janet s.

I placed my 1st order with lancome.ca. Site offered a 15% discount on 1st order. I never received it. Also offered a free gift with order. Never received that either. I emailed lancome 3 times, no reply. I telephoned and was told as soon as my order was shipped to reply to their email and it would be applied and the free gift sent. Neither happened. I spoke to a rep yesterday who was rude, bad temper and couldnt care less that I have used lancome for 30 years. I will NOT buy on line from them again and have already returned 3 skin care products to the store I bought them from, $300 refund. I will buy from a company that actually cares about their products and clients.