From the business
Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Lamps Plus Reviews Summary
Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Prompt delivery, great price, easy to assemble! Exactly what I expected, lamp even arrived earlier than I thought it would. Packaged well, easy-to-follow instructions.
Love a sale! It had me at hello, and the holidays are coming
Shipment promptly received and arrived in excellent condition.
Browsing filters are a fantastic help while shopping. Once purchased, my order was immediately expedited and I had my new ceiling fixture within a week. The packing was impeccable so as to insure my fixture arrived in perfect condition.
Thank you for saying so, glad they were helpful in finding what you wanted.
I REALLY LIKE THE LIGHT AND IT WAS AT A GOOD PRICE. NEXT TIME I NEED A LIGHT I WILL BUY IT FROM YOU. THANKS
Good selection. Lamp pretty, but only came with one light bulb?
Thanks for the feedback!
I have placed two orders with Lamps Plus and so far so good. I also chatted with a customer service rep. Who was so responsive.
Thank you for posting your thoughts and comments, we love getting the feedback.
The lady that helped me on the phone was extremely helpful. Now just waiting on the back ordered item
Hi - thank you for the feedback. Please let us know if you have any additional questions about your order.
Easy process, delivered as promised, excellent quality
Sometimes... there are too many choices. And I could not break them down into similar groups as easily as I would have liked.
Hi - you can use the menu filters to break down the choices you see. Most people find the style or finish-color filters useful in narrowing down their choices. If you need help selecting a design just reach out to our customer service team and they can assist you. Thank you for the comments.
Great variety, wonderful customer satisfaction! I go to them first when looking for lighting ideas.
We appreciate the comments and rating, thank you.
Very easy to find what we wanted and the price was exceptional
The shades were nice but damaged on arrival. The box was pushed in and the shades were both dented. I reshaped them but the damage is visible on both. It's ok because the lamps are old. I just with you cared about your product enough to package it better.
Hi - we apologize for your shades arriving damaged. We do securely pack our designs for shipping, but sometimes damage from the carrier does occur. If you contact us we will get replacements out to you ASAP. Thank you for the comments and feedback.
The products came very quickly and the purchase was easy online
Package received in Good condition. Products packed close/clumped together between two layers of plastic insolation … should have been packaged separately. One globe shattered, other scratched but usable (I hope). The Globes were next to each other and obviously touching. Fairy Light and Water Can appear OK. Service from Sterno Home was horrible... no phone response; had to make multiple e-mail requests before I got any response.
We ordered two lamps and very very happy with the quality and the aesthetics of the lamps. We were also pleased that Lamps Plus offered to send the correct light bulbs without us requesting them. BUT, the packaging was terrible. It was packaged in a weird Styrofoam that literally disintegrated when touched and fell apart as we tried to throw it out leave thousands of tiny bits outside just before a rainfall. Needless to say this is not very environmentally friendly when we have a serious plastic problem in our oceans and our landscapes generally drain to the ocean. Love the products, disappointing packaging.
Hi - we apologize for the issues you had with the packaging. All the packing material can be recycled, so we encourage you to do that. We do use biodegradable packing peanuts for some designs, but others, including those that come from sone of our vendors, may still use other material. That said, we are always looking for ways to improve our packaging and make it better, so we value your input and are listening to your feedback. Thanks again for the comments.
The labs came properly however they were not taken out of the box yet because they are for a new house which is not yet built once the house is built I will take the lamps out of the box and inform you if there's any issues Laurie was fine thank you very much
Hi Jonathan - we realize you are not ready to install your lamps yet, but you should open the boxes and inspect them to make sure they arrived undamaged. If there is anything wrong, our customer service team can assist you and help you out. Congratulations on your new house, and do let us know if you need anything else from us!
Ordered 2 of same pendant lights. One light delivered early and 2nd I had to call. Neither arrived when specified.
Hi - we do apologize for the delay in shipping and for the conversation you had with our customer service team. If you still have questions or need help with your order, please reach out to us and we can assist you, or you can send an email to Community@LampsPlus.com and we will make sure it gets answered. Thank you for the comments.
Helpful online chat. Was able to communicate regarding my needs and color etc.
Thank you for being a repeat customer, we value your business.
It was great!
Had the best product description and pricing was competitive.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the feedback, please let us know if you need any further assistance with your order.