FrontgateReviews 126

Very dissatisfied that Frontgate does not allow you to order just 1 or 2 replacement cushions without making you order an entire piece of the collection that cost at least $1,119.20 to get 2 replacement cushions.

The mat looked beautiful on their website!
However, after less than a month, it starred shedding so much that I have to vacuum it every day and it's not as beautiful as it was when I received it!
Actually, at this point, I hate it and I regret buying it from Front Gate!
I would definitely not recommend buying this product from Front Gate!
Very disappointed!
I'm submitting a video so you can see how the mat looks after it's vacuumed!
You can only imagine how it looks when it's not!

I recently bought a bed from Frontgate and to tell you the truth, I had the worst experience of my life. First of all, it took them a long time to deliver the bed, finally when the bed arrived all they did was bring the bed inside and its package unwrap the package and leave everything in my bedroom. I called the company and asked them. Why were they not setting up the bed and taking the old one? They proceeded to tell me that that was part of the job. I could not believe it even rooms to go and all the other stores come into your house set up the bed take the old one and hold the garbage out. I am a 64-year-old woman who lives alone I had to come in that night after work to take the old part haul it outside and build a new bed. For an expensive company this is unacceptable. I know it's a beautiful magazine and I've always loved it but to tell you the truth this is the last time I ever buy anything from them. When I called them and asked to speak to a supervisor the guy said he was a supervisor, then I asked to speak to a manager. He said he was a manager, so I finally gave up and did the job myself. Unbelievable.

Ordered set of 6 amaryllis blooms - beautiful, high quality, was very pleased with the product I received. And I was pleasantly surprised when the boxes arrived BEFORE the projected arrival date - even at a busy time of the year (Thanksgiving week). Customer service was VERY helpful when I called to change my order from 1 box to 2.

I wrote to Frontgate to complain about my three wall mount hose brackets breaking.
Heard nothing back from them.
Now I buy a wall hose from Giraffe tools where they have great customer service.
Frontgate charges so much for their products
And they are inferior.

I ordered a bunch of items from Frontgate. When they ordered them, the website said all were available and ready to ship. That was the whole reason I ordered them, wanted them immediately. The next day I get an email saying everything was actually shipping in two weeks. I canceled my entire order. Received email confirmation everything was cancelled. Two weeks later, a couple of the items were shipped and I was charged $1,000. I called them and they explained they couldn't refund my credit card until they received the items back in their warehouse. I explained this was THEIR error and that was unacceptable. Then they screwed up for a week trying to get the items picked up. Still arguing with them to refund my credit card. Absolutely awful company who I will never order from again.

We purchased a storage bin for the pillows that are part of the outdoor furniture. The photo on the catalog shows the same pillows we purchased sitting in the bin, ready to be stored. They don't fit in the bin! After six years, the top of the webbing disintegrated. All of our throw pillows were destroyed. What was their response? "You have a one-year guarantee." Who buys outdoor furniture that disintegrates in six years? I had Molla furniture that lasted 30 years. We will NEVER again purchase anything from Frontgate. Nice catalog. So what? Horrible furniture and abhorrent customer service.

DON'T BUY FROM FRONTGATE!
Purchased some furniture on 5/15 that said it would ship in 3 weeks. Over 2 months later I haven't received my furniture. Frontgate keeps telling me that there are supply issues or it is at this warehouse but needs to be somewhere else…
Would've bought furniture elsewhere had I known it would take over 9 weeks for anything to arrive.

Unsubscribing from their spam requires entering an email address, but I can't see anyplace to enter the email address. On returns, by the time one pays the shipping both ways, one gets very little money back.

I have canceled this card 4 times, complete with confirmation #s and each time it has been reactivated without my permission and new unspecified charges added. Total rip off!

Terrible internal processes. My identity information was sent to someone else. No one was willing to do anything. If I want my correct order I now have to wait over a month. Worst customer service ever. All the ratings are correct. Frontgate will be forced out of business because of management policies.

After just a 2 seasons, noticed rusty water dripping from them. Contacted Frontgate, their only help was to further purchase more, useless color glue. Tried them again, same result. Contacted Frontgate, once again no help. My wife, weighs maybe 140, I 175, but seldom used them. For what they cost a total rip off, and very poorly made, no rust proof steel. See pictures

I purchased 2 sofas after moving into a new home and waited FOUR months for furniture. During that time the arrival date got pushed back FIVE times. While that was frustrating enough. Today I got a CANCELLATION email.

I have on 3 difference occasions order outside products showing a shipping date and then they come back with delays, 1,2,3 months or never get the product in.
I don't suggest you bother order from Frontgate.

Horrible customer service, used big coupon to cover shipping. Returned it and they charged me back the shipping both ways for a total of 124.00 for a 400.00 purchase. It was a cushion that weighed 3 lbs.
Been shopping with them for years, never again.

Placed an order for "instock" merchandise that would have shipped 12.02.2022. Still waiting, keep getting a "new" delivery date every 2 weeks. So much for concierge service, they don't follow up, no email, no calls
Customer service is a 0! Been a long time customer since 90's - NO MORE!
Cincinnati customer

ARE YOU F KIDDING ME EVERYTHING AT THIS STORE/WEBSITE IS SOOOOOOOO DAMN EXPENSIVE WHOM EVER OWNS THIS COMPANY NEED TO BE IN JAIL FOR SCAMMING PEOPLE!

5 years ago, due to front gate being a 3rd party vendor, promised to never order again. Broke my own promise. Ordered a framed wall map 10/10. Still don't have it. Tracking info was wrong, called customer service 4x, was told someone would be in touch, no call back, finally put in touch with the shipper. Was told it would be another week. Hopefully. I own a business. The company is set up to not give transparent answers or make their website user friendly so you don't have to call them. Buyers beware.

Ordered one item, received different item. Customer service was evasive and confusing. They refused to arrange pickup of the item being returned. I have to pay shipping to return it plus they wanted to charge me additional shipping to send the correct item. Promotions appear to be bait and switch. That's enough for me.