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Louise H.

Contributor Level

Total Points
263

2 Reviews by Louise

  • JustFashionNow

2/1/21
Verified site experience
  • Lancome.ca

3/10/14

The service is the ''pits''.
The site kept saying that it could not complete my transaction when it was really passing my card so I ended up with 3 identical orders that Lancôme said it could not cancel.
I had to wait for the orders, return them and wait to have my card credited.

Their customer service opens at 9:00 AM and it took over an hour to speak to someone who kept leaving me on hold and could finally do nothing.

Customer service is non-existent.
Personnel is impolite, disinterested and slow.
If you want to buy lancôme - go to store - forget online

Louise Has Earned 3 Votes

Louise H.'s review of Lancome.ca earned 3 Very Helpful votes

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