Lamps Plus

Great selection of lights. Easy check out and great service when a glass arrived broken.

Quick an easy. Lot's of options. Will be back to purchase additional lighting for our new home.

I bought a 56" Possini Vengeance #8482; LED Chrome Ceiling Fan and Handy Ceiling Fan Installation. The delivery was fine. The installation never happened. On November 1st.the professional left me waiting for hours. When I called they said they could not find out why the professional wasnt in my house. They reschedule for November 2nd. The professional did not showed up again. No follow up, no notices, nothing! When I called (several times) they did not know what to say and offer to reschedule again. I cancel the professional installation and requested the money back for the installation ($150). They asked for 5-7 business day. When I called again on 11/13 they told me that they never processed the refund (could not explain why either). The person on the phone processed my refund and asked me for 5-7 business day. Today 8 days later still no refund. No calls, no follow up, no feedback, no one answers the emails. Completely disrespect

The Possini Euro Milbury was an absolutely terrible light fixture, when I opened it up, I already knew it was gonna be a hard setup. There are no well written instructions, and the light pedant does not sit correctly, it leans. Lamps Plus does not give even a small instruction booklet, it is just a wrinkled piece of paper with faded ink. It took forever to put together and finally when it was put together it wasn't done correctly due to the cheap metal pieces they gave us. I would not recommend this to anyone at all.
It is a very terrible experience to put this together and overall is just frusturating.

No complaints. Everything was easy and smooth. Thank you!

Found the style and size of lampshade I needed for a pair of small marble tablelamps that had belonged to my grandmother.

Very easy shopping experience. Saw it, liked it, bought it! It was at my door in a few days.

I am a long term repeat customer with Lamps Plus, have ordered thousands of dollars worth of lighting fixtures. I have been extremely happy until I had the unfortunate experience of having to deal with their customer service.
Fedex lost an expensive ceiling fan (approximately 3 months ago.) I quickly reached out to FedEx and they admitted fault, they recommended I reach out to Lampsplus for a refund.
Lampsplus disregarded the claim number FedEx had provided me and insisted they perform a personal "tracer" investigation. After almost 2 months they came back saying they would need additional time to process the claim and provide a refund. The customer service representatives were always hit or miss, some would be somewhat helpful and some were flat out rude. I would have to hound them to continue to move forward with the process of getting a replacement or refund. They would never proceed to the next step unless I called them.
When they were on the final step and about to process my refund they sent a final email stating they would not proceed with issuing a refund. After three (3) whole months that's your solution? After FedEx admitted fault on their end but you refused to take my claim number? I could have filed a claim with my bank immediately and the issue would have been resolved much quicker.
You lost a good customer Lamps Plus, I love your its but your poor excuse of customer service is your downfall. I will be seeking alternative vendors for my home lighting/decor from now on.

I love my light fixture. The photos showed exactly how it looks and it fits great in my kitchen. I would purchase again from Lamps Plus!

Liked product selection and found one that works good with other items in my home

We ordered 2 bullet lights that advertise being in stock and would arrive in 7 to 10 days. After 2 weeks I called. I was told that their delivery system was having problems due to covid (understandable) and my order was waiting to be shipped out and would be shipped out that day. When I went back to check on it days later, I was told that line was temporarily down. Not only were my lamps not being shipped out, they weren't even made yet. I asked for a supervisor, I asked several questions such as why was I lied to and when would production start back up and why wasn't I informed there was a problem? None of these were answered and no one would come to the phone except this poor girl who knew nothing. I will never deal with this company again! I gave it one star because it would not allow for zero

The product has always been good as well as the price. I will continue to use your company.

I wanted a very specific lamp to match my bedroom set. I was having issues locating what I wanted, I found it on Lamps Plus.
It arrived in perfect condition and looks great!

I needed new lamp shades because our moving company broke all of them

With ongoing demolition in my bathroom, these beautiful pendants have not yet been installed, but I expect complete satisfaction. I am excited to see them hanging!

Love chat support! All items were delivered on time and in good shape. I have been ordering from Lamps Plus since 2014, and they are getting even better now

Product is great looking. Too much foam packing, very difficult to remove
From box, hard also to dispose. Think pellets or bubble wrap would be
Better.

I ordered two beautifully designed lamps for our bedroom online. They were reasonably priced and are so much more attractive than the single lamp they replaced.

Prompt delivery, great price, easy to assemble! Exactly what I expected, lamp even arrived earlier than I thought it would. Packaged well, easy-to-follow instructions.

BECAUSE YOUR WEBSITE STATES ERROR AT CHECK OUT. I ATTEMPTED TO COMPLETE MY PURCHASE 5 TIMES. WHEN NOTHING WORKED I CALLED AND THEN RECEIVED A CASE NUMBER BY EMAIL.
I THEN CONTACTED MY FRAUD DEPARTMENT AND LEARNED THAT 7 CHARGES OF 350. WERE TRYING TO CLEAR MY ACCOUNT! THANK GOD I HAVE AN EXCELLENT TEAM OF BANK OFFICERS TO STOP SCAM COMPANIES LIKE YOU!
YOUR COMPANY SUCKS!
FURTHERMORE, UNFORTUNATELY FOR YOU, I AM AN EXECUTIVE WITH A HUGE CONTACT BASE WHICH NOW ALL ARE AWARE TO RUN FROM YOUR COMPANY AND NEVER LOOK BACK!
HAVE FUN IN BANKRUPTCY!