Logann C.

Purchased an a laptop memory which has gone faulty after a couple of weeks, warranty policy on website stated

Return-policy
We provide lifetime warranty, if the items are defective, Please notify us directly, we will arrange an exchange or refund for you.
Before return, please contact us to verify the detailed information. Further communication is needed.

Called and emailed customer service and they refused to acknowledge my claim and impose their 7 day return policy, i have now filed a complaint to DTI following the instruction posted on website http://www.dti.gov.ph/consumers/complaints

*UPDATE*

Resolution Timeline
12/12/16 Contacted Lazada though email and phone
After speaking to several service reps and supervisors Lazada continued to stick to their anti consumer 7 days return policy
01/16/17 Submitted complaint to DTI
01/18/17 received acknowledgement reply and endorsement from DTI
02/21/17 sent follow up email to DTI
02/28/17 received a reply from DTI requesting for action / on cc Lazada
Received a call from Lazada with instruction to return item
03/08/17 Refund completed

It took 3 months to finally resolve my complaint with all the headache and wasted time for such a small claim of 1160 pesos.