I was able to stay in my room I was even able to check-in hours early. My only issue is I did want to cancel my reservations and I was unable to last minute. Their website was down and it said to contact their phone number which was not available during the hours I needed to cancel my reservation. I did check their website right after my reservation and I would of been able to cancel so maybe it was just a one time thing for that one day. But they by far had the cheapest price which I guess goes with the customer service. I would certainly use last minute travel again if I did not need flexibility.