LastMinuteTravel

Booked yesterday for 3 nights in Manchester via Google. Understood it could be amended or cancelled for a partial refund. This is not the case. The telephone numbers given are not valid as they are in America and the 0845 number is invalid. They emailed to say I could only cancel for an excessive fee if I log in using my email address. Now I cannot log in as they seem to have blocked me. Total scammers!

My family and I had a great family weekend planned go to busch gardens Saturday stay in a hotel and go to adventure island sunday. After a long day at Busch gardens we arrive at the hotel to find out the reservation was not made due to double booking. Here we are 3 weeks later with me calling last minute travel and I have not gotten my money back yet. They literally stole almost $100 from me and I'm pissed!

Booked a 2 bed room in hotel through LastMinuteTravel. When I got to the hotel the hotel said I only had a single bed. When I tried to call the company help line at *******609 I got a recording that it was no longer in operations.
Save you money and peace of mind do not use this company.

Found a hotel in city I was travelling to that evening. Last minute travel popped up with cheap price via Google Travel. Looked legit. All set right? WRONG! Get to hotel at midnight, try to check in, they say they have reservation but the credit card LMT provided to pay for reservation (after charging my credit card) was rejected. Tried to call LMT help number, no one answered. So I had to make and pay for my own reservation at higher rate. Tried calling next day, on hold for 1/2 hour with no pickup. Sent detailed email to LMT asking for refund for my unpaid for reservation, 5 days later no response. Had to call credit card company to dispute charge. TOTAL SCAM! Do not trust these people.

I purchased three tickets last year from this company and a few weeks ago I got an email stating my schedule changed and I need to acknowledge and confirm the changes with an email response. What I did not noticed is that I was agreeing to a $75 per ticket charge to my card, totaling $225, in addition to the $2,100 that I initially paid for the tickets.

Sometimes when you think you are saving a few bucks by buying your tickets from companies like Lastminutetravel.com, it ended up costing you a lot more than a few bucks.

When you purchase tickets directly from the Airline and your flight schedule change because of the Airline fault, you do not get charge a fee but lastminutetravel.com will charge you an hefty fee for something that was outside of your control.

Save yourself the pain and headache go through this company, book your flights directly from the Airlines or other reliable company.

I regretted booking my flights with this company

Just booked tickets for next week to go to Spain and after they took our money we received an email saying it's now been cancelled, we now don't have enough money in our account to book with anyone else and havnt a clue when we will get a refund, so we can't do anything now, cheers last minute.

I booked a hotel on here for my daughter. I used my credit card for the 66.00 then found out that there was another $100.00 that had to be paid cash to the hotel. This was never mentioned in the price and no one will answer the phone to help resolve. I will be charging this back to my credit card

I tried to cancel my reservation, but I couldn't.
- The website cancel link failed and did nothing
- The customer care phone number left to ring infinitely. No one ever picked up. This included the international number and the US number.
- No one ever responded to my email for cancellation or refund either.

The website says you can cancel for free, an you can cancel for free but they will not refund your money if you book on line, an they do not answer the phone when you call Do not book with this company unless you want to get ripped off

I booked 1 hotel room at OYO Hotel Burlington South in Burlington, NC for the dates June1 through June 6,2021 for work for myself and a co-worker through lastminutetravel.com and my credit card was charged $274.30. I arrived at the hotel only to find that they false advertised what the hotel looked like online. It should be closed down. I had to find another hotel to stay at which cost additional money. The hotel refunded the full amount of $274.30 to lastminutetravel.com. I have documentation from the hotel that they sent the refund. Lastminutetravel refuses to return the refund to me. I filed a complaint with the Better Business Bureau.
(Less)

I tried to get a reservation through Google and they were the only site with an available room for given days. We were billed, then there was no reservation. We now see that a reservation was made for the wrong weekend and I've spent 3 weeks trying get someone from the company to discuss the issue. It's possible I picked the wrong weekend, but since I couldn't get anyone from the company to discuss the day after the billing, I had no opportunity to cancel the other reservation. Janky software and the worst customer service I've ever had with a travel site.

I got the confirmation letter that I've ordered 2-queen-bed room. But, when checking in, the hotel gave me the 1-queen-bed room instead. The manager told me LMT didn't guarantee the exact room when booking... it sucks.

"Home2 Suites by Hilton Holland"

We booked a "Double Queen Bed" on Last Minute Travel. We arrived at hotel and they told us our reservation came through the system as a "Single Queen Bed" and on top of that it didn't come through Last Minute Travel, it came through Expedia. I called CS and lady said "Double Queen Bed" means single bed. Absolutely ridiculous but that's how this company makes money, by scamming ppl through the use of the backward terms. Don't bother booking through this site unless you want a headache.

Sold a room type that was not honored by hotel... Got a room type I didn't want. No help from hotel OR Lastminutetravel... Was told the emergency customer care number was not for complaintsts! Ridiculous.

Google Travel directed me to "LastMinuteTravel ". It is incompetent at best and likely a scam operation. When travel plans changed I cancelled a reservation within the allowed window and made one in a different location. My card was charged for both, not refunded for the cancellation. When I arrived at the second hotel (at midnight in an ice storm no less) they informed me that my card was declined although the charge already appeared on my statement. I was lucky that I could still get a room by paying the hotel directly. I have of course disputed both charges with the credit card company. After disputing the cancellation they did refund that, I'm still waiting for resolution of the screwed up reservation. Reading reviews for LastMinuteTravel I see this is a common occurrence.

I have contacted Google encouraging them to end their affiliation with LastMinuteTravel immediately and issue an apology to customers who trusted the Google reputation.

After hours on the phone and no effort to reach a reasonable solution, only passing off the baton because "our system can't do that" or "we can't even find your hotel in our system" or after trying 4 hours to book a different hotel finding out that "we can't book hotels on the same day", me and three other college kids on spring break ended up with a reservation one day shorter than what we needed and only found out when we were asked to check out of our hotel a day earlier than planned. What a solid way to end spring break. Go with a more well known company so you don't get screwed over.

I used last minute travel to book a hotel in Miami. The prices were the lowest for a 4 star hotel in Miami and I've stayed there before and know it is a very nice hotel. I read some mixed reviews, so after booking I called the hotel to confirm my reservation because I was afraid it was too good to be true. Everything was set and confirmed! Unfortunately, hurricane Irma disrupted our plans. Last minute travel was completely understanding of the situation that is beyond anyone's control and refunded me all of my money. I will definitely use them again to book our vacation once the hurricane is over. Between airlines and my cruise being cancelled, they were the only people that took care of the situation quickly and efficiently.

I booked a room well in advance using this site even got a confirmation. When i showed up, hotel said they are sold out. I made a call to these people and they didn't had any clue about it and the guy said he will refund the money. But when i got my statement the charge was still there, so i called them and they didn't had any record of my call for that day. What a waste... These guys should close their shop sooner than later as they won't survive longer like this. Seems like a scam

Booked the Quality Inn (off Highway 87) In Indianapolis, IN through last Minute Travel. Supposedly the room was 30% of the regularly $100 per night rate. The hotel room was terrible. Advertised breakfast (they were out of all the healthy options). The hallways smelled as if someone was cooking spicy food all the time. I assume the order had gotten into the carpets. They should have paid me to stay there. I would never book a hotel through them again!