Contacted Lane Bryant Customers Service Represenatative answered phone she kept me on phone just waiting for supervisor about 30 minutes she didn't help after waiting all that time perfect payment history ask 4 skip
Payment loss Mother they charging me a late free what? Inconsiderate people without natural affection, without sympathy or empathy what? Insult but they want you patronize their stores you are just a number not looked at as human beings they worst of the worst in customer service to date. Thanks for washing my time and energy..

Ordered online sent email on 6/23 would get 25 lane bryant cash Now not honoring this said not giving to me gave me 1 real women point which you get 1 point per 100 spent and get 10 bucks when reach 3000 which is useless and a lie worst company ever don't buy from them with high prices and lies do better to shop on Amazon. To top it all off when called first customer service agent transfered me to survey in middle of sentence and second just mutted phone never answered and then transfered me to survey which is hanging up on me and then supervisor was useless and told me they were not even honoring there own email.

I live in a rural area and do almost all online shopping so I ordered some items from Lane Bryant. They advertised "easy returns". It was extremely difficult to return. I even contacted customer service and they said they couldn't help me. I ended up telling me I couldn't do USPS returns online-even though their return policy states you can. I ended up just taking it to the PO and taking care of everything myself. I'll never order from them again.

Been a customer of LB for 20 years and have been trying to place an order for 2 weeks on line with same error message. I did the chat and they could not place it either. Called into customer service they left me on hold for 45 minutes while trying to place the order and came back and said call back later we cannot process it technical difficulties. I asked to speak with a supervisor and she told he was not available and to call them back later. I need to call them back? Mind you this is a $300.00 + order. I am furious and I will not be a Torrid forever customer. This is just absolutely insane. LB used to be the best it is very obvious to me why they are rated 2 stars. It is sad - loved this store. But Customer service can make or break my service with a company. Left a horrible taste in my mouth.

I love the fact that their pants are for so many different sizes including length and hip-width, which is soooo rare. They have great sales and their clothes are typically roomier than many other plus-size stores.

First time customer coming in. I live about 45 mins away and this store was the closest one to me. Due to the covid-19 the store at the Greene was asking people to wear a mask. I didn't have one. Due to the covid-19 they wouldn't fit me for my correct size and the fitting rooms were closed. I told them my size problem, they suggested a size, then I took two items home only to find out they didn't fit at all. I work a lot of hours and I do not have time to come back anytime soon. Please note, the cashier was very friendly and professional. I don't blame them. I blame the company. I understand taking precautions, but sometimes you can go a little too far with them. It's very inconvenient for the people that have limited amounts of time. It would have been worth the wait to wait for a clean fitting room than to have to take time out of another day to return.

The Lane Bryant near my home closed down so now I have to travel 78 miles and 1 1/2 hours one way to shop at their store. For starters there was a huge buy one get one 50% off sign in store. I took advantage of the "sale" started to drive home & had to pull over to look at my receipt. In doing so I realized I was over charged, never getting the 50% off. I drove back to the store & they fixed the error stating they didn't understand why I didn't get the 50% off. In paying my bill in full by mail I called customer service to question why my bill was 80 cents more than what I actually owed. It took 5 phone calls as I kept getting disconnected when asking for a supervisor & 55 minutes to learn the 80 cents was the insurance I put on the card 6 yrs ago when I opened the account. I'm fine with the 80 cents I'm not fine with the fact such a simple question of "Why is my bill more than the amount on my receipt," taking 55 min to resolve. I've always paid my bill in full before the due date but this 6 year customer is done with Lane Bryant. To far to travel and to much aggravation. Plenty of other stores to take my money without the hassle.

I stopped shopping with Lane Bryant and have moved onto Torrid instead. I think that the clothes are more styled for a business outing or a formal event instead of everyday wear. Don't get me wrong they have plenty of clothes on there that could be considered "everyday wear", but I feel older while wearing those. I like that torrid makes me feel younger and more stylish and is a tiny bit cheaper.

I do absolutely believe that Lane Bryant is worth the money if you are looking for a dress or a work outfit.

The store claims that they will provide a price match but they will not! In my past experiences Black Friday was always the best deals even though there is a Cyber Monday. However, this year was different. On Black Friday the online deal was 30% off and on Cyber Monday it was 50% off. I purchased items on Friday and once i saw how discounted Monday was i wrote to customer service requesting a Price Match. They refused to price match me. So i will be Returning all the items i bought from Black Friday and never shopping there again.

This company is a scam, dishonest, and a complete joke! I've had a card with them for years. I had a $300 limit and without any warning they lowered it to $100 limit. They had no answer why and considering I paid my balance on time each month I couldn't believe this. The woman on the phone was VERY rude when I tried to find out what had happened. I recently read up on the company and found that this happens quite often. I'll never shop here again. Pathetic and disgraceful!

They dont care about their employees especially the part time ones which most are and that they only care about getting the smucks as they call it to get credit cards, management makes temps do their jobs of finding somebody to cover for them if they get sick or in hospital to cover for them and only work temps a max of 12 hrs a week. Thats why customer service sucks overall My Daughter works there trying to get work at anywhere

I like the clothes that I buy here, but was very dissatisfied when I returned an online order to the store for a DIFFERENT SIZE, not a REFUND but for a smaller size and I was told I could not do that nor could I get a refund … I had the receipt and I had only had the merchandise TWO WEEKS! Lane Bryant you lost a good customer!

I ordered in- store for something to be delivered at home as they did not have the size in store. Received notification that it was delivered, but it was not. Called and was given a reference # and told that nothing could be done for five business days. Called back on fifth business day and was told I could pay for the item out of pocket.and they would process a refund for the first order. I asked why they could not just not reorder with the credit. Was given the runaround for 1/2 hiur. Issue still not resolved. I am out $60 for an item that never arrived and will not be sent to me. This "process" is ridiculous!

Donna was great! My mom and I were there to try on bras and she helped us for over an hour to get just the right thing. Donna get 5 stars! However, they had signs all over the store BOGO for $10. I loaded up on some really cute tops and when I got to the register they only took $10 off each top. Needless to say I left with no tops.

I placed an online order, and the money was held on my bank account, but the order was canceled. I phoned Lane Bryant this morning, and the customer service rep was very helpful and re-placed the order. However, and additional hold was placed on my account and, they once again canceled my order. When I phoned back to find out the problem, she blamed my bank information (which matched their billing and shipping information). When we reviewed that, she tried to tell me that she can't release the 2 holds on my account but was willing to have me place another order.

I will be filing a complaint with the Attorney General's Office and Better Business Bureau and placing a fraud alert on my bank. I will also never again order from Lane Bryant.