First time putting on(wearing) underwear.my fingers went thru the band. The underwear sucks. Do not buy their underwear!

Very rude associate. Unfortunately I did not see her name tag. Short African American woman, very short hair. I was getting ready to check out and decided to try a top on. I stood off to the side to ask if I could set my things down on the counter while I tried it on. She very loudly firmly said the line is over here, I said I'm just asking if I could leave my purchase there while trying on the top. She hesitated with her response and said "leave them over there". When I was ready to check out I was the only one at the counter waiting, she was standing at the other end of the counter just standing there. I continued to wait and she continued to stand there, she finally said sarcastically "are you ready", annoyed I said "I am", she walks past the register and says "one minute" and walks to the back room! Another associate who was working with another customer witnesses the whole thing and tells the customer "let me check this customer out", she was a tall woman with glasses. She comes over to the register and I tell her that associate is very rude, she says we've been very busy today, I reply you don't treat customers that way. If I were to go back to that store I would not shop there is she was there. She definitely had an attitude problem and directed it at me, she was completely out of line. One thing is for sure, she definitely does not represent Lane Bryant in a good light. Anyone could see she does not enjoy her job! That behavior needs to be addressed.

A recent promotion was get $100 off $200 order. I placed an online order then received an email stating my order was updated. The updated information was canceled items from my order. When the items were canceled this brought the actual order total to under $200, therefore I did not receive the $100 off. I call customer service and spoke with a customer service supervisor name Tom or Thomas who explains I got a good deal anyway Without the $100 off and why I was complaining. Honestly, I never spoke with anyone so rude. I love LB! Because of this rude employee with title of supervisor I WILL NEVER DO BUSINESS WITH LB or any of their other companies in the future.

My wife has been with Lane Bryant for years. She buys most of her work clothes there and has for 20 odd years. She had a credit limit of $1100. Never approached anything close to that when shopping but nice to know it was there if she needed it. Her last spree was around $700. We made some payments on it and when it got to about $325 or so we paid it off. Turned out that I paid it a couple of days late. My bad. First time this has happened. So there was a late fee and a finance charge on it. We paid it off about a month later. $28 I think. That might have been in January or so. Now in May my wife goes to buy some clothes online and it is around $250. She doesn't have enough credit for that. They dropped her credit limit to $200. Well I call as I have signed up as a authorized user to find out what is happening. Well they now can't talk to me about the account. My wife has to be there. They say call when she gets off. 5 pm PST they put me on hold and then say that they are closed and call back at regular hours from 8 am to 7 pm EST. I work early mornings and my wife works later. In all the time that we have ad this account she has paid this bill 1 time in person at the store. No clue as to what her username and password even is for this account. I called and the person I spoke with said that I could call 24-7. Not true. Maybe automated but not to a person. She was rude and not helpful at all. They will be losing our business. I will celebrate when they close their doors. We will now go anywhere but there. Whatever the problem that there was could have been dealt with in a nice manner. As I said I did pay that last 2nd to last bill late. But being rude is not needed. Telling me that I can call at midnight and speak with a representative was not truthful. If i need disrespected and lied to I will call a politician.

Just bought panties and a number of them were received with holes in them.
Not happy. The quality of the material is very poor. I'll be looking elsewhere in the future.

I have been a customer of Lane Bryant for many years. My dissatisfaction is not with the merchandise but with the credit card. After having the card for about three months I had a balance of about $68 and went to one the local stores in my area. I asked about the TOTAL balance on my card and paid it off then. I now have a balance of about $101 after making the payment. I had NO purchases. My balance consisted of two late fees of $30 and one late fee of $37. When I was finally able to get on line, if I had not made a payment by the due date of the current Month, that next fee would have been a late fee of $42. It seem that although I had paid the balance OFF, there was a residual amount of interest of less than $5. My balance of $101, consisted of $97 worth of late fees. To "add salt to my wound", when I initially called customer service to ask for my fees back, i was " conveniently disconnected". I didn't curse nor was I berating but I did let the rep know how upsetting the situation was to me. The "disconnection" occurred when I asked her to ensure that the ONLY fee they were able to refund me had better be the most recent and highest of ALL THREE fees. The one for $37. Subsequently, I had to call again and repeat my story. Setting up online is not a "smooth" process and in my defense, because I know I had paid off the balance in the store I wasn't expecting a subsequent bill. Good customer service is vital. The disconnection was "too convenient". I waited a little to see if I would receive a call back as I know they have my phone number. You have to verify your phone number every time you place a call. However I was not valuable enough to receive one. How much longer will I have this card? I'm certainly not inclined to remain a customer after this scenario.

This Company is horrible for internet orders! I returned items over a month ago and still have not received credit to my PayPal account. Don't order anything on line.

I love their bras. They make some of the best bras for women over a 36c that I've found to date. They aren't uniformly great, but they're good enough often enough that I don't mind ordering online & returning to the store if necessary though, I hate that they don't have the same options & prices in the store in the first place. It would simplify things if I could jsut try on & buy in the store.

They tend to use wider bands, and cover more of the back than many other brands, which is useful if you're a larger woman. I do wish more of their bras covered more of the underarm area however.

As for the rest of their clothing, it's all very meh. Cheap polyester fabrics more often than not, often poorly sewn & poorly sized. Even within the brand, I've fit a 20 in one outfit & a 16 in another in the past (at a time when I was a 22 in any other brand). Blame vanity sizing but when it's that inconsistent & they're pushing for more & more online sales, it makes it awful hard to order & not have to deal with a hassle ever.

Their clothing is largely shapeless. I'm big, I'm not a blob. I'm still a woman, I still have curves, I'd still like to look like a person & not a snowman in a tent. LB seems to have assumed that what women want is to hide their bodies in unflattering, weird boxy cuts that make me feel like I'm wearing a tent designed in 1980.

I no longer buy anything here other than their bras.

I placed a large order for underwear that came in six separate shipments and it was very confusing the way the invoices were processed. I decided to go into the store to see if I could swap out the sizes in the store but they only had 2of the correct size so I was returning 10 pairs. Now the refund problem begins, because I had paid during the holidays with PayPal. They will not give you a refund in the store it has to be all shipped back to the warehouse and then the warehouse will refund PayPal to your original payment method which takes a minimum of 3 weeks. During this process in one of the shipments they had sent me a $40 bra instead of a pair of panties at $8.50 I called them to let them know and dutifully returned to them they're expensive bra and a credit was made to my PayPal within 24 hours for the invoiced but missing underwear. When I gave the 10 pairs of underwear to the employee in the store all I was handed was a tracking slip for UPS I have no receipt to show that I returned 10 pairs of underwear they kept the invoice for the underwear and I have no proof accept a tracking slip for a package but not what the contents were no receipt was given nothing that details how much I would be due back so I suggest that nobody pay them by PayPal this was my first and only time using it thinking I would be saving myself any kind of online Breach instead I got nothing but headache and I am still hoping my credit card will be refunded the full amount.

Took my granddaughter to get her bra and Alyssa, from portage Michigan store, was an incredible help very patient very helpful I was very pleased

I have purchased clothing from Lane Bryant for many years. I have a credit card and my limit was cut in half. I've never missed a payment or late payment, as I have AUTO PAY on my account. I received an email stating my payment was late. So, I looked at my account and there was over $78 in late fees and finance charges in 1 MONTH! I called and spoke with a representative. She was very scripted. I attempted to address these fees with her and was told auto pay won't start until my next billing cycle. I requested she look at my account and see when my AUTO PAY was started on my account. Again, with the scripted chatter... I requested the late fees be removed, as I have AUTO PAY and there should NEVER have been ANY late payments, late fees or OTL fees! Then... When I requested to pay my card to $0 balance. The representative tells me there's a $9 fee! REALLY! I had to request her to wave the fee, due to all I just had to deal with.
The bad thing is I have NEVER had any issues with any of the sales rep in any of the stores. I have NEVER had any issues with any of the products... other than they're discontinued. I totally understand about business... But this is NO WAY to treat continuing, dependable customers!
WATCH FOR ALL THE FEES AND PHONY CHARGES!

I fear I fell victim.I'm usually very careful.they have my info now.I'm going to contact my bank.