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I spent 30-45 minutes on the phone ordering a table, chairs, and matching cushions. They assured me everything was in stock and I'd get it before a big party I was having in 2 months. 3-4 months later I received the table and 2 chairs. Come to find out, after spending $8000 plus the 4 chairs I ordered were not actually ordered. But they sent me their cushions! So now they tell me for the chairs I need to pay an additional $2500. I begrudgingly pay the money and they send the chairs. And they are the wrong Fing color. I've had nothing but incompetence and lies from this company.
I bought a fan and an extended rod. They send me the rod after a few days and then I get an email stating my fan MAY be available late January 2022. Clearly the company knew they didn't have it in stock when it was advertised as available. I sent them an email canceling the fan and they have the audacity to say that since I received my $30 rod that I'm obligated to pay for the $600 fan that they don't know when they can deliver it to me. Complete B. S.
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I recently bought a bed from Frontgate and to tell you the truth, I had the worst experience of...
Hello - We are very sorry to hear that your order is experiencing delays and rest assured we are more than happy to assist you. Due to shipping container shortages and transit delays during this time, some of our vendors are experiencing longer than normal shipping delays and restocks. After reviewing your order we see that the fan was officially canceled off the order and any pending authorizations will reverse off the payment used within 3-5 business days. We have also gone ahead and issued you the return label to send the downrod back for a full refund on that item which has been emailed to you. We do apologize for the delay and any inconvenience. Should you have any further questions, please feel free to contact us any time, we are happy to assist.