Developed in part with a grant from
the National Science Foundation
Review of reviews

Is this your business?
3 reviews
Tel: 1-800-526-2663

3 Reviews From Our Community

All Reviews

1 review
0 helpful votes
Lancome did not shipped what i ordered
The item I ordered not in stock, they still let me place order and charged to my card
Very regret to do business with them
1 review
4 helpful votes
Horrible experience with Lancome Paris Canada.

First, They put US costumer service number (*******663) for Canadian customers and they give you Canadian customer numbers *******277) when you call them.

Second, the Canadian customer number is going to some sort of call relay agent plays automatic voice response with only French (of course, I only understand number & some greetings in French) and if you are patient enough you will get to speak to an agent and ask customers which product we are calling for. And then they will send you to the real Lancome Canadian customer service.

Third, I got to speak to the agent after 10 mins of waiting and saying that they cannot offered the promotion product because it is out of stock which I ordered 7days ago and it is listed in my order purchase receipt. Wondering if you don't have the promotion product why they even promote it in their website (they still have the promotion in their website to lure customers) even if they don't have one left to offer.

Finally, It was not acceptable to me so I insisted on return the product and they told me that I needed to pay my own shipping fee and they can only offer 10% discount for the next purchase for compensation. Yeah, I am going to buy another product with Lancome. If it wasn't my Mom asked me to buy one, I wouldn't even try to buy this stuff.
1 review
3 helpful votes
The service is the ''pits''.
The site kept saying that it could not complete my transaction when it was really passing my card so I ended up with 3 identical orders that Lancôme said it could not cancel.
I had to wait for the orders, return them and wait to have my card credited.

Their customer service opens at 9:00 AM and it took over an hour to speak to someone who kept leaving me on hold and could finally do nothing.

Customer service is non-existent.
Personnel is impolite, disinterested and slow.
If you want to buy lancôme - go to store - forget online

Customer Questions & Answers

Questions? Get answers from the staff and other customers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Did You Find This Page Useful?

Sites You Might Also Like

Business owners: What’s your side of the story?

Register now for free – get notified of new reviews, respond to consumer feedback, add new photos to your page and much more.

Manage your business
Have a question about
Post Review