I rated it a 3 because my birthday coupon states balance must equal $20.01. It was 27. Something before tax shipping free etc than I was told these same 3 items were totaling $37 something and I had to buy more items to use my bday coupon. I just had 3 orders 2 bigger orders. I prefer not getting the birthday coupon you have to spend 50 or more even though coupon states $20.01. A waste of my time...

Over 3 of my bras have broken with the wire popping out stabbing me. These are new less than 3 washes. New bras wire poking me under the arm. Uncomfortable.

I ordered items for christmas and the lady said that they would price match their goof up that never happened and that was on orders placed on december the 10th and the 11th
So now here we are in january and the same damn thing is happening again only this time when I placed my order it said free shipping or I would never have ordered it
So buyer beware when ordering from lane bryant they'll say that they don't charge you shipping and then oh you have shipping charges of 895 I'm done with online ordering which means I will be naked the rest of my life

I went to the Lane Bryant store in Queenbury NY, asked the sales lady for guidance in purchasing jeans that don't stretch out of shape. She steered me to the mid-rise jeans saying they held their shape, etc. Well... after trying on, purchasing, (they had to order size 22 petite and send them to me) washing and altering the hem, I put them on and within less than 2 hours they were stretched out at least 1 size larger! I had to keep hiking them up so they wouldn't fall down. Why on earth are they making these jeans? They are supposed to be skinny jeans and there is at least 4-5 inches of room in the legs, seat and hips, nothing like the pictures on the website. Of course, they say you can't return after washing or altering, etc. I bought 2 pairs so wasted over $100. Don't rely on the photos, they are very misleading. Not happy at all.

I HAVE BOUGHT CHEAP BRAS FOR YEARS- LADIES SPEND A LITTLE MORE BECAUSE YOUR LADIES TRULY DESERVE THIS HEAVEN. NOW ALL ABOUT SALES ASSOCIATE MARILEE. CAN WE GO TO LUNCH NEXT TIME. LOL... YOU ROCKED EVERY SECOND OF THIS SHOPPING SPREE FOR ME. PATIENT, KIND, NEW YOUR BUSINESS. GIRL, YOU GOING IN TO BUY THAT BRA THAT DAY AND YOU ENDING UP WITH A JOB SELLING THEM. YOU GO GIRL! YOU TRULY MADE IT FUN FOR A GIRL THAT HATES TO SHOP USUSALLY. SERIOUSLY APPRECIATED YOU AND LANE BRYANTS BRAS FEEL FABULOUS AND PANTIES TOO. GETTING MARILEE'S LETTER IN THE MAIL- STUFF LIKE THIS JUST DOESNT HAPPEN ANYMORE.

I dont shop LB often, only cus I cant afford to. But anything I have ever purchased always gets compliments. As others have stated, free shipping to a local store is awesome. I live in an apartment complex and don't feel safe having packages on my doorstep.
The only thing I could nit pick at, is some clothing isnt consistent. I purchased a black and gold chevron maxi skirt to die for! Loved it so much I went to my local store to get another color. The one from my local store was made of a different fabric, and while not ugly, just wasn't as nice as my online skirt.

I was going on a trip to the US for 12 days and ordered a bunch of items around 2 weeks before arriving. A few of the items shipped and arrived before me, but the others showed as processing. I called and was told the items were picked by the warehouse and were waiting for a carrier and would update shortly. A few days later they hadn't updated and I called again - same message. On the 11th day of my trip I called to cancel and was told the issue would be escalated and someone would get back to me. I am now back home and keep calling/live chatting and every time I am told the order is still processing and hasn't been cancelled and they will escalate the issue and someone will get back to me. No one ever does.

Hi! We went out to eat before we went to shop, then we went to Lane Bryant
Found a few great things I was going to buy, around 260$ and wasn't finished,
When all of a sudden the food kicked in something didn't agree... I beg the Lady to please use the rest room it was a emergency, she responded no we don't have public bathroom, I said I know, this one time please again no, so I put all the clothes down, you lost out on about 400$ it was at WaterFord Ct. At 4 pm I wasn't someone he just walked in to use the rest room I was there for over 45 min. Shopping, shame on them. They lost a very good customer for good...

I made sure that when i placed an order it would be shipped and received by april 10. It us an easter gift and if not received it is useless to me. Well guess what, it's still pending. Yesterday i was assured it was preparing to ship. Guess what still pending. We have bought from vendors shipping in 24 hours. This is not the first problem I have had with lane bryant or catherines. They feel you ade getting a deal with free shipping. I don't care about free shipping, i want my order. We are all impacted by the coronavirus. However this is a business. You provide a service and if you can't deliver then don't offer it. I have been a customer a long time but with the aggravation it will be the last order i lkace. There are too many companies with good service to be bithered with this again.

Today around 7:00 PM, I visited the Lane Bryant in the Arlington Highlands, TX shopping center. Since they were in the middle of a clearance sale, the store was quite busy. I selected half a dozen items and headed toward the dressing room area. An LB associate greeted me, introduced herself as April and led me to a dressing room.

I decided to buy a jumpsuit and three blouses. When I arrived at the checkout, there were two associates manning the register. Each one had a customer. When one of them was free, I approached her. She said she was going to restock and left me standing there without even an apology. The other associate continued with her existing customer. Just as I was getting irritated at being left high-and-dry by the associate, April came forward from the front of the store and offered to check me out. She was pleasant, interested in my choices and extremely professional. This particular store is not known to have pleasant staff. April was a clear exception. She restored my good mood with her graciousness. She deserves a promotion!

I was behind in my payments with Lanybryant. I was told if I would pay so much then I would be on time. I did what I was told, they said if I got a late fee they would help with that. I called and they would not help and said that is how it was. I ask for help and they said they have done with all they was going to do. I told them that I was gong to do this. I will not ever buy anything there with cash or card. I don't like being lied to. Thank you Sharon Wortman

Bought some bras and they talked me into a credit card. Paid the bill in full on time. They returned my check to the bank on the 16th because I supposedly put a stop payment on it on the 22nd (WTF!) which I didn't do. Customer service sometimes denies getting a payment at all. Wells Fargo wouldn't help at all when they erroneously placed the stop payment. LB supposedly cleared it all up but are still sending me bills for late fees. Wells Fargo can't provide any documentation that I requested the stop payment.