LaserShipReviews 1,901

Package was supposed to be here by Nov 10th, called on the 12th and they said it was on the truck to be delivered by the end of the day. NEVER CAME! Called Friday the 13th and same thing! They said the drivers shift was over before he got to me and so thats why I didn't get it. But would the end of the day on Friday. NEVER came again. Then today Mon 16, they tell me it's lost. How in the world do you lose an OVEN?! They stole it! They are Liars and thieves!

Terrible delivery service company. Never received 3 of my packages address was updated and changed for no reason on their behalf and delivered to the wrong address. Thank goodness I had honest neighbors and they knew me by name and gave me my 2 packages the 3rd package I never seen. Called customer service the man I spoke with was extremely rude. No update status when packages are delivered. This company needs reevaluation. People rely on your delivery service and you all take it for granted. Definitely the higher-ups need to be made aware of issues like this to improve delivery

I would give this zero stars if I could. Lasership is absolutely the worst shipping company you could use. I have had so many issues with them. This time in particular, the driver marked the package as delivered at 9:06 pm and there was no package and my camera showed no one delivered. Checked the tracking and someone signed my initials. This is NOT okay at all! At 10:36 pm my camera goes off and shows the driver throwing my package out the window at the edge of my driveway and then proceeds to turn around in the cul-de-sac and sped off. This is NOT okay. Luckily we have cameras and were not asleep. My husband leaves so early that it is still dark outside. He could have potentially backed over this, as well other packages we have captured thrown at the end of our driveway and street. Luckily each time they have legit thrown the package, it was nothing breakable. BUT I have neighbors who have had their package left in the rain in the drivway rather than the porch. I get they are independent contractors but they still need to be held up to certain standards. Because what they do is NOT okay. Literally worse delivery drivers ever! The delivery drivers need to think "is this how I want my package to be delivered?" Do unto others what you would want done unto you.

Ordered my birthday outfits from fashion nova. Package did not arrive on the expected date. Checked the tracking number did not give any information. Checked it the next day, stated it had been delivered at 8:01 pm. Checked my outside cameras, I was coming in the house at that time and there was no delivery truck in sight. Contacted fashion nova they said wait 24 hours. I waited contact lasership they said will resolve within 48 hours. No help from neither company. Lasership sent an email stating they are still working to resolve the issue and fashion nova have not responded even though they state they will help to resolve the issue because they don't refund or replace lost shipment after the carrier states it has delivered. After reading other reviews that pertain to fashion nova, the question is why do they continue to use this company and doesn't want to replace or refund your money. No one has money to lose at a time like now.

I ordered some packages from Amazon thorough Lasership and never received any item from this company. It is my 3rd time that I haven't received anything yet, but it says I received which is not correct. After all these problems when I called the customer service, it's another problem. The lady I was talking with was extremely rude and even yelling at me. This company is terrible and I already emailed to Amazon, if they still continue to work with them, there is no reason to use Amazon tho bc you never get your items.

I had a package scheduled for delivery yesterday. I received a phone call from the company that the driver had an issue finding my address. She repeated the address back to me and for whatever reason the driver ADDED west to my address on her own, they asked if I could give any clues for the driver to find my house. Putting the correct address in would've been a good start. They said she did that and was still having trouble. FIRST time in five years I've ever had any trouble receiving a package. So removing west was clearly a lie because it would've taken her directly to my house. Now I'm waiting for them to "attempt" the delivery again.

A package that I ordered over a MONTH AND A HALF ago was going to be sent with laser ship. I am in New York, yet they redirected my package to VIRGINIA not once, not twice, but SIX TIMES. I have called customer service every day for weeks and all they tell me is that they put a note with my package not to send it back to Virginia, but CLEARLY that did not work, so I decided to do their jobs for them and call each lasership location that my package allegedly is being sent to, yet the tracking information they show on the customer's website has NEVER ONCE BEEN ACCURATE. It will say it is at the Northern NJ location, but I call that location and they say its in Harriman, NY. I finally had a breakthrough last night where they told me my package was being shipped from one lasership to the next with FedEx, and once again doing their jobs for them, I called FedEx and had them change the address directly to me, not to any other lasership locations. I have never had a worse experience with shipments and customer service overall. Not to mention I have been told a supervisor was going to email or call me over the past few days, and I have not gotten a single message. Any time I buy something online from now on I will be making sure that lasership does NOT have ANY part of it.

I do online shopping now more than ever due to the pandemic and sometimes online has better sales.
Old Navy I placed an order with my package showed it had arrived about 7 days early but in the description box said " unable to process house due to no house." okay I called old navy they re shipped well again they couldn't find my house. Old Navy needed to refund me my money due to such errors. Now I ordered from VS a $501 order and guess what. It was delivered but not to me or anywhere near me! I checked my cameras after I got the email saying it had been delivered well of course nobody was at my house. They delivered the package 10 minutes from me because I called and of course they couldn't get in touch with the driver to pick the package up. Instead I got to fill out a report and someone would call me very soon. I waited over 2.5 hours and re called guess what? You guessed it the women I spoke to on the phone never submitted my complaint form to be investigated. I called VS and apprised the associate of the situation and she told me due to the nature of the issue I had to wait to file a claim because the product was such a high value. This was on Friday 11-6-2020 we are now at 11-11-2020 and STILL NO CALLBACKS. I told Vs and Old Navy until they confirm my packages will not be delivered by this company I will not be ordering any merchandise. The company is a huge joke and don't have any respect for customers.

Immediately after seeing that my package would be shipped through this company I called Lasership on two separate occasions on two different days requesting that my package be marked as "customer pickup" so that I could preemptively avoid a failed delivery attempt. They said "yes, we'll note your account". On the day I was set to pick up my package I received three missed calls from some random number only to call it back and find out that I'd missed a delivery. Why TF was my package out for delivery in the first place?! I called and confirmed to avoid this BS and my items are now floating around on the back of truck and who knows when I'll get it!

Laser Ship delivered a package in Leesburg, Va on 11/8/2020 at 6:15pm. We could not find the package until I decided to click on camera and there it was sitting almost in the street. Mind you I did not find the picture until this morning. To me this is not good customer service at all cause anyone could have picked it up. It would have only took the deliverer only a half of a minute to put it on the porch. It wasnt suppose to go to that address but I will t6ake blame cause I could have hit the wrong address but leaving a package on the street is totally unacceptable..

I ordered shoes from shoe dazzle over two weeks ago. I've been very patient because I know things are a little slow due to COVID-19. I started to get worried after several status changes so I reached out via email to see what was going on they claim they were going to investigate and get back to me it NEVER happened. So a few more days go by, I call shoe dazzle to cancel and the agent assured me that my package would be delivered in 72 hours. Well 72 hours came, I check/track my package it says delivered! First off, I was home all day that day and never received a package! Secondly the status says they loaded package, it was out for delivery and delivered on my porch in 2 minutes! LMAO how? Anyway I called customer service today and the person was not helpful at all and sounded like this may have been his first day on the job because he was clueless and of no help! I will Never order anything else from anywhere if they use lasership to deliver their product! This $#*! was a big $#*! scam if you ask me!