LastPass

I have had the worst experience with these people. I paid for annual premium service and immediately i started getting charged $10.55 per month for some credit monitoring service that i never agreed to and never activated, and never used. A year later they are STILL charging me monthly! And i have submitted a support ticket and corresponded with someone and ALL they are willing to do to compensate for the $140+ they wrongfully took is refund me one payment of $10.55 and THATS IT. And they are still charging me monthly $10.55! I have to cancel my credit card and get a new one which is a pain in the butt because i have automatic payments on all my bills. I am SO furious at this company. They wrongfully took from me and wont give it back. I would think they would be willing to refund the money since i never used the service but they said "we have no way to activate it ourselves" in other words theyre saying yes i did activate it and therefor i shouldnt be refunded the money. But i never used it and more importantly i didnt activate it. Who would? $10.55 a month to monitor credit? Thats a very high price for something you can get free from the bank or many other places. Thats absurd. This is how they treat paying customers. Unbelievable.

The free software stores all the passwords for you in your browser. You get choice of auto login as well which I found sometimes can be bit annoying especially if you didnt choose the right option alongside cuz it will login more than once automatically if you have not left the page. I prefer it just alongside the browser password storage and its like a backup of all your passwords and works great. Its free and virus free and works find with firefox. I dont use it with other browsers but I am sure it works with the others that are compatible.

Below is my orginal review, but the glitch that occurred with my account is now fixed. I have raised stars back up. My issue happened with they did a major update. None of my passwords would load. Fortunately, they were able to save my account settings in the cloud and I had to delete my account. Started fresh and they were able to apply the settings to my new account, whew. Once I got someone who cared, I had my lifeline. Still wish it was easier to contact customer care. Everything has to be done through their portal, which is NOT user friendly.I would raise it back to 5 stars if it was easier to reach out to customer care.

We have paid the annual subscription for families plan for years, but recently an integration update was done and they LOST all my usernames and passwords. It has been almost 3 weeks, and still no resolve. The only way to get in touch with them is extremely difficult, you have to go in, create a case, and wait for a response. Sometimes they call back, sometimes they don't. I have spent hours, no days, working with customer support trying to recover my passwords, have made videos, have had customer service make videos, asked for escalation, and now, dead silence. To top it off, I was charged last night for my annual subscription! Not only do I not have my usernames and passwords (over 500 of them), Good Lord only knows where they are?! I have asked for higher management to call me, nothing. They cannot seem to find the root of the problem, and I'm pretty tech savy and have even suggested a few things be done, but it seems to have fallen on deaf ears. I am thinking about hiring an attorney bc they were entrusted with highly sensitive information, and are not taking the loss of that information seriously. What's worse, they keep closing my case, and I have to go in a reopen. BEWARE.