Laura GellerReviews 160

It took 3 weeks and 5 separate interactions with customer service to get a refund from an order that they never got around to shipping. Story from customer service changed every time. I can't imagine that whatever makeup they sell is worth the hassle.

My sister, my friend, and I ordered this on the same day and while my sis and friend received theirs about a week later, mine never shipped. I sent them a couple of emails asking about my product, and after the second email, they canceled my order. But it's okay because my friend said hers is just so-so, and my sister says the foundation (fair) looks orange on her. No thank you!

I have been using her products for awhile and have liked them. As of today I will not use them. I received an email with the price of an eye pallet. Price was on this email, picture attached, was $16. When I went to checkout, it was $32. Contacted customer service, sent them pics of the email which showed the price. They offered me 30% off. When I refused that, they said to pay the full price and they'd send me a refund of the difference. When I asked why I can't just order it now for the $16 rather than go thru the hassle of a refund, they never responded to that. Needless to say, they obviously don't honor the price, mistakenly or not, which as far as I'm concerned, is unethical and shows the lack of customer service or integrity of the company.

I have used LG baked foundation and blushes for a few years. One compact can easily last 2 years and beyond with daily use. The issue is that the compact always breaks at the hinge after about a year. Break out the duct tape, etc. At the moment I have 2 broken cases and I had one last year. The problem is that they won't acknowledge any responsibiltiy after 30 days from purchase. Who would expect to have an issue that soon. My makeup stays in my makeup drawer so no rough use. The last 3 products all broke one day when opening at about a year old and with over 1/2 the product left. LG needs to realize that if they want to be thought of as a quality company with quality product, the case needs to stay together. It's all about quality of service these days and the hard "sorry we can't do anything" is poor service at best.

Horrible customer service. They say to contact prior to returning items, but they never respond. Tried calling, only to be on hold forever. Returns the items, will see if I ever get refunded.

I am fair completed, in my 50s, and find all of the liquid foundations I have tried provide too much coverage for my naturally good skin. Laura Geller's Baked Balance n Glow Illuminating Foundation in Porcelain gives provides just the right amount of coverage and true beauty to my skin. It does decrease any flaws but does not appear 'cakey' or dull. It does illuminate my skin and gives a very youthful glow. I am impressed. Cannot wait to receive the baked blush. I fully endorse this product for any age.

The products are good. Customer service poor. First time I ordered from the US. Had a query because of previous scams in shipping. Sent the query with the order number in the title of the email. Response back was what was your order number. Sent a response back again quoting order number. No response back this time. Very disappointed. Won't be ordering again because if there is a future problem, very unsure I will get a reply

I bought the 4 piece on QVC, this is my first time using your products, I am amazed
I love it all
Thank you so much
The lip stick it awesome, very pretty

Since Laura Geller has new owners, things have gone down hill. I placed 3 orders. All 3 had used or old product shipped. First, order had a used eye shadow, LG refunded $4 on the order. 2nd order had nick in the lipstick which seemed to have already been opened. 3rd order, mascara was dried out and eyeshadow stick fell out of holder when first opened. Shipping time was 19 to 27 days. Poor customer service, no phone number and long email responses. Do not buy from them unless you want nasty products and have almost a month to wait for your order.

I ordered three products three weeks ago. I got an email over a week later that a product was sold out and my card would be refunded. No problem, right? Wrong! When I finally do you get my order, the item that I was told was sold out was the item that I got. And the two items that I was supposed to get, I never received. Even though the tracking number is for those two items. Can I get anyone in customer service to email me back because they claim they're so busy right now. It's just so frustrating. I wish there was a customer service phone number. I feel I would have been better off getting the products anywhere else. But I actually do love her makeup & spackle.

The products here are great, the shipping time is alright (about 10 to 14 days for the most part if you select economy) and the cosmetics are carefully wrapped. One other thing I would change is to make the packaging a little more transparent. Everything is packed in these lovely pink boxes, but from the outside it is hard to tell what is inside. So if you order a bunch of sets as gifts there is no way to tell what is inside without opening everything up.