LaserShipReviews 1,901

They tried to deliver a package to a business several days in a row after business hours. I put in a request through their website to add a note of the business hours. 2 days later, 2 more late delivery tries, I called and was told my request never went through. The note was only then added to my account and then in mid conversation my call was "disconnected." 2 more phone calls later, I was assured that they had spoken to someone in the local dispatch and my package would be delivered on time that day. No surprise, it wasn't. Even after 3 people told me I could change the address to my home address, when I called today I was told that request had to come from the shipper. Not surprising, there was no supervisor I could speak to and no way to talk to the local dispatch myself. I contacted the shipper and they've emailed them to have the address changed. Hopefully I get my package that shipped on 12/3 before Christmas.

I work for a business where the package was delivered to, the person was not an employee of the company and the resident address number and street name was not even similar.
I had never heard of Laser Ship before today. I called the customer service number and was on hold for 48min. Once I got a customer service rep and explained the issue she advised me the claim would be filed for an investigation, I asked her what about the package would she schedule for it to be picked up. I was totally not impressed with customer service and definetley not the delivery service.

My package is missing. The delivery driver took a picture of the packages dropped off, but what that delivery driver didn't know was his/her incompetency would come back to be my proof of delivery to incorrect address the packages was delivered to the incorrect door/building. My door has a door handle along with the vast majority of the doors in my building having door handles unless they damage their lock and need a replacement. Now here it is Lasership won't own up to the responsibility of having to reimburse me for my package that wasn't delivered to my address due to the impotence of their delivery driver. I'm super livid that shippers that don't replace packages due to the delivery service mistakes would ever ship through a delivery service that has a 1 star rating. I'm so upset about my Christmas packages and Lasership doesn't have a damn thing to say about the situation except they will investigate which is pointless when I have provided all evidence and you send a email stating " Dear J****** M*****,

We are sorry that we have been unable to resolve your package inquiry with tracking 1LSC***********. Our team is still working hard to resolve the issue and will contact you shortly with more information.

Thanks again for your patience,
The LaserShip Customer Service Team"
Below in the photos you will see my door which is decorated along with a door handle a door mat and my Apt # along with a photo that the lasership delivery driver took with package shipment details in that photo you clearly see NO door decorations a door knob and NOT a handle and no door mat. Yet they won't rectify my package being delivered to the wrong address due the delivery driver they have hired that can't do a simple delivery and make sure that they are delivering packages to the correct address.

I have never had any issues recieving packages from any carriers. I always recieve my packages. We have cameras in both the front and back of our house. Everytime this delivery service is in charge of delivering our packages we have never recieved ANY of them. Their delivery trucks do not even ever appear on our cameras to have driven by the roads around our house. When contacted that do nothing except ask that we contact the seller. The order which was for my children's Christmas gifts was never delivered even though it said it was delivered at 10:23 pm! Never delivered and the seller is out of stock of lost items and laser ship says they cant do anything about this. I hope they never have to deliver anything to my home again.

My wife and I have had at least 4 items shipped by LaserShip in the last few months and ALL OF THEM have never been delivered. They say (when you call them) they are very sorry and will check it out which will take two days. They never call, text or email you with status after the two days and when you call them back (after the two days) they say the same thing: we are sorry and we will search for you and let you know after two days. We are now wondering two things: the first thing is: how many retailers are in cahoots with them as this process sure seems to have the characteristic of someone using your money for 30-60 days while your "item is being shipped" before they refund you your purchase prices after your complaining that you did not get the original item - or even a replacement if that happens while your complaining. Or the second thing: how long is it going to take retailers to realize the damage they are doing to their brand or that they are turning away potential repeat customers they are before they drop these fly by night shippers which have cropped up all over. Buyer beware of laser!

What kind of company leaves packages laying against the pole of a mailbox right on the road where people can steal it! And at 10:30 at night no less! I am usually in bed early for work but had off this particular night and got the email and went and checked And sure enough it was at the end of my driveway by the mailbox. My driveway isn't even that long! I called customer service and the man obviously didn't give two $#*!s and hung up on me. This company needs to be shut down! I promise you the good reviews on here are people being paid to say what they say. I'm infuriated there is nothing more I can do to prevent this from happening again.

My husband order me something for Christmas. It was suppose to be delivered on Dec. 7th 2020. He received an email saying it was delivered. But there was no package on our porch and no one ever came to our door. Later on that day, I called Lasership and spoke with someone they told me it says it was delivered and he would contact the driver and call me right back. An hour went by with no call so my husbamd called back to be told that the driver said that she delivered my package and it was a face 2 face delivery at 9 a.m.
I want to say that is the funniest thing I heard all day for two reasons, one was because have kids doing online learning and sit in my living room with my youngest and no one ever knocked on my door ( I ask for the guy one the phone to have the driver describe me since she knew for a fact that she handed it to me but they said they couldn't do that.) and two because I have two small dogs that bark at anyone that comes to our door or walks by and my dogs never did that either. So I do not recommend using this company if you want to see you package. I do not want to say what I think they do with these packages they say they deliver and never do.

Their website says they are the future of last mile deliveries. Well if this is the future, it sure seems like the old days of lost packages and incompetency. When a shipper scans your package into their Charlotte facility after 4 days of being in the atmosphere with no tracking to say they picked up from Nike and then lose the package. That sucks. Their customer service is unresponsive to the email requests, doesn't answer phones and takes another 4 days to get a live person to find out why it hadn't left Charlotte. Then 24 hours later do not send email, just update on the tracking(you have to check there) that it's in exception... that's crazy. And their response is call your seller and see if you can work something out. I also had packages from Bath & Body works disappear into that same "lost zone fir days on end). Fortunately they found that package and shipped it but was week later than seller indicated. This company need to take lessons from Amazon and Fed ex and step up their game.

I ordered from a vendor I work with routinely. My order was marked delivered at 930pm. I went to check for the package but it was not here. After I reported it to my vendor and to LaserShip, the items mysteriously showed up a week later. I thought to myself - well, things happen. Who knows, maybe it was marked delivered mistakenly. However, I placed another order with a different vendor and my box arrived open. The free items that came with my order were inside and the very expensive items within it were missing. I looked up on LaserShips website using the tracking and even the photo they took included an opened box.? Where did the items go and why do things go missing whenever they deliver packages? I'm not sure why folks haven't figured this out sooner and stopped working with them as there is nothing but bad reviews about this company on every single website, including LinkedIn!

I purchased an item from Victoria Secret. The package was lost and I never received it. Laser ship had no clue where the package was and did not care. I contacted VS and they reshipped the merchandise. The second shipment was sent thru Laser ship again, and was lost. I called VS again and requested another order, but with another shipper (Fed Ex or UPS). They shipped it out and the package was finally received. It took almost a month to get the merchandise I ordered. Also, every time I called the customer service number the representative could not tell me any information except that is was lost. I also requested to speak with a manager and no one ever called me. The customer service representatives were like "no big deal, just call the vendor back and they will reship. My daughter also purchased an item from Ulta and the vendor also used Laser ship. My daughter saw the driver throw the package on her steps via her cameras, and the item was broken when she opened the package. She also had to call the vendor to get a replacement. Make sure when you place an order you ask who the shipper is and if they say Laser Ship, tell them to use another shipper. WORST EXPERIENCE EVER...

I ordered a book online with Barnes and Noble and they used laser ship. It's already a bad sign when you don't recognize a shipping company, I've never heard of laser ship before now. Then when the package was delivered, it was delivered to the wrong address. Next I reported it to laser ship and never got a reply back. I had to talk to Barnes and Noble customer service to get a free replacement only for them to use laser ship again. Once again, it was delivered to the same wrong address. I only got my package when I recognized the delivery picture as a neighbor a couple doors doors away from mine. I've never had this issue with any other shipping companies, only laser ship.

I highly recommend Nike tear up their contract with this company. My package was to be delivered on Monday, the company stated they did not have access to my home. I assure they have the correct mailing information. Tuesday my package does not get delivered yet again - they say my address was not correct. What they read back to me, I have never heard that from any of the other representatives I spoke with prior to this call. I then get told my package will be delivered Tuesday at 9 PM. Once it is not delivered as promised, I call again & they again tell me my address was typed incorrectly. I believe the shippers are thieves & stole my husband's Christmas gift. I am so disappointed in this company. I truly hope Nike stops their contract with them as there are many unhappy customers.