan my things still not yet send out.
Really bad service
Hi, Su. We understand how you feel. May we ask for your order number so that we can assist you further? Please also be advised that 24 - 48 hours (after ordered date), you can expect to receive your order within the following time frame: In Metro Manila Areas: 1 – 7 calendar days (except Sundays and holidays). In Non-Metro Manila Areas: 5 – 12 calendar days (except Sundays and holidays). For Items shipped via sea such as powerbank, selected electronics, liquid exceeding 100 ml, please add 15 days on top of the said timeframe. You will receive a notification once item is dispatched from Lazada WH. To easily track your orders, you may just click this link: http://www.lazada.com.ph/orderstatus/. Good day!
I recently bought this Keda 2in1 rechargeable lady epilator with a distributer named EF Beauty product. The package arrived today and i got angry. The box is correct but i ended up getting a lipgloss inside the box instead of the epilator. What the heck?! I paid it but they gave me wrong product. It's very disappointing. How can you resolve this? I want the correct item or please return my money back. I have a photo to prove it. I cant trust lazada now, my friend and i ordered using her account but ended up to this. I am very very disappointed! This distributer is fooling us, ang bring lazada's name down. Please resolve it
We're sorry to hear about your concern, Ana. May we ask fr the order number for this concern so that we can help you? For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+ -- icons may be found at the lower part of Lazada's website, lazada.com.ph). You may also visit our Help Center using this link: http://fal.cn/QsOl. Good day!
Good day. Pls cancel my order *******. I accidentally click the wrong item. I cannot see the cancel order button. Thank you.
Hi, Liz. Thanks for letting us know about this. Please be reminded that we only have within 6 hours to cancel your order after it has been placed. Since the cancellation time lapsed, your order was fully processed. No worries, your cancellation request is already noted on our system. It's still your choice what to do with the item when it gets delivered on your location. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+ -- icons may be found at the lower part of Lazada's website, lazada.com.ph). You may also visit our Help Center using this link: http://fal.cn/QsOl. Good day!
Good morning po this is daylin... i just want to cancel my order in lazada. It's samsung galaxy j2 prime ordered on dec. 26,2016. Until now hindi pa rin po na dedeliver. Gusto ko po sana ipa cancel kasi po pupunta akong cebu sa martes po baka wala kayo maabutan sa bahay... Lagi naman akong nag-oorder sa lazada and fast naman po ang delivery. Bakit antagal dumating ng order ko ngayon?... please call and email me here *******@gmail.com if na confirm na po ang cancellation... tnx po
Hi daylin O., please be advised that we are trying to call you several times. However, the contact number on our file cannot be reached. By the way, we apologize if it took long to be delivered. Regarding this concern, we may advised to please contact us through this link http://www.lazada.com.ph/helpcenter/ for further assistance. Thank you.
At First I though Lazada was Good on my first order they bought the item on the next day but there was sudden change in their delivery time then they only said that there will only be 5 days limit in order for our order to be recieve but this time when i ordered they only showed up in 2 weeks WTF! I lose interest in their site and maybe will buy in other sites.
We understand how you feel about this and we sincerely apologize for the inconvenience this has caused you. For further assistance may we ask for the order number so that we can check it. Thank you.
Is it okay to not receive my ordered perfume due to be delivered tomorrow via cod because I just read the comments here about fake perfumes from Lazada?
Hi Kent A., in line with this, we are unable to guarantee your request. If you will be unable to pay for the item upon delivery, we will not force you to receive the item and it will be returned to our warehouse. Please don't worry as this won't affect your profile with us. However, may we suggest to please make sure of the item to order to avoid cancellation. Thank you.
This is Lazada CSR email last December 29,2016. Until now, i'm still awaiting for my refund.
"This is in response to your previous correspondence, (#*******).
You may reply to this email for further assistance.
Kristine, Dec 29,5:56 PM HKT:
Hi Jose,
Good day.
We are sorry for the inconvenience that this may have caused you. Please be informed that your refund for your order number ******* is already in process and your refund via Bank transfer may take 3 to 5 banking days. May we suggest to coordinate this to your issuing bank.
We hope for your utmost understanding regarding this matter.
To know more about refund, please refer to this http://www.lazada.com.ph/helpcenter/returns-refunds/#answer-faq-return-ans.
Best regards,
Kristine | Customer Service | Lazada.com.ph"
Hi Oker R., please be advised that we are trying to call you several times. However, the contact number on our file was unattended. By the wa, we apologize if your refund took long to process but no worries since we already coordinated this matter to refunds team and giving you an assurance that it will be processed and completed within the day. We will try to call you back within the day once successfully deposited so that you can also check it. Please make make sure that your line is active. Thank you.
Ako po ay first time lang nag order sa lazada at dismayado po ako at hndi nasunod ung gusto kong kulay sa order ko na shoe rack cabinet check ko pa ang delivery receipt ok nmn pero ng buksan ko ibang kulang ang tumambad sa kin.
Hi Myrna E., we're sorry to hear about what happened. By the way, may we know your order number so that we can check it? Thank you.
Please cancel my order no. ******* red hot chili pepper t-shirt, Na dispatched siya twice so nag Order po Ako ng iba dito sa lazada rin and dumating Na po yung order ko. Tnx
Hi Hanelette, please be advised that we are unable to guarantee your request. Regarding your concern for cancellation, if you will be unable to pay for the item upon delivery, we will not force you to receive the item and it will be returned to our warehouse. Please don't worry as this won't affect your profile with us. For more information, you may send us an email through this link http://www.lazada.com.ph/helpcenter/. Thank you.
Good morning, Pwede ko po bang I cancel ung order Order no. *******. Kasi na dispatched po twice then nakapag order Na Rin Ako ng palit dun sa damit Na red hot chili pepper dito rin sa lazada and dumating Na po siya.
Hi Hanelette, please be advised that we are unable to guarantee your request. Regarding your concern for cancellation, if you will be unable to pay for the item upon delivery, we will not force you to receive the item and it will be returned to our warehouse. Please don't worry as this won't affect your profile with us. For more information, you may send us an email through this link http://www.lazada.com.ph/helpcenter/. Thank you.
Guys may naka experience na ba na mag cancelled ng order using debit card? Nagcancelled kasi ako dahil di updated yung details ko. Then nadeclined yung order ko dahil nag update ako. Naibawas na yung price sa debit card ko. How long po process ng refund ng pera at paano nila refund pabalik sa debit card? May naka experienced na ba dito? Thanks sa sasagot :)
Hi Arjay A., if the said transaction was cancelled, we have not collected any payment from your card since it was declined by our system. The amount will just be on a floating status. By the way, can you please provide us an order number so that we can further check it?
Purchased an a laptop memory which has gone faulty after a couple of weeks, warranty policy on website stated
Return-policy
We provide lifetime warranty, if the items are defective, Please notify us directly, we will arrange an exchange or refund for you.
Before return, please contact us to verify the detailed information. Further communication is needed.
Called and emailed customer service and they refused to acknowledge my claim and impose their 7 day return policy, i have now filed a complaint to DTI following the instruction posted on website http://www.dti.gov.ph/consumers/complaints
*UPDATE*
Resolution Timeline
12/12/16 Contacted Lazada though email and phone
After speaking to several service reps and supervisors Lazada continued to stick to their anti consumer 7 days return policy
01/16/17 Submitted complaint to DTI
01/18/17 received acknowledgement reply and endorsement from DTI
02/21/17 sent follow up email to DTI
02/28/17 received a reply from DTI requesting for action / on cc Lazada
Received a call from Lazada with instruction to return item
03/08/17 Refund completed
It took 3 months to finally resolve my complaint with all the headache and wasted time for such a small claim of 1160 pesos.
We're sorry to hear about that Logann C. May we know your order number so that we can further check it?
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for letting us know about your concern, Jay. As much as we would like to do that, but we really need to follow the process of returning the item then we'll process the replacement. For us to do it, just follow the step by step procedure on how to return your item:
1. Log in to your account (email add used to place the order);
2. Go to "My Orders" and click "Return";
3. Fill out the return form;
4. Print the return form;
5. Pack the items and attach the return label; and
6. Send to any LBC Branch.
Please be reminded that we have 24-48 hours to update the item's current item from SHIPPED to DELIVERED. We hope we have been of assistance to you.