LaserShip

Worse shipping company on the planet, items are delayed by weeks, and say out for delivery for days in a row, or "they need more information to make a delivery" absolute bull crap! Someone needs to get rid of this company.

It is scary how horrible this company is! Just look at the reviews, oh my God! The same story as other people have. Had two orders from different sellers, it's shown "deliver and left at the front door" however I have not received squat, zero, bagel. Customer support is very lazy and seems lethargic, told me we see that you received next to the flowers at the front,. I was laughing because there are NO flowers at my doorstep. Horrible carrier, I wish they'd go broke and bankrupt. It's a scam company wasting people times and money. Yuck

It's pretty sad that the workers are most likely stealing the products that people have ordered. I also ordered from Zara, (had no idea that they use this courier to ship their items). My package states it was delivered and left at front door but I never received anything. I tried reaching out to customer service but was kept on hold for over 45 minutes, so I hung up and decided to send a message, and still have no response from them. I just reached out to Zara to let them know the situation, now they are investigating. Worse shipping company ever!

The number of packages LaserShip has "lost" is now at 9. I don't know if their employees are stealing the packages or if they legit get lost but this company is the WORST delivery service on the planet. One package said it was delivered after midnight. I have cameras and I can confirm it was 100% not delivered at any time nevermind after midnight. I ordered a hat and it says returned to seller. Why? Nothing wrong with the address! I have told every single business I order from that uses LaserShip to please stop. It's messed up they steal from customers and businesses every day.

I gave it one star because that is the only way my review will be recorded. Anthropologie may be saving tons of money by using this company, but they are losing one customer because of it. I have an email stating that my package had been delivered. IMMEDIATELY I checked the front and side porches, no package. I checked the other houses on my street right away - no package. Anth. Says I have to WAIT 48 hours before reporting no delivery. LS does not publish any phone # for the Atlanta hubs. Incompetence, if not fraud is going on here.

Had another package mysteriously disappear when being delivered by LaserShip. I'm now convinced they are being stolen by workers - it just happens too much and with different shippers. They need to be investigated for theft. I've had it and refuse to use any sellers where I know they use LaserShip. Companies using LaserShip beware. Consumers will take their business elsewhere if there is no confidence that what we bought will ever be received.

This company is terrible they clearly cannot read delivery addresses. Everytime I order from a company that uses laser ship for their means of shipping my package is "delivered" however not to many address. There customer service is awful and does not take responsibility. Like how hard is it to deliver correctly. Hire people who can read. Or make the driver responsible to try to locate that package were they left it because it's there fault.

Had to have Amazon refund my money because the items I bought but never received were marked as "Delivered" by this horrible company. Same thing happened to one of my neighbors. Whenever I see that an item shipped by Lasership, I know it's either going to arrive several days after they've marked it as delivered, or never going to arrive at all. Are they incompetent or thieves? It baffles me that they're still in business. Amazon needs to cut ties with them immediately.

Daughter purchased a pair of shoes through Hey Dude who used LaserShip to transport the package. Received email stating package was delivered. It was not! Two week and nothing but canned emails saying they are working on the problem. Terrible
Customer Service. Terrible service period.

This company is a scam. It is my belief that they steal your packages only to resell them. Every single package I have gotten has been "lost" in transit however instead of contacting me they mark the packages as delivered. It is impossible to contact anyone and when you finally get through they hang up on you!

Okay, so I've only had two sellers send me packages using this company, but both times the packages were delivered to the wrong apartment building. If it happened once, that would be a mistake, but the second time my package was sent to the same wrong building even though they have my correct address, and that's just incompetence, laziness, or both. I'm giving two stars because the customer service people I spoke to both times were kind and tried to help me track down the building where my packages are, but in the end I needed to get a refund from Amazon. The other reviews for this company are horrible, and I don't know why companies are using them to ship items.

For some reason Amazon continues to use this sad excuse for a delivery service. There were 2 instances when they marked a package as delivered that I never received. In other cases finding your package can be an adventure. I live in an apartment building with an unsupervised lobby and a management office. They rarely bother to ring the bell and when they actually "deliver" a package they generally don't tell you where they jettisoned it.

The bottom line is that they just don't care and many of their staff don't even seem to have the self respect to try to do their job right. My advice is to cancel your order if you are in NYC and see that Amazon has used them to ship.

If I can give it, no stars and submit this review, I would, but unfortunately a star has to be selected This is the worst company ever. I cannot tell you how many times I have ordered something and the company utilizes laser ship. Laser ship drivers do not care about your delivery, nor do they care if it even goes to the right address. I have had numerous packages lost or delivered to the wrong address. Or the lazy driver. Throwing my package caught on camera. This company should be out of business, I do not recommend them by any means. The larger companies need to realize they're going to start losing business by trying to save money with such a. Pathetic excuse for a "shipping company" called laser ship

I had a package delivered today and the $#*! driver instead of walking it to my door like you would think a good driver would do, decided to throw my package. Thank goodness nothing was broken since it's an gift. Terrible service! Hopefully never have them or him again!

After several weeks of being undeliverable, they lost my package worth over $300. Tried customer service and many times and they were completely not helpful. My take package they returned to seller, Gap, got no reason. Seller dug not even request the return Abdul horrible. I had a ups package in the same order and was easily delivered early to my house. Never use ontrac and lasership if you can help it!

A very unreliable shipment company. I spoke with several "customer service representatives" (I say this loosely) who ensured me that my package would be delivered that same day only to find out many days later (after much persistence on my part) that the package was somehow damaged and to be returned back to sender (which it never was, likely someone within the organization kept the package). Horrible experience - I wish companies would not outsource to them to deliver their packages.