I used to love Lane Bryant bras. They were really out of my price range, but my mom would give me a $50 gift card on my birthday every year, and I would wait for a BOGO sale and buy 2. I would do that every 2 years and wear those 2 bras exclusively. Yes, they would last that long!
Last year, I went to work for Lane Bryant as a 2nd job which I really loved. I loved helping other fat people find clothes and bras that really fit, and really showed off their fantastic curves! And, well, WHAT A DISCOUNT! For the first time in my life, I had more than 2 really great bras at one time...or so I thought. During my 6 months at LB, I got a total of 12 bras. Keep in mind, this was 1 year ago. Out of those 12, I now have 4 I can wear (and one of those is coming apart at the cup). 4...out of 12. Of the 8 other bras, 5 of them have had the underwire come out and gouge me in the armpit, 2 of them have had the hooks break off (way not too small!), and the last had the straps literally come apart from the cup. I mean, I took them out the lingere wash bag (where they were washed on the gentle cycle) and went to hang them to dry and the straps were dangling, separated from the cups! Their quality has gone so far downhill, it's insane. By the way, I got 4 Totally Smooth, 1 7-way Convertible Strapless bra, and 7 Comfort Bliss. What I have left is the strapless (which I haven't worn yet), 3 Totally Smooth, and 1 Comfort Bliss.
I don't even know what to say at this point to convey my disappointment at this drastic drop in quality over a 2 year period. I purchased the size bra that they fitted me for at the store, which is the same size bra I've worn for absolute years! It's not like I'm size conscious to the point I would deliberately buy a size smaller. I don't care if it's a 1x, 3x, or 6x if it fits comfortably as it should. And with their return policy, which is very strict, once the tags come off it can't be returned. Period. End of discussion. Not going to happen. Even if it's defective or damaged. The ONLY one they took back and exchanged was the one where the straps completely came loose in the wash. Even then, WHILE I WORKED THERE, and they KNEW me, they looked at me like I was a big fat liar and just wanted another COMPLETELY IDENTICAL BRA. It was ridiculous. I would suggest looking at a different brand until they take responsibility for the drop in quality, and do something about it. Especially for the price you pay.

I've been shopping at Lane Bryant for years. I really don't like paying too much for clothes but I like that a lot of their clothes are quality, especially the Livi Activewear line. LB, as most stores these days, run a lot of sales and special earning periods where you can get so many $$ in Lane Rewards. So, if you spend $50, you will earn a $25 coupon to use in the future, that the next time you spend $50 (during the redemption period), you get $25 off. So recently, I did this, and earned $75 in rewards. I went back and purchased $150 worth of clothes and paid $75 for them. A couple of the shirts didn't workout, so I took them back and asked the manager, if I exchange them for something else in-store that day, then could I get a credit or get my rewards back. He told me, yes - as long as I wasn't returning the clothes for a refund, then I would get my rewards back. When I went to checkout, the manager changed his tune, and when I asked about the credit, or asked him would the $25 go back on my credit card account or whatever, he said that I actually couldn't get my rewards back because the coupon had expired. So, instead of stand there and argue with him, I told him I would just contact LB Corporate/customer service. I did so, and they told me that anytime a customer returns an item, they forfeit their rewards. Now, not only is this an extremely stupid rule, but they missed the point in that I did not get a refund. I merely exchanged them, and I actually spent more that day because I bought a couple other items too that day. LB didn't lose a penny. But I, as the customer, lost out on at least $25, which I was even more pissed about because I intentionally spent $$ during the earning period so I could get more for the redemption period. Smh. I emailed them back but they have yet to correct the error. And I know $25 isn't a lot, but it's the principle of the matter. First of all, the manager lied to me. Whether his first statement to me was in alignment with LB policy or not, he should've honored what he originally told me. In his own words, it was his mistake and he could've honored it if the coupons were still active. But $25 is $25 is $25. He could've given me a gift card or a store credit, but he refused. Secondly, I have made returns in the past and gotten rewards back, so whether the workers are doing it wrong or not, I've never had this issue before. And the store manager that day said he's been there for 9 years, so for him to make such a rookie mistake - I don't feel it was a mistake at all. I feel like, whether he was lying on the front end or the back end, he purposely did what he did. Thirdly, again, this is a stupid policy. Why would you make your customers forfeit monies that they earned to buy your product when you - the company - didn't even lose any money? That makes zero sense. Anyhow, needless to say, there's always Torrid and other plus-size stores that I can shop at that are quality and have good deals too. I've always like LB but if they don't make this right for me as a customer, I'm d-o-n-e.

I had the worst experience with the customer service from Lane Bryant. I would like to explain this is not a reflection of the employees from my local store, they have always been great.
I purchased a dress online that was to be worn as a bridesmaid dress. The dress did indicate there was a low inventory, however it was listed as in stock online. My order was canceled. First of all, the notification was handled poorly. I ordered a few items and received notification that one of my items was shipping. At the very bottom of that email, it indicated the shipping for my dress was canceled, no reason listed.
Obviously I proceeded to contact Lane Bryant customer service to find out why. The associate I spoke with could really only tell me it was out of stock. She was not rude or anything, but I was looking for more answers. So I spoke with a Manager. This manager waa polite. I fully admit I was very frustrated and upset, now knowing the dress I was supposed to wear for my sister's wedding was not available. I inquired why items were available for purchase if they were not available. The manager informed it does not always update right away, so by the time my order went through, they could have all been sold out. I was still upset, but can sort of understand this. The manager said it's not real-time and could take sometimes hours to update. She was polite and offered to check to see if it would be in stock before the wedding and would call me back.
After our conversation, I proceeded to look online to see if there was any explanation of low inventory. I was looking for anything to explain that when you purchase and item, even though it is available for purchase and showing in-stock, it may not actually be available and in-stock. I completely searched their website and was not able to locate anything. While I was online, I looked up the dress again, and it was still available for purchase. Now I was very confused. I purchased this dress on Saturday (6/9/18), I just received notification on Tuesday morning (6/12/18) that it was canceled because it was out of stock. However, Tuesday afternoon (6/12/18) the dress is still available. If the dress has been unavailable since the order was placed on 6/9/18, why is it still listed for purchase on 6/12/18? I understand not everything is in real-time, but it is three days later.

I decided to call back to see why this dress was still available for purchase, 3 days later, when I was just informed that it is out of stock. I spoke with a retail sales manager, Thomas. I explained by situation, and was provided the same explanation as before. I mentioned that it was purchased 3 days ago, was still available to be sold online, and pressed for further explanation. He was immediately defensive and became rude and condescending. Now I was already frustrated and will not accept being spoken to in that manner, so I became defensive. Every response from Thomas was done with a rude tone. There were several occurrences where he would contradict himself. For example he said they will hold the order for a little while to see if it will come in stock. Then he told me my order was canceled. When I asked for clarification his response would always open with "I already explained this to you", with a severely negative tone. When I would inquire about how they were listing items to be sold when they have known for 3 days they were out of stock, he wouldn't even respond. He would eventually say "I already explained this to you, we are going around in circles. What do want?". I would respond with, "how does your company think it is okay to sell items, they know are not in stock?. He would be silent, ignore my comment and say "We are just going in circles, what can I help you with?".
I asked him why it would still be listed for sale 3 days later. He stated the inventory changes and they could have received more. I asked if more dresses were received on stock, why did I not get the dress, why was mine instead canceled. Thomas had no real explanation. I asked if there was any way I could be notified if the dress came in stock again, and was greeted with a rude "No". I was informed I could attempt to repurchase the dress (and most likely go through the entire process again). As we all know, orders are handled in the order received. So now I stead of being at the top of a waiting list, I am now at the bottom. Also, I had a deal last time, and am having to spend $30 more for the same dress. Which I was rudely told, there was nothing Thomas could do.

After being treated so terrible, I finally thanked him and disconnected the call. I know it is only a dress, and normally I wouldn't care. However I have a last minute wedding ceremony, and purchased this dress for a bridesmaid dress. So now I have a wedding in 2 weeks and do not have a dress. I just cannot believe it is okay for a company to sell items that they do not have in stock. If you know that "low inventory" means it may not be in stock, that should be well documented on the website. Instead, when an item is listed as "low inventory", the website advertises "almost sold out, so make it yours now". That could not be further from the truth.