LaserShipReviews 1,901

I'm on day 16 and still no package from Lasership. My items sat in a warehouse one state over for 9 days. Now it's been sitting in a warehouse 20 miles from my home for 2 days. I emailed their customer service team and received a canned response that they can't help me and they are looking into it.

Pandemic or not, it is not acceptable to wait over two weeks for a package. Sadly, I will no longer order from the specific retailer, as I do not want to deal with Lasership again.

Bath and Body Works uses them. Now I won't order from BBW. Every shipment has been unacceptable in common sense - they leave in front of my double garage doors so when I open my garage and start to pull out the car, I run over a box of glass candles! They don't give notice of delivery. This last time, my order "has been on their local truck out for delivery" THREE days this week. They never come. On tracking info, they say undeliverable due to weather. Ummmm... no snow here and it is at a local hub a half hour away. Thing is, we all know from the reviews this delivery company is a sham, so it actually makes me not want to purchase from the companies like Bath and Body Works who signed contracts so they could get rock bottom pricing from LaserShip. What does that mean to us customers? Higher prices go in effect because they are replacing broken or undelivered items. Folks, PLEASE contact the companies you are ordering from to advise them of the unethical practices of LaserShip and tell them unless they cut ties and start using reliable delivery services, you will not be a customer of theirs any longer. Money is the only thing that matters now.

I received notice that lasership had delivered my bath and bodyworks package. They even took a picture of the box at the front door. I look outside and my package isn't there. I even checked with my neighbors. I was home all day and had received other packages from UPS. Luckily, Bath and Bodyworks is re-shipping a package through UPS this time. ***Weeks ago, I heard that some delivery workers are taking pics of packages to make it look like they're delivered and stealing them.

The general manager at the newburgh facility is horrible! He's a god damn narcissist and sociopath! When everything is going good he pays HIMSELF on the back like he is doing everything himself. When things get a little chaotic he becomes angry and takes it out on us (the drivers) and his office employees by screaming and being extremely rude and threatening to take our routes away or in the office staff's case, write them up n send them home. Correct me if im wrong, but there is no I in team. There is this one office girl in particular that i swear to god does everything in this office- from dispatch to searching for $#*! w drivers, to forwards and discards and not once does this girl complain. Not once has this girl gotten a thank u from the gm. This is the type of person ppl hire for a general manager? Someone that is hostile towards workers?!

I wouldn't give any stars, but I'm forced by the system to provide at least 1.
I had an order with Nike, and my package was "routed to the incorrect delivery facility" 2 times in a row. One time is understandable, but 2? My package information hasn't even been updated since it was "routed to the incorrect facility" and I have no way to know where it is or what may have happened to it.
In addition to that, I asked to pick up my package at the Lasership facility (where it supposedly was) in either Durham or Charlotte, to which one customer service agent said "that is not permitted" and another said "I'll give you a call back once we schedule your pickup time". Their customer service provides different answers and is not considerate of customer concerns. I never received a call to pick up my package, and after 8 different calls (25+ minute wait times for each call) I was told to file a complaint/refund with Nike. This is absolutely ridiculous. The only reason I'm complaining is because I can't buy the shoe at the price I purchased it of $200 because resell is now $500+
If you want to actually receive your packages and not have to go through numerous calls with pathetic "customer service", DO NOT use Lasership (also referred to as Lazyship by numerous online reviewers). They are irresponsive to customer calls, and each of their customer service agents provides a different response. It almost seems like I myself have more information about the package than their "customer service".
Please refrain from having your packages delivered through this unethical company. In addition to their numerous online complaints and reviews, a Nike representative mentioned that this is a recurring problem customers have reported.

My package was scanned to its final destination facility on 6 Dec 2020. It is now 17 Dec 2020, still no package. I have contacted customer service several time. They just give me the standard line, " should be delivered in 1 to 2 business days". I also contacted the final destination facility and they said they would look into it and give me a call back with a status. Its been 3 days since i called and still no phone call. Each day the estimated delivery date is pushed out another day. I get it, COVID could be delaying all deliveries, but for a package to be sitting in a final destination facility for 11 days is ridiculous. If it make it from Charlotte, NC to Tampa, FL in 2 days, I'm sure 10 days would be efficient time to deliver it to me. My guess, its sitting under a pile of packages at the facility, its lost or stolen. Bottom line is this review is PAR for this company according to every review i have seen on multiple sites going back several years. The company that i purchased the product from will be hearing from me as well.

I ordered some stuff from Ulta and it was shipped through laser ship. Well it has lots of tracking leading up till the delivery date which was December 2nd. I checked the status of my package and it said it was delivered on December 2nd - at this time it was around December 5/6 as I had been checking for new packages everyday so I knew I couldn't have missed it. So I looked back at my email for tracking and it said "trouble finding your package" so I clicked on that and it said "sometimes this happens, check the porch, garage, mailbox, neighbors house, etc. and if it doesn't turn up within 3 days to call them" so I gave Ulta a call on the 10th of December and they issued a reship. But i'm still confused as to how my package says delivered but nothing was received? I'm also super bummed my sisters Christmas present won't be here in time for Christmas now. I hate to think that the driver may have taken it but I am not sure at this point. My house is far back with people in and out all the time so no one could have taken it from my porch.

I ordered a Christmas gift for my sister from Victoria Secret. It was shipped through LaserShip and I've never received the package. The tracking status states "delivered" to the front door. I had it delivered to the UPS Store b/c I have a mailbox with them and the main reason why I have stuff delivered to UPS is to ensure I get my packages. If the package was really delivered why would they just leave it at the door? They can just walk in the store and drop the package off. I'm convinced these people are thieves and they're not actually delivering packages, they must be keeping it for themselves. I had to contact Victoria Secret and have them send me another package. I guess I'm not the only customer that's complained about a package not being delivered through LaserShip. Somebody needs to shut them down.

LaserShip truly, genuinely, utterly does not care whether you get your package. They REALLY do not care. The only reason they leave bed in the morning is to check off delivery items off their list. Whether that delivery is done properly is their last concern. My item, which I bought through a store, was shipped with LaserShip, left OUTSIDE the gated complex in which I live, and then claimed to be "delivered." No, LaserShip, my item was not delivered - my item was left in the street for anyone to grab - which is exactly what happened. The delivery happened in the middle of a work day. Am I supposed to leave work, go home, and check the entire circumference of the complex to see which gate door you left my item at? Instead of delivering it to the mail room like a decent carrier? LaserShip, are you pulling some elaborate prank on the entire world or do you genuinely believe you are a legitimate business? Curious to know.

After Lasership delivered the ordered package a day late, the driver backed up over our lawn, running over the mailbox, ripping it out of the concrete foundation creating considerable damage to mailbox and lawn. Not to speak of the stress my wife had to experience while caring for our 2 week old newborn while I am on a business trip and after seeing the damage when arriving home. The driver departed the scene without leaving a note or acknowledging the damage caused. Luckily our neighbors saw it. After numerous emails and calls, Lasership has not acknowledged the damage or responded besides auto-generated emails. You are more than welcome to form your own opinion on the values and care this company provides to its customers. I guess we will have to pursue this issue on a more public level.

They do not want to come to my small town, so package will bounce in their van for many days (10 one time) until I get the seller involved. Just noticed Nordstrom using for my purchase: I immediately ordered from Nordstom again hoping courier won't be Lasership this time. I don't trust Lasership. Feel bad about extra shipping charges for Nordstrom, but my size will sell out.

Bath and Body Works has started using these clowns and there is an issue with every other delivery for me. One package was left in the vestibule of my apartment building and looked like the delivery person had picked it up over their head and body-slammed it there. Obviously items in the shipment were damaged. Another package was shipped on December 9th. The tracking number indicates that it was delivered on December 6th! Do they have a time machine? Why does any retailer use this service?