We’re in this together! Stay safe with our COVID-19 guide

View
×

Christopher P.

Texas, United States

Contributor Level

Total Points
84

About Me

Full time Beer connoisseur and Board Game player - Part time contractor and electrician

How I Can Help

Electrician, home renovations

Interests

Beer, nice lighting, board games

1 Review by Christopher

4.3K Views
12/29/20
Verified purchase

I am a long term repeat customer with Lamps Plus, have ordered thousands of dollars worth of lighting fixtures. I have been extremely happy until I had the unfortunate experience of having to deal with their customer service.
Fedex lost an expensive ceiling fan (approximately 3 months ago.) I quickly reached out to FedEx and they admitted fault, they recommended I reach out to Lampsplus for a refund.
Lampsplus disregarded the claim number FedEx had provided me and insisted they perform a personal "tracer" investigation. After almost 2 months they came back saying they would need additional time to process the claim and provide a refund. The customer service representatives were always hit or miss, some would be somewhat helpful and some were flat out rude. I would have to hound them to continue to move forward with the process of getting a replacement or refund. They would never proceed to the next step unless I called them.
When they were on the final step and about to process my refund they sent a final email stating they would not proceed with issuing a refund. After three (3) whole months that's your solution? After FedEx admitted fault on their end but you refused to take my claim number? I could have filed a claim with my bank immediately and the issue would have been resolved much quicker.
You lost a good customer Lamps Plus, I love your its but your poor excuse of customer service is your downfall. I will be seeking alternative vendors for my home lighting/decor from now on.

Tip for consumers:
Products are unique and decent quality. Really great finds. But if you ever have to deal with customer service you are out of luck. You will never get a refund. If the item is defective or broken you are also out of luck. Customer service is absolutely terrible.

Products used:
Lamps, ceiling fans, general lighting

Service
Value
Shipping
Returns
Quality

Christopher Has Earned 4 Votes

Christopher P.'s review of LampsPlus earned 4 Very Helpful votes

Christopher hasn’t received any thanks yous.

Christopher doesn’t have any fans yet.

Christopher isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

mitchellp56
7/1/21

I ordered a desk lamp from Lamps Plus. FedEx reported the lamp as delivered, but it was not at my...

johnb6559
4/3/21

I continue to receive bank account holds for a cancelled item. First, A hold for double the...