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Lamps PlusReviews 1,197

4.7

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From the business

Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.


lampsplus.com
Founded in 1976
Chatsworth, California, United States
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Lamps Plus Reviews Summary

Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
194
quality
1,054
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Virginia
1 review
0 helpful votes
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Home
October 25, 2021

Product arrived timely and it's exactly how it's pictured.

Date of experience: October 25, 2021
Washington
1 review
0 helpful votes
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Good Price for Great Quality
October 24, 2021

I haven't purchased lamp shades in quite awhile. I was completely gobsmacked by the prices and the lack of instore availability. I shopped online and found what I was looking for at Lamps Plus for a reasonable price. The shade arrived well-packed and was of impressive quality for the price. I am completely satisfied.

Date of experience: October 24, 2021
Virginia
2 reviews
0 helpful votes
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Beyond Expectations
October 24, 2021

Exceptional experience: our beautiful lamps and chairs were shipped the same day (Sunday, no less) we ordered them and received in perfect shape within five days. Will definitely order from LampsPlus again.

Date of experience: October 24, 2021
California
1 review
0 helpful votes
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Broken piece
October 24, 2021

I notified Lamps Plus that a piece was broken on delivery and have not heard from them yet.

Date of experience: October 24, 2021
John B. — Lamps Plus Rep
over a year old

Hi Gail - we will pass your comments on to our customer service team. Sorry for the delay, if you left your comments later in the day on Sunday it may take the team a moment to get to you, but they will respond and help you out. Thanks again for the comments.

New Jersey
1 review
0 helpful votes
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I love my Standing lamp and it fits im well with my decor however I need to no where do zi get the bulbs for the lamp I need four of them

Date of experience: October 24, 2021
New Mexico
1 review
0 helpful votes
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Outdoor lamp selection
October 24, 2021

Information on the website was complete and I was able to find suitable outdoor lamps that suit my needs.

Date of experience: October 24, 2021
North Carolina
1 review
0 helpful votes
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Good experience with lamps plus
October 24, 2021

We ordered 4 lamps. They were great- arrived when stated and as described

Date of experience: October 24, 2021
Virginia
1 review
0 helpful votes
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Beautiful
October 24, 2021

As always the piece is exactly what you were expecting and quick delivery, which is not something you can say about everywhere.

Date of experience: October 24, 2021
Florida
1 review
0 helpful votes
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It was just very confusing
October 23, 2021

It was just very confusing when I got notice that the item had been delivered on 15 OCT 2021, and here we are on 22 OCT 2021, so I finally called Lamp Plus who looked into where the item was. I received the item the very next day, yesterday, 23 OCT 2021, along with the identical item ordered recently, so it was nice to finally have what I desired and the lamps are stunning.

Date of experience: October 23, 2021
John B. — Lamps Plus Rep
over a year old

Hi - we apologize for the shipping mix up, but are glad to see that your order arrived safely. We appreciate the feedback and the comments, thank you.

California
2 reviews
0 helpful votes
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Track Heads
October 23, 2021

The track heads I ordered were open boxes, probably returns - this was not indicated when I ordered them - fortunately they seemed to be 'as new', and while I did not install or test them I assume they work as well as new.

Date of experience: October 23, 2021
John B. — Lamps Plus Rep
over a year old

Hi - we do have Open Box items for sale, so it's possible you may have ordered one and not known it. If you contact our customer service team they can investigate and tell you for sure. And should there be any issues with the track lights you can return them no problem. Thank you for the comments.

Texas
1 review
1 helpful vote
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Purchased 2 Lamp Tables
October 23, 2021

Order arrived quite quickly. One table was in excellent condition but the other one had been damaged in transit. One corner of the table top had been smashed and broken. I telephoned customer service and spoke with a very helpful lady who agreed to send me a replacement top forthwith. My communication with customer service was quite pleasant and helpful.

Date of experience: October 23, 2021
John B. — Lamps Plus Rep
over a year old

Hi - sorry for the one lamp arriving with some damage. We do pack our designs carefully for shipping, but damage does sometimes occur. We hope you enjoy your new lamps, and thanks so much for the feedback.

Connecticut
2 reviews
0 helpful votes
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Wrong choice turns out RITE!
October 23, 2021

I chose a lampshade for a very large custom lamp. It arrived, packaged correctly, thank you. Installing it on the lamp it was intended for, disappointment! It looked terrible. There was another lamp in the room whose shade looked like it needed replacing. I tried it on this lamp and was impressed with how it made the lamp look. End results, very happy with my selection and the quality of the shade.

Date of experience: October 23, 2021
California
1 review
0 helpful votes
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Lamps plus always has high quality products. As far as service goes, they are like a well oiled machine. Love shopping with them.

Date of experience: October 23, 2021
Florida
1 review
0 helpful votes
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BrassLamp
October 23, 2021

Reasonable delivery, fairly easy to assemble. And the lamp looks good.

Date of experience: October 23, 2021
Florida
1 review
0 helpful votes
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Nice light
October 23, 2021

Item arrived on time and was packaged well, however, there was a very small chip in the shade. I assume it's a manufacturing defect because I couldn't find the piece of glass in the box. I'm still trying to decide whether to return the item or see if just the shade can be replaced.

Date of experience: October 23, 2021
John B. — Lamps Plus Rep
over a year old

Hi -we apologize for the slight damage that your design has. If you need to make a return, please contact our customer service team and they can assist you. Thanks for the feedback and your comments.

Washington
1 review
0 helpful votes
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.
October 23, 2021

Had something that worked in the room we needed more light in.

Date of experience: October 23, 2021
Maryland
1 review
0 helpful votes
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The postal service delivered a lamp without a particular fastener. When I called LampsPlus, the customer service representative immediately and without question ordered the missing part.

Date of experience: October 23, 2021
Florida
1 review
0 helpful votes
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I've made purchases from LampsPlus in the past, and have always been satisfied. The only reason this purchase got 4 stars instead of 5 was because one lamp shade was slightly bent upon arrival. It looks fine when not lit, but the small imperfections can be seen when the lamp is on.

Date of experience: October 22, 2021
John B. — Lamps Plus Rep
over a year old

Hi - we apologize for that. If you would like us to send you a replacement, please contact our customer service team and they can investigate and help you out.

Georgia
1 review
0 helpful votes
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Chandelier shades
October 22, 2021

Very fast. Good service. Good product. Looks good.

Date of experience: October 22, 2021
Florida
2 reviews
3 helpful votes
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False advertisement. Unethical
November 21, 2021

I bought a fan and an extended rod. They send me the rod after a few days and then I get an email stating my fan MAY be available late January 2022. Clearly the company knew they didn't have it in stock when it was advertised as available. I sent them an email canceling the fan and they have the audacity to say that since I received my $30 rod that I'm obligated to pay for the $600 fan that they don't know when they can deliver it to me. Complete B. S.

Date of experience: October 22, 2021
Service D. — Lamps Plus Rep
over a year old

Hello - We are very sorry to hear that your order is experiencing delays and rest assured we are more than happy to assist you. Due to shipping container shortages and transit delays during this time, some of our vendors are experiencing longer than normal shipping delays and restocks. After reviewing your order we see that the fan was officially canceled off the order and any pending authorizations will reverse off the payment used within 3-5 business days. We have also gone ahead and issued you the return label to send the downrod back for a full refund on that item which has been emailed to you. We do apologize for the delay and any inconvenience. Should you have any further questions, please feel free to contact us any time, we are happy to assist.