business logo of Laura Geller

Laura GellerReviews 160

1.8

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Laura Geller?
grey star
grey star
grey star
grey star
grey star

Laura Geller Reviews Summary

Laura Geller has a rating of 1.8 stars from 160 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Laura Geller most frequently mention customer service, phone number and eye shadow. Laura Geller ranks 742nd among Beauty Products sites.

service
90
value
74
shipping
77
returns
46
quality
63

We monitor reviews for authenticity

Illinois
3 reviews
7 helpful votes
Follow Carol C.
Unfollow Carol C.
Share Review
Report Review

I was disappointed. This makes me look gray.
Now that I see other disappointing reviews, I should have researched more. That was a lot of money to spend on 1 powder. Even dollar store emergency powders I have work better.

Date of experience: April 6, 2023
District of Columbia
1 review
10 helpful votes
Follow Pamela R.
Unfollow Pamela R.
Share Review
Report Review

Be prepared to get the run-around from their customer service. The focus seems to be keeping the customer on the hook rather than refunding your money when your ordered products never make it out of the warehouse. I waited six weeks before I contacted them. Their tracking system never moved past " your order has been received " status even though I received a "your order has been shipped" message. This business is definitely not worth the headache.

Date of experience: April 4, 2023
Rhode Island
1 review
5 helpful votes
Follow D C.
Unfollow D C.
Share Review
Report Review

Purchased this product recently and am very disappointed. After wearing it all day my face felt like it was on fire! Woke up the next morning and it was red and chapped. I felt like I had a sunburn. I wish I read reviews before purchasing this makeup. Their baked products contain toxic ingredients

Date of experience: March 21, 2023
South Carolina
1 review
0 helpful votes
Follow Teresa M.
Unfollow Teresa M.
Share Review
Report Review

Got it
March 9, 2023

I'm very pleased with the products!it took a little longer to come then I expected but I got a 25 gift card and used it on a pallet

Date of experience: March 8, 2023
Texas
1 review
2 helpful votes
Follow Jill H.
Unfollow Jill H.
Share Review
Report Review

If you have a question, there is no way to contact anyone. They have CHAT with an Expert 24/7...well that's not going to happen. I have written to them 2 times over the past month with no reply. Very disappointed in the way they run things.

Date of experience: March 8, 2023
Idaho
1 review
3 helpful votes
Follow Terry S.
Unfollow Terry S.
Share Review
Report Review

I purchased the Baked Balance N Glow Foundation but it looked awful on me because it made my wrinkles more noticeable. They advertise easy return but I have reached out to them five times via email and leaving a message on their voice mail. Their response to my email is a thank you note for buying the product, encouraging me to buy more or advertising information. The voice mails were never returned. NOT ONCE HAVE THEY ASSISTED ME WITH MY RETURN! WATCH OUT! ITS DOESN'T SURPRISE ME THEY HAVE A 2.5 STAR RATING.

Date of experience: March 6, 2023
Tennessee
1 review
5 helpful votes
Follow Shelly N.
Unfollow Shelly N.
Share Review
Report Review

They're out of the eyeshadow I wanted to try. I ordered an eyeliner and highlighter, got confirmation e-mail stating my order had shipped several hours later I get an e-mail stating they we're refunding for the eyeliner as they ran out of stock. When I complained and wanted to cancel, oh you can't make any changes or cancel an order.? This company is a joke. Don't waste your time or money

Date of experience: March 6, 2023
Iowa
1 review
5 helpful votes
Follow Melinda M.
Unfollow Melinda M.
Share Review
Report Review

I placed my order and they took my money on Feb. 15,2023. Said it would take 3-5 days for product to ship. I haven't received anything but marketing ads and a solicitation to do a review on the product I have received. Requested a refund and was told that once an order is placed they cannot cancel it or issue a refund. I would have to return the product to get a refund…if I ever get the product. THEY HAVE MY MONEY AND I HAVE NOTHING! HORRIBLE WAY TO DO BUSINESS!

Date of experience: March 6, 2023
Texas
1 review
4 helpful votes
Follow Jalayne H.
Unfollow Jalayne H.
Share Review
Report Review

Customer service is just terrible, to non-existent. Too long to process orders, if they really do. Sad.

Date of experience: March 1, 2023
California
1 review
1 helpful vote
Follow Lindsay O.
Unfollow Lindsay O.
Share Review
Report Review

Shipping nightmare
February 25, 2023

They have an obvious issue with stocking the product they sell, an issue with fulfilling their orders, and an issue with getting orders to their customer in a reasonable amount of time. I placed an order 3 weeks and my one small item had still not shipped. Ot should not take a month to get something from the US. Customer service is no help.

Date of experience: February 25, 2023
Florida
1 review
7 helpful votes
Follow Patricia K.
Unfollow Patricia K.
Share Review
Report Review

Fraudsters!
February 21, 2023

I placed my order. Received the email stating 3-5 days to process. It's going on business day 7. I chatted with reps and they say it will be escalated, which means NADA. Then I get rest assured. I turned over to my bank to dispute. This is fraud. If you acceot payment for product/services, you have receive it, not receive the run around

Date of experience: February 21, 2023
Kentucky
1 review
0 helpful votes
Follow Melani S.
Unfollow Melani S.
Share Review
Report Review

I've been waitng a MONTH for my products. Have called customer service 4xs and told I simply have to wait. Unacceptable! They will also not cancel order and refund my money, even though the order is still unfilled. Contact Bank and put a fraud allert on my account so I can recoop the money I spent.

Date of experience: February 21, 2023
Portugal
1 review
46 helpful votes
Follow Cynthia E.
Unfollow Cynthia E.
Share Review
Report Review

I can't review the actual product since it never made it to me yet. My order was placed on February 5th and nothing. When I reached out to customer service I was informed that it may take as long as 5 business days to ship. I finally asked for a refund since I'm now out of the country for 3 weeks but have heard nothing back. However, I am still receiving 3-4 Laura Geller marketing emails per day which is VERY annoying.

Date of experience: February 21, 2023
Illinois
1 review
4 helpful votes
Follow SK P.
Unfollow SK P.
Share Review
Report Review

Great Substitute for liquid foundations!
February 21, 2023

Between constant use of masks and a bout of rosacea from a suddenly manifesting post-Covid autoimmune problem, I started trying this powder foundation I'd bought and dismissed, as well as a pasty cc cream I'd also bought and dismissed. The cc cream covered the rash (as in Facebook photos of old people) and the Laura Geller foundation created depth and color. This also didn't rub off on my masks (!) which I am now relegated to keep wearing. The pressed foundation DOES cover. I bought a darker shade recently which highlights well. Rash is gone, but I now put on SPF 50 sunscreen, which makes my face white, but then this, which returns my skin to an even lovely shade, with the darker color used on cheekbones, etc as highlight. I never use liquid foundation anymore and when I use my little rotating derma brush to wash my face at night... there's not the awful towel-ruining residue of liquid foundation. So I've now bought an interim shade for summer and am trying the blush. Happy as a clam!

Date of experience: February 20, 2023
Colorado
1 review
12 helpful votes
Follow Nancy H.
Unfollow Nancy H.
Share Review
Report Review

Never received the product.
February 17, 2023

I have not gotten my product which I ordered January 31. I sent an email after 2 weeks. Asha emailed me back saying something happened in the processing of it. I was given a choice to cancel the items or have them resend. I really wanted the items so asked her to resend. I received an email asking about how I liked the product so I re-emailed and stated I still did not get anything. I have canceled which got no response. Bummed.

Date of experience: February 17, 2023
New York
1 review
3 helpful votes
Follow Donna W.
Unfollow Donna W.
Share Review
Report Review

Do not order
February 8, 2023

I agree with Cynthia B. In reviews here. I put it on and it just vanishes. I can still see my "flaws" and it covers nothing! I ordered the foundation and the blush and disappointed in them both! I apply the blush and by the time i get somewhere, it is just gone. No color to my cheeks whatsoever. Was upset i spent the money but i am not returning because I do not want the frustration of waiting for a refund. I told a few people not to even bother ordering it. The people on their website must use a primer or something to actually keep it on their face. Too light and airy for me. Plus when I went to "take off" at the end of the day there was no makeup on the tissue! Where did it go?!? Save your money.

Date of experience: February 8, 2023
Reunion
1 review
25 helpful votes
Follow Olivia R.
Unfollow Olivia R.
Share Review
Report Review

My foundation was never delivered
January 25, 2023

This company never delivered my foundation it has been 2 months. I contacted their customer support at least 4 times full of empty promises that someone would contact me. They never did. Don't order from their site specially if you order internationally…this brand doesn't care about their customer and vide bad reviews which should alert you … big red flag.

Date of experience: January 25, 2023
Connecticut
1 review
15 helpful votes
Follow Gail M.
Unfollow Gail M.
Share Review
Report Review

No one knows anything
January 24, 2023

Too long to write, basic facts, order placed, no order, no-one knows where order is. Told a glitch in the system, but order will ship out the beginning of this week. 1/24/23. Each time I chat with them, they write the exact same thing. Placed the order on 1/06/23. Have not received it as of yet. Buyer beware, purchase from QVC. I hope that Laura Geller reads these reviews and makes sure that her name brand is not tarnished. I would not have added any stars, but you cannot proceed unless you do.

Date of experience: January 24, 2023
Florida
1 review
29 helpful votes
Follow Christina L.
Unfollow Christina L.
Share Review
Report Review

Review
January 21, 2023

VERY disappointed in the product. There is NO coverage of my red spots, freckles and age spots as seen in their videos. Wishing I had read more reviews prior to purchase. Absolute waste of money in my opinion.

Date of experience: January 21, 2023
Florida
1 review
20 helpful votes
Follow Cynthia B.
Unfollow Cynthia B.
Share Review
Report Review

WASTE OF MONEY AND TIME
January 19, 2023

I bought quite a few items: foundation does nothing for my skin; blush barely shows; mascara is clumpy, eyeliner is too thick so the corners of your eyes are a mess; palate of eyeshadow, just like the blush and foundation, is weak; liquid eyeshadow- weak color; lipstick- weak color; the application brushes that were complimentary with the palate, one came with no container; the other, good luck getting the cover to fit on the brush without squishy the brush. If this is how they roll, you have to question these ingredients thats going into your body. Based in the complaints about customer service, I won't waste more time asking for refund. Also, there website don't post reviews that show them in a negative light...thats telling...shame on them.

Date of experience: January 19, 2023