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Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Lamps Plus enjoys a strong reputation for its diverse product selection, high-quality fixtures, and reliable shipping, with many customers praising the seamless online shopping experience. Positive sentiments highlight the company's competitive pricing and responsive customer service, fostering long-term loyalty among buyers. However, some customers express concerns about assembly difficulties, service delays, and occasional issues with product quality, such as misaligned components. Overall, while the company excels in delivering value and customer satisfaction, addressing the noted inconsistencies in product quality and support could further enhance the customer experience.
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I have shopped with Lamps Plus in the past. Love the selection of lightning and decor.
Ordered multiple times and will continue. Speed of delivering customer service are excellent.
Found what I wanted very quickly. Good price. Good reviews. Interface for ordering very simple and clear.
Fun and easy! Experience was nice! Everything went great!
Thank you for being a returning customer of ours, we appreciate the visit and the feedback!
Large selection of fans to choose from. I liked having everything in one place.
Happy to get this lamp on Sale. Thanks.Good quality and Beautiful
Very pleased with lamps I ordered recently, as well as in the past.
Wide selection, excellent quality, & extremely well packaged. Timely deliveries.
The Lamps Plus website is very well organized and super easy to navigate. The selection is phenomenal. Customer service is excellent, delivery is prompt.
Site difficult to navigate site was difficult to navigate
We live on a marsh. This outdoor fan works very well. We're happy!
We were unable to remove items from our cart Had to switch to a different computer in order to buy the lamps we wanted.
We are very sorry to hear that you had computer issues when trying to place your order. We have not had any on-going site issues as you describe, so it could be an issue with your browser or internet connection. If you are using an old-browser version you might try updating it to see if that helps. Should you have any questions or if you would like any assistance placing an order in the future, please do not hesitate to call us at 1-800-782-1967.
Martha O, Sales, had lots of good ideas, very helpful. I keep calling her for any orders. Had some issues with various damage, Service folks pleasant to deal with, replacements received in no time. Refunds were also death with timely.
Great choices, great prices! Looks great in the guest bath
I ordered and paid for 2 pendant lights; however, I received only one light. I called Lamps Plus immediately as I wanted two, not one. I don't want to drag out the story, but I made many calls and emails to them as well as FedEx. I finally got the missing pendant 10 days later! The manufacturer had to resend it per their protocol.
I do love the pendant's though.
The lamp was perfect, quuick and easy checkout. It came in pieces but was easy to assemble with minimal effort.
Wonderful selection of quality lamps and prices are reasonable. Good user friendly website. Fast shipping!
Answer: Hi Diane - if you need help with a refund or with any order, please contact our customer service team. You can reach them by phone or Live Chat, and they will be happy to investigate your order and help you out.
Answer: They do, but only in select areas. So you should call them to see where they offer it.
Glad you had an easy time shopping our site!