April P.

I can only guess that the few positive reviews that are here must be fake. LastMinuteTravel is the absolutely worst booking company I have ever dealt with. They are unresponsive scammers. I made a reservation on 05/28/21 for a Hotel in DC through their site which comes up as the first option Google recommended. They never sent my reservation onto the hotel even though I received a confirmation number and they emailed me a voucher I was supposed to give to the hotel.

Thank goodness I called to double check that the hotel had my reservation because LastMinuteTravel took my money but did not make it. The hotel was not in a position to honor the reservation and LastMinuteTravel did nothing to rectify this and refused to respond to me despite me reaching out via phone, email, and facebook.

In fact they only corresponded with Google because I pressed the issue, reported them to Google and finally cancelled the fake reservation with their site and threatened a credit card takeback of the reservation payment. My payment was not restored to me so I have in fact placed a complaint for my money back with my credit card company as I am sure that is the only way I will actually be refunded these funds.

They then try to play it off by spinning a story that the hotel didnt have me in their system because the reservations are based off when the hotel is booked for, not when the reservation was made. Well, yes, of course it was. You cant tell me that they dont send the reservation in until the day of. Its a total lie. They are awful. I am sure that they would not have communicated back at all if it were not for the fact that I complained to Google about them.

Please stay away from this company. You cannot count on them. If I hadnt doublechecked my reservation I would have been left up a creek without a paddle. This company is just scammers who offer prices they cannot back up, take your money, and give you a fake confirmation number.

Despicable.