LaserShipReviews 1,901

Not only were the products delivered late, the box was pretty beat up and some of the individual boxes came smashed/opened. Nothing was missing and I'm glad the products in the indivisible boxes are weren't damaged since the bottles were glass. It says fragile on the side of the box. Finally, the box was not delivered to me, but was put in the community mail room on the other side of the apartment complex. I was home at the time of the delivery so there was really no reason why it should not have been dropped off at my door.

This company is a joke. They lose packages constantly. I ordered $250 worth of stuff from Oshkosh Bgosh for my daughter for Christmas and they send me an email this morning saying "they are unable to confirm the control of your package" So now I am stuck dealing with Oshkosh Bgosh and trying to get my items here before Christmas. Customer service was ridiculous. No apology not anything. Just a it seems we have lost your package. DO NOT USE THIS COMPANY AND TRY AND CONFIRM WITH WHEREVER YOU ARE ORDERING FROM THAT THEY DO NOT USE LASERSHIP FOR SHIPPING. IF I HAD KNOWN AHEAD OF TIME I WOULD NOT HAVE ORDERED AS I HAVE HEARD AWFUL THINGS ABOUT THEM AND CLEARLY ALL ARE TRUE!

I understand with everything going on in the world that there are going to be hiccups... HOWEVER I have ordered through 3... THREE DIFFERENT COMPANIES that used this carrier and ALL THREE PACKAGES were lost! How do they loose 3 different packages for the same person from different companies... thankfully i have either gotten a refund or the item re-shipped and expedited for free... but seriously this company is a joke... re-hire or shut down.

This is the 3rd time this company has delivered packages, they have left the packages in front or on the side of my mailbox. I live on a very busy road and my mailbox is across the street from my house. The first shipment was from Bodybuilding.com. I had a fairly big order and they said they left this big white box on the side of my mailbox, but i never received it. After contacting the company they did replace my order, they used Lazership again and this time they left the box at the beginning of my 150 ft driveway. My husband was outside and he had words with the driver over this. This last package was small enough to fit in the mailbox but I can clearly see that the driver just threw it out the window to the ground. Thank Goodness I am familiar with their horrible delivery service and I was waiting for the package. I have come to the point that when I place an order from a company I call them ahead of time to ask what delivery co they use. I refuse to deal with this company.

It's literally a hit or miss with these guys. I was home ALL day, I mean we're literally working from home, a great portion of us. The package was marked delivered with "x" person, which was completely BS. I never received my package, nor did they attempt to deliver it. I initially gave them the benefit of the doubt, and waited a couple of days to see if it would be delivered, it wasn't. I contacted them multiple times, just to be advised to contact the merchant. Old navy had to refund my account, when I'm all reality, I simply wanted what I purchased. Leadership is the worst. Not sure if they just aren't delivering the packages, because they're lazy, or stealing the products. Either way, it's awful.

Everytime I've ordered from a company who uses lasership my packages have been tossed or put at the wrong door! & I've had orders not even show up

Ordered an iphone thru Walmart. Supposed to arrive Nov 30 per email from Walmart. Tracking showed a delay until Dec 1. Tracking showed it arrived 1:10 a.m. Dec 1 but it did not. I have a doorbell camera proving no delivery.
I've updated this review from one to two stars because it was finally delivered Dec 2 at 8 p.m., after I'd gotten a refund from Walmart and ordered another phone thru Verizon at a higher price (Walmart is out of stock now).

The Lazership delivery company already lost two of my very expensive packages in less than a month! Drivers should pay more attention for the addresses where they are delivering packages...
I have a big address sign right on my driveway!
The driver supposed to take a picture of the front door where he/she left my packages so I will go to my neighbors and find it...! I Never have a problem with USPS, FedEx, UPS, Amazon!
Also, when I am calling to customer service - it's a nightmare - I can only hear the echo of my voice - VERY ANNOYING!
Worst delivery company EVER! :(( ((

Horrible Horrible delivery. I live in an apartment and I don't expect things to get delivered to my door because I live on the third floor. There are mailboxes in the building and you don't have to get buzzed in to go inside the apartment because the environment is pretty safe. They decided when it was snowing outside to leave it outside of the apartment building on the sidewalk where anyone could have ran off with my $#*!. Not to be a bit hostile, but this is the worst customer service experience! I would not recommend and if you see that they are delivering please be weary.

This is the worst shipping company. I never ran into any problems with UPS, USPS, FedEx Shipping. But for some reason, this shipping company always has the most problems. They may say that the delivery was attempted but there was no attempt at all. Due to Covid, everyone in my family is home, so there was no way that delivery was attempted if there was no knock on the door. Another issue that I ran into was how they left a package in the lobby, I live in a building and that is literally the number one way someone could steal your package. It's like these drivers forget the fact that a building consists of hundreds of people. If you are going to leave a package in the lobby, someone is going to steal it, they are way too lazy to take the elevator. Worst service! If you are choosing to one-day shipping from amazon, don't even think about it, I rather wait 2 more days than have my package be stolen.

The company will not ship your item. I contacted them twice and they said that they will take 2 days and they will try to resolved the problem. I spoke with somebody today and they told me they do not know where my package is located and that they lost my package and to contact the seller. I ordered a Fashion Nova package on 11/11/2020 and it said it was supposed to deliever on 11/21/2020 and 11/23/2020. I never received it. If you CAN AVOID this company then please do so because you will not receive your package!

I've had 3 shipments come to me via this sorry excuse of a company, 2 were over a week late and 1 never arrived but apparently the driver left it in some mailroom. I live in a single family home, I'd love to know where this mailroom is! When I call customer service every time I get the same answer from someone who barely speaks English "I'm sorry for your trouble I'll reach out to the facility to have them investigate the issue". Amateur company with a lousy customer service and horrendous drivers! They have ONE job drive and read, that's it! I loathe this service and wish companies would stop using them!

I ordered $200+ worth of clothes from Fashion Nova and was told it would be delivered today. It's almost 9pm and there is no package in site. This is crazy and I'm pissed that my money is gone! This is the last time I order anything online. I had no idea this could happen until I saw it was delivered by this company and read all the awful reviews. I'm already having a rough time and thought that maybe alittle retail therapy would cheer me up, but nope! Even that had to be a hassle.

I had a package that was supposed to be delivered last Friday and nothing. Then on Sunday it says it was delivered. I checked around and no package. When I checked the tracking on their site, it says "left at doorman sign". I live in a house and their is no Doorman Sign. I called and they told me the driver didn't set the gps tracker or take a picture so they don't know where it was left. The seller is replacing the item and I definitely asked them to please use a different shipper. Horrible!