LastPassReviews 28

I previously had premium subscription and enjoyed the features it offered. Unfortunately, my subscription expired, and I found out that non-paying members are no longer supported. This change left me feeling disappointed. I understand the need for a business model that works, but it feels frustrating to be sidelined after being a loyal customer. I hope they reconsider and find a way to support users like me who can't afford to continue their premium membership.

I like LastPass and use it for all my passwords and other secure information. It works fine on my iPhone, but on MacOS Catalina 10.15 I keep getting the problem that it thinks I am logging on with a new machine. I am not. I have 4 computers in total and only use these. I always use a Chrome browser and have it logged onto my google account.

First LastPass tells me access is blocked and I have to get a code from my email. Annoying but it works after I enter the code, the first time. However after a few times it stops sending the codes and I cannot use LastPass.

The other annoyance is that when I log on it tells me I have never been here before, offers me a tour and wants to install a Safari extension. I decline as I do not need a tour and do not use Safari, but again this is annoying.

I permanently closed my account months ago and contacted you to stop renewal and received several emails from you with a case number that my account situation has been updated as I requested.
But now I have received an email that you have renewed my premium subscription! I do not have even my master password, and absolutely no means of accessing my account, no bio ID, no one-time pass and no clue of the hint that I had set. There is NO way to contact them. Outrageous.

I made a strong password and i forgot.
Now i can't recover my master password because the recovery system using SMS as a bug and doesn't work... and nobody helps me. I even talk to an agent on the phone and he remotly connected to my computer and couldn't help me. Nobody helps me or even care. I'm a customer for maybe over 10 years and since 2022 Lastpass gets worse every day..

Below is my orginal review, but the glitch that occurred with my account is now fixed. I have raised stars back up. My issue happened with they did a major update. None of my passwords would load. Fortunately, they were able to save my account settings in the cloud and I had to delete my account. Started fresh and they were able to apply the settings to my new account, whew. Once I got someone who cared, I had my lifeline. Still wish it was easier to contact customer care. Everything has to be done through their portal, which is NOT user friendly.I would raise it back to 5 stars if it was easier to reach out to customer care.

We have paid the annual subscription for families plan for years, but recently an integration update was done and they LOST all my usernames and passwords. It has been almost 3 weeks, and still no resolve. The only way to get in touch with them is extremely difficult, you have to go in, create a case, and wait for a response. Sometimes they call back, sometimes they don't. I have spent hours, no days, working with customer support trying to recover my passwords, have made videos, have had customer service make videos, asked for escalation, and now, dead silence. To top it off, I was charged last night for my annual subscription! Not only do I not have my usernames and passwords (over 500 of them), Good Lord only knows where they are?! I have asked for higher management to call me, nothing. They cannot seem to find the root of the problem, and I'm pretty tech savy and have even suggested a few things be done, but it seems to have fallen on deaf ears. I am thinking about hiring an attorney bc they were entrusted with highly sensitive information, and are not taking the loss of that information seriously. What's worse, they keep closing my case, and I have to go in a reopen. BEWARE.

Recently started using LastPass. A few weeks later I decided to issue a premium. Now I have access to dark web monitoring and 1 GB of encrypted file storage. And it's only for 2.90€. I like. I want to try a little later for 30€ because there are 6 individual encrypted vaults and you can group elements.

Been using this for a while on PC and Android. It just keeps getting worse. Performance issues, not saving even though I requested it to save and on Android forget about it if you want to use it with an app. So frustrating. Cancelling my family membership... now.

I have had the worst experience with these people. I paid for annual premium service and immediately i started getting charged $10.55 per month for some credit monitoring service that i never agreed to and never activated, and never used. A year later they are STILL charging me monthly! And i have submitted a support ticket and corresponded with someone and ALL they are willing to do to compensate for the $140+ they wrongfully took is refund me one payment of $10.55 and THATS IT. And they are still charging me monthly $10.55! I have to cancel my credit card and get a new one which is a pain in the butt because i have automatic payments on all my bills. I am SO furious at this company. They wrongfully took from me and wont give it back. I would think they would be willing to refund the money since i never used the service but they said "we have no way to activate it ourselves" in other words theyre saying yes i did activate it and therefor i shouldnt be refunded the money. But i never used it and more importantly i didnt activate it. Who would? $10.55 a month to monitor credit? Thats a very high price for something you can get free from the bank or many other places. Thats absurd. This is how they treat paying customers. Unbelievable.

I have used Last Pass for several years and was fairly happy with it. Then all of a sudden, my master password stopped working. I checked, double checked, triple checked. I definitely entered the correct master password. Of course, I clicked forgot password and got the email. All good, right? Nope. Evidently there is a feature where you can list a number of temporary passwords that can be used in cases like this. I wasn't aware of that feature, so I have no temp passwords. So SOL. There is no way around this. There is no help in the support area, no chat, no email contact. I would NEVER trust my password to Last Pass. I suggest you don't either.

I have 259 employees. By a pushy salesperson I purchased sooner than I would have as I was in the middle of a strenuous audit. When I was finally done with the audit, I reached out to implementation that informed me that my 90 days was up so I have to do it on my own... TWO HUNDRED AND FIFTY NINE EMPLOYEES?! BY MYSELF?! IN A TECHNOLOGY I DON'T KNOW?! Don't worry - she sent me a one-pager on how to handle it. It was sub-par to say the least. Save yourself the $10K for 200 licenses... I don't normally share pricing for the sake of negotiation, but WOW save yourself some time and energy. NOT worth it. GLITCHY too... They're going "private" whatever that means.

People need to know that they can be locked out of their accounts and lose access to all their data even when they have the right Master password. A week ago, my password had suddenly stopped working. Their customer service kept telling me they were receiving error messages on their end saying I was using the wrong password. I couldn't understand why as I've been using the same password for ages and didn't change it recently. I spent countless hours (over 20h) trying different combinations of passwords while resetting lots of individual accounts' passwords so I could access my emails, bank accounts, etc. It was a was stressful experience wasting all that time while knowing I had lost access to "notes" with sensitive data locked in Lastpass. Customer service ended up adding an IP address on their side and-magic-my password started working again. It worked from the very first try, which shows that all that time I had the right password while they were telling me I had the wrong one. This made it crystal clear one could forever lose access to their Lastpass even while remembering their Master password correctly. They didn't even have the decency to offer me a year of Premium service or something like this, as any company who minimally cares for their customers would have done. Stay away from Lastpass.

LastPass could care less about Customers
I had been using LastPass for the past 10 years with no problem. I received an email from them saying that unless I pay a monthly fee I would no longer be able to access from more that one of my devices.

I was away from home and attempted to access a password from my cell. I was immediately locked out of my account and can no longer access anything.

I am so ticked off. No one at LastPass will respond to my request for assistance!

Update 11-15-2023:
Last Pass was hacked and now my emails have been compromised to the point of several hundred Phishing and Junk emails daily. Have had to change all of my PWs and that has been no fun. In process of making PW Manager change to something Much More Secure. Can/Will no longer trust Last Pass.

Original Review:
This is the final straw with me... can't get into acct because they recently made changes so my PW doesn't work anymore. They have no way to contact someone who can't get the email PW and has no mobile phone... will NOT call landlines with code. Have tried to start a complaint ticket, but have to login. Cannot even get my problem onto the Community... need PW to sign in. This leaves me panicked and desperate.

Last Pass does a very poor job of protecting passwords as it's been hacked several times. Of I can ever recover my PWs I will leave Last Pass and never look back...

WRITE ALL of your PWs in an address book rather than use Last Pass.

The more I use LastPass the less I like it. It's not too bad on your desktop as long as you don't change passwords. When you do this you can't depend on LP changing them in the Vault. I found that I have to go to the Vault & manually change them. Even then LP sometimes doesn't work right when you go back to the website of which you changed the password, it doesn't login correctly. On my phone LP repeatedly logs me out & I have to very often re-login. Even then it only works for about half my sites. Needless to say I am diligently working to find a better password manager. For the life of me I can't understand why people think LP is so good!

Warning! They can deactivate your account with no reason!
I've used the extension in absolutely straight way - just saving password to websites like gmail.com, amazon.com, internet shops etc.
Now I see that my account is deactivated - saying that I'm enterprise customer, while I'm not! I don't have any admin, I'm single private person who saved his own personal data there...

ALL my passwords lost, now need to recover for each single site.
Horrible experience!
Beware and look somewhere else!

I decided to try this as a "backup" password archiver to the Apple Keychain because the Apple Keychain can evaporate without provocation. Well the more I used LastPass, the more I had to devote to getting it to work. LastPass hard sells the premium during trial period but provides the scantest support. You don't get a good impression that there is any better value. Support relies on canned responses. I complained intensively enough to get to upper management and I explained the shortcoming, of course, there was a vague promise to improving the product. So I decided to wait. A year later I received a market statement of a new release. It was prettier but still functionally flawed. I recommend trying more a robust Password manager that can seamlessly handle the Internet. Having to spoon feed a browser extension is not what I consider a robust app, especially because it is going to be handling sensitive information or ready to charge for.