LaserShipReviews 1,901

Ordered a Christmas gift from the GAP, which was shipped to LaserShip for delivery to my house. Tracking information just said package at Secaucus, NJ facility with no other information. After a few days I called to check status and was told that they needed additional information about my address before they could ship. Yet no one reached out to me via email, phone, etc. prior to me calling them to check status. Address information they had was correct and I was told that the shipment would be sent priority for arrival the very next day. Still didn't get package. Called again to check status only to find they RETURNED IT TO THE GAP! Now I have to find another gift because the GAP is out of stock for that item and could only offer a refund. WORST CUSTOMER EXPERIENCE I HAVE EVER HAD!

NO STARS! I got an email saying my package was delivered and I didn't get a package! Called the company and they were not very helpful Said the delivery person put it at my back door which would be crazy since my front porch is right there near my driveway. I called back and another so called Customer Service person said the Deliverey guy put it in back of a Pickup?! Another impossible lie. They would not let me speak to a supervisor. I think they are a scam. I would bet that the delivery people are keeping or selling the merchandise. Unfortunately, I cannot not reorder, since my merchandise is now out of stock! This was a Christmas present. So Angry!

Problem with the Taylor, MI location... I have no problem with trying a "NEW" delivery company. My issues is with the delivery driver/person. I have two business's and have a certain place to have packages delivered. This same woman has delivered on three separate occasions and there has been a sign on the door as to where to leave any packages. This woman continue to leave packages on the front porch in the open for people to steal packages and she does not ring the doorbell or knock on the door. This time I was ready, I took her picture and where she left the package (pictures posted). This company can NEVER delivery ANY additional package to my location. I have contacted my wholesale supplier companies and asked that they DO NOT send ANY of my deliveries through LASERSHIP!

I ordered a package that mentioned online (per the tracking system) that it was delivered a couple of days ago and left at my front door. There was no package anywhere near my home, and never was my doorbell rung. I contacted the company I ordered from, and they confirmed that my package was delivered today but in a completely different state (on the other side of the country). I appreciate that people are willing to deliver packages to those at home in a pandemic. I also understand that mistakes happen. However, the inaccurate tracking system is really unfortunate, because it erodes my trust in LaserShip as a shipping business.

I would give this company 0/5 stars if I could. I read these reviews and held out hope that maybe they would surprise me. They did not. Every review you read is the utter truth. This company is awful. I called their customer service team. They were clueless. My package was two days late. I finally received a notification that my package was delivered and even with photo evidence!... The house in the photo was not mine. In fact, I don't know whose house it is. After all that, the bastards stole my zara jeans.

I've personally never heard of Laser Ship until a delivery guy knocked on my door. He had on a uniform and badge so I knew they were legitimate. One time later down the line, my package was delivered but was stolen. I went into a fit. A gave Laser Ship a call angry, when as young lady by the name of Las hay answered. She was so sweet and handled me with such professionalism. Of course I was yelling and cursing. She informed me the time my package was delivered AND she sent a picture of the box in front my door. She helped me and suggested what I should do. Unlike the main carriers FedEx, UPS, USPS Iam ALWAYS dissatisfied. And if the package was delivered they show no proof. Leaves slips to say you weren't home, when you were sitting waiting, they just don't knock nor ring bells. During the Pandemic I've received each package on the date text or emailed to me. I wish all my things could come through Laser Ship.

Why amazon uses Lasership delivery baffles me to this day. They don't notify you when they've come to deliver, I am always home and I have had packages lost stolen and never arrive because I get no notification of a delivery. The delivery people are also rude and never deliver to my apartment door. I can't tell if they are stealing the package for themselves or never bother showing up. It's ridiculous and if I lose one more package I will cancel amazon prime.