Lamps Plus has a rating of 4.7 stars from 1,171 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lamps Plus most frequently mention customer service, good quality and great selection. Lamps Plus ranks 1st among Lighting sites.
Unfortunately we had to return the two lamps that we purchased. The lamps were exactly as described but the design didn't quite fit with design of our dock. The return was done in the most expedient manner. The "return agent" was most professional. The entire experience was perfect. A pleasure to deal with this company.
I ordered two lamps but only one came. The woman I talked to about this situation was very apologetic and reordered my second lamp. It came very quickly.
We are sorry to hear about the missing lamp, but are glad that our team was able to assist in quickly sending out that replacement!
It was easy to add the coupon that I received in the mail. It took care of about 1/2 the taxes applied to my purchase. I was disappointed in the amount of time it will take for the lamps to arrive. There was no option for a speedier delivery.
We've bought three different light fixtures during the past 6 months. We've loved all three. They were packed very well and survived shipping in great shape.
We're so happy to see you're pleased with your fixtures! Thank you so much for the feedback.
I have purchased 3 lamps and several light fixtures from lamp plus in the past few years. I have been very happy with my purchases. Very good quality. Fast shipping.
We are happy that you had an easy time navigating the site, we appreciate your feedback.
Have been purchasing from lamps plus for over 10 years, never disappointed, you can count on quick delivery, well packaged and well described.
We appreciate your business and hope you visit our site again!
Web site is very easy navigate. One thing contine to improve "show more like this" feature
I do love the look of my new lights. Unfortunately one of them was scratched when it arrived. The representative offered me $25 to keep the light and because I was on a time crunch I accepted the offer.
Thank you for sharing your experience, and we are sorry to hear about the scratch.
I have been shopping with Lamps Plus for a few years and have always been very happy with the quality & prices as well as the service I have received! Returns & exchanges have been pretty easy for the most part.
Thank you for being a returning customer of ours, we appreciate the visit and the feedback!
Ordering was not a problem. However, the product we received was not like the one pictured. The leaves are at angles that are not attractive at all. I have tried to communicate with Lamps plus, but have not been able to get a response.
I've never been disappointed when ordering from you. The lamps are just as expected. Arrived perfectly packed. The glass is beautiful and the wood trim accents, nice.
Thank you so much for the feedback! We're overjoyed to hear you've had such a positive experience with us.
The lamps were exactly as shown and were of the quality we wanted. I would order again from them.
The lamps were well packed so nothing was damaged.
Thanks for the feedback! We're glad to hear you're happy with the lamps.
I ordered a Tiffany torchiere first, and liked it so much I ordered two Tiffany lamps for the nightstands in my guest bedroom. They were not difficult to assemble, but as other reviewers have mentioned, the bits of styrofoam get everywhere!
Thanks for the repeat business! We've actually been exploring other packing options other than styrofoam.
Lamps Plus provided all the essential information I needed to confidently purchase a replacement Minka Aire Concept II low-profile ceiling fan and light. Given the subtle yet significant model variations of the Concept II, not all sellers clearly convey these details. However, I trusted Lamps Plus to provide the precise specifications necessary for selecting the correct model. As always, I was impressed with their seamless online shopping experience, wide selection, competitive pricing, and fast, reliable shipping.
Thank you so much for the feedback! We're really glad to hear our sit was easy to use and that you're happy with your purchase.
Upon installation of a new fan, my electrician notified me that the fan motor did not work. I notified Lamps Plus and they promptly sent me a new fan, which was then successfully installed.
We are so glad to see you be a returning customer, we value your feedback.
It took almost 2 months to get my floor lamp and then when I put it together it leaned. I put the provided spacers under it but it's not the floor that's crooked but the lamp poles. I am keeping it as it's very heavy and too much hassle t9 return
Thank you for sharing your experience with us and providing your feedback. We apoloigze for the delay you encounter with your order and the condition it arrived in. It's important to us that we delivery quality items and it's disappointing to hear we might have missed the mark. We'd like the opportunity to review this further and provide assistance. Our team will contact you directly.
Very easy to order. Lamps arrived on time and they are of a very nice quality.
The lamps I ordered arrived very quickly and were extremely well packed. They srrived in perfect condition. Easy to assemble and look great in my guest bedroom.
Thank you, we appreciate hearing that, great to hear that you found lamps you love with us.
Chat was very helpful in making my decision. They researched the dimensions and ensured that the light kit would fit my fans. It was perfect.
Great to see that you found what you were looking for! Thanks for the feedback.
Lots to choose from. Easy to order. They were gifts and the recipients loved them. I think
I'll order one for myself.
Thank you for the great feedback, we hope you enjoy your purchase.
The headboard was well made, but it was impossible to install with the instructions given; in addition, the hardware was insufficient to install the headboard on a Hollywood bed frame. It took creativity and additional hardware to install it.
Hello Julie, thank you so much for providing feedback about your purchase!
I recently did a half bath update. I had no difficulty finding the right vanity, toilet, faucet, light fixture and accessories. However, finding the right mirror to place over the vanity wasn't quite as easy...until I went to LampsPlus.com! There were several great options and I am happy with the one I chose! The mirror is modern with a design feature that adds class to the space. The mirror was packed very well, arrived in perfect condition and in a timely manner. I have had many compliments on my bathroom update, particularly on the mirror. I will definitely go to Lampsplus.com for future purchases mirrors plus more!
Hi, thank you for the reply, wonderful to hear from you and get your feedback.
Answer: Hi Diane - if you need help with a refund or with any order, please contact our customer service team. You can reach them by phone or Live Chat, and they will be happy to investigate your order and help you out.
Answer: They do, but only in select areas. So you should call them to see where they offer it.
Thank you so much for sharing your experience with our team! We're happy to hear they were able to assist with your return with ease.