LaserShipReviews 1,901

I ordered a computer as a Christmas gift for my son from Walmart 2 weeks before Christmas. It was supposed to be delivered on 12/13/20. I kept checking the tracking and finally on 12/17 contacted this HORROR of a company to be told that it was delayed due to weather. I live 15 miles from their warehouse, THERE WAS NO
BAD WEATHER! I COULD'VE WALKED THERE AND BACK NUMEROUS TIMES! So, I was told just by another $500 computer for my son for Christmas, that Walmart will refund my money! So, an I supposed to put that under the Christmas tree? This is the second time that I ordered something from Walmart that this company has "lost" my order, the first was a 50" TV! STAY FAR AWAY FROM THIS HORRIBLE, HORRIBLE COMPANY.

I ordered the coats from Mango website. First. When I check my status, it said they try to delivery on 12/12/20 sat but couldn't make it and need me to contact them back. I text them message on the website and even called them on 12/14/20 Mon, they ask me for phone number that the driver will need for next day delivery. I had been waiting for packaging next day 12/15/20 Tue, there were no sign of delivery for me. I called them back again at *******590, the agent said sorry and promise that would be delivery on Wed 12/16/20 instead. Guess what, nothing been delivery again!. It keep repeat like that over and over till 12/19/20 Sat. They sent my packing back to the sender after I had been called and gave them all information they said they need. Each time I called ( not mention about each time I called, it took about 15 mins to get agent on phone)the agent told me the different things, one of them even said that the supervisor would call me but no one did. Those agents will talk vey nice to you and promise to fix problem for you but trust me, there is no action from them at all. Their operation system is extremely terrible between the agent, facility and driver. I am strongly warning everyone to stay away from this company. You will be very disappointed and frustrated like I do. Be honest, the company doesn't worth even for one start. Let just said I gave them the star at all.

I have live at my home for over 10 years and had approximately 5-6 improperly deliveries by USPS or UPS that I either returned to send or carried next door to my neighbors. In the past 10 days, Lasership deliver personnel has improperly delivered 4 items belonging to my neighbors. I delivered 2 and will not deliver the others, they are still sitting were the deliver person dropped them.

I contacted via their complaint site and asked them to contact me to arrange for pickup and proper deliver, I never heard from them. I called Lasership customer service and spoke with a Patrick, not in the US, he typed down the information and told me he sent a message. Its been two days and no one has showed up to pick up the packages.

Clearly the deliver person has no training on delivering mail, if they did, they would know how to read the big letters on everyone's mailbox. I recommend that sellers avoid this company until they can do their jobs like professionals.

I don't usually leave reviews on anything but this has to be said. This so-called company has got to be the worst delivery service ever! I've been tracking my package for two days now. Yesterday it stated on the tracking webpage "loaded on delivery truck" and then "out for delivery". I waited till 10:00PM and finally gave up. NO PACKAGE! Then this morning I checked the tracking again and it stated for today "loaded on delivery truck" and "out for delivery" for a second time and still NO PACKAGE! And when I called their customer service number... not only do I get someone who I can hardly understand but they are of no use whatsoever! I can't stand this company! I will never, ever do business that uses LaserShip as a delivery service ever again! Use at your own risk! I'm done!

Fired because manager was in his feelings don't recommend to go and corporate just let them do it don't waste yall time going to a company that ain't going to do anything but say $#*! you

Horrible! That about sums it up... Customer service was even worse... I ordered from Ulta and the LaserShip delivery person took a picture of my package on my front steps. I had a contractor working at my house and no one else was around, Package vanished. I questioned Lasership and they said they delivered it. I asked if they could question the driver and the women on the phone said that he won't remember your delivery. She didn't even ask for my telephone number to follow up. Thank you Ulta for crediting me for my purchase this time. Please look into who the delivery company is before ordering on line. If its LaserShip think twice... Check out all their reviews and you will agree...

I feel the need to review Lasership as I was very leery when I read the reviews as most of my Christmas gifts were coming via Lasership. I was very impressed with how fast I received my order that was coming our of New Jersey during the latest snow storm. I was first given a shipping date of between Dec 16-28. Then I was horrified when I received a text message that said it would be the 28th. Low and behold I received it today the 18th! I think that's some really good service.
I give them an easy 5 stars!
Thank you Lasership!

If you find out a company is using this carrier to ship AVOID the purchase online altogether! I ordered from Old Navy on 11-29-2020, package saying shipped 12-6-2020 and today is 12/18 still haven't received anything. 12/9 the update said they tried to deliver but no one available to accept. I checked status again days later and they removed that remark and it just said unable to complete delivery. I was home all day on the 9th and I have a camera on the door so it's a complete LIE that the driver attempted to deliver! The tracking updates seem to be bogus. I believe the driver stole the package and is just loading random updates! I called Lasership customer service, starting explaining to the girl about my issue and she hung up on me! I wasn't swearing or raising my voice with her but I guess she didn't want to deal with the issue/call! I called a second time and this girl seemed to just be feeding me the tracking updates that I can already read myself and ended the call with "I'm going to have my supervisor contact you". I won't hold my breath for a callback! I'm not sure how this company is still in business! It baffles me that these big name companies are paying for such crappy shipping services! I would really like an investigation to be done on Lasership because from reading other reviews I believe these people are just simply robbing people of their merchandise and unfortunately, as of right now, they are getting away with it! I wish I could give ZERO stars! Overall, I horrible experience!

This company marked my package as delivered and when I called Customer Service they said that they know that the package was not delivered because it is just sitting at a local facility and there's nothing more that they can do. No investigation, no consequences. My package was definitely stolen by an employee or driver and now I have to try to get a refund for my item. I cannot believe this company is allowed to operate this way.