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LaLa Mira

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Michigan
2 reviews
0 helpful votes
Follow Candice B.
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Lala Mira Website False Advertisement
April 5, 2023

Please be aware ladies! This company uses photos of other designers & place them on their website. The product that you receive will be a completely different dress. I ordered an Ivory dress that had nude sheer sides. The dress i received was white as snow with no nude sheer siding

Date of experience: April 5, 2023
vanessa s. LaLa Mira Rep
over a year old

Dear customer,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?

Thank you for your cooperation in advance. Hope to hear from you soon.

Florida
1 review
1 helpful vote
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The two dresses I ordered are way bigger than the picture and don't fit my daughter. They allow no returns for wrong sizing. Better to order from a place that allows you to get better costumer service with their business. They have a Bad business plan.

Date of experience: April 8, 2023
vanessa s. LaLa Mira Rep
over a year old

Dear customer,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?

Thank you for your cooperation in advance. Hope to hear from you soon.

Alabama
1 review
1 helpful vote
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I would give 0 stars! I ordered my wedding dress from lalamira when it finally arrived it looked nothing like the picture, the dress came with a ton of glitter on it and the sizing was even worse! I filed a complaint but the manufacturer, who you cannot physically speak with, emailed me back saying the dress was "adequate" and they would not refund my money. I even found out they "re-use" other website reviews for that dress. They told me to try and sell it, but who would buy this mess of a dress. They really don't care about customer satisfaction or quality for that matter. I was then told "my understanding would be appreciated". I'm extremely disappointed in the lack of accountability after spending all that money. Please do yourself a favor and DO NOT buy a thing from this company!

+3
Date of experience: April 11, 2023
Virginia
1 review
1 helpful vote
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Buyer Beware!
December 3, 2022

I would have given this 0 stars if I could! I ordered a flower girl dress for my granddaughter and when it arrived, I was shocked. The fit was not even close to what the measurements are for that size. It gaps open on the sides and shows so much skin. The lace is scratchy and cheap. The bottom is huge and the flowers on the belt are big and ugly. We wrote to the company immediately, including pictures and they sent a duplicate email to my daughter and then to me. They show that they have a 7 day return policy and we reached out in less than 3 days. They said to take it to a tailer! For what we paid, we could not believe that they would not refund the money. The dress is brand new with original tags. Money down the drain. Do not order from this company. The worst customer "service" i have ever seen. What a scam.

LaLa Mira attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 3, 2022
vanessa s. LaLa Mira Rep
over a year old

Update:

Hi,

We have sent email to your mailbox but got no response. Could you please reply to us so we can solve the problem for you as soon as possible?

Thank you for your understand and looking forward to your reply.
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Dear Elizabeth B,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.

Thank you for your cooperation in advance. Hope to hear from you soon.

Pakistan
1 review
0 helpful votes
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I recently ordered a birthday party dress for my daughter from lalamira, and must say, thoroughly impressed! The quality of the dress was exceptional, with meticulous attention to detail. The size guide was spot on, making online shopping a breeze. My daughter looked absolutely stunning in it and was over the moon. The customer service team was also incredibly helpful, addressing my queries promptly. Delivery was quicker than expected, which was a pleasant surprise. Highly recommend lalamira for their beautiful dresses and excellent service!

Date of experience: December 4, 2023
California
1 review
0 helpful votes
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Do not buy from them!
December 17, 2022

This idiots will send you something that you didn't even order and we you try to contact them about ur money they will refused to send you back your money! Dont wasted youre time and Money!

Thank you for your email.

There is nothing wrong with the dress itself. The difference is acceptable. It's unfair for us to take responsibility. Just keep the dress or you can send it to your friends or resell it locally. The return is really not possible.

Date of experience: December 17, 2022
vanessa s. LaLa Mira Rep
over a year old

Update:

Dear karla s,

If you could provide us your order number, we can look more into your order to see if we can further assist you. But we can't assist you further without any order details. Could you please provide the order number as soon as possible?

Looking forward to your reply.
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Replied on Dec 23rd:

Dear karla s,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.

Thank you for your cooperation in advance. Hope to hear from you soon.

New York
1 review
1 helpful vote
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If I could give 0 stars I would. This company sent me the complete wrong color dress than I ordered. I ordered Ivory (almost like a beige/cream color) and they sent me a full white wedding dress. They then proceeded to tell me the difference was "acceptable" and barely noticeable so I should just keep it and sell it to my friends OVER 18 EMAILS. That was before they offered me maybe 30% of my items value back in a refund. They are lazy and don't care to fix their problems. DO NOT BUY FROM THEM. Horrible service, I am very displeased. Lalamira, don't respond to this saying everything is fine because I accepted your solution. Frankly, you should've given 100% of my items value back. But what am I supposed to do? Take no money? Embarrassing you don't know how to run your own business.

Date of experience: December 22, 2022
vanessa s. LaLa Mira Rep
over a year old

Update:

Dear Jackie P,

We have been following up your case as soon as you contacted us. Sorry again for the inconvenience caused. If you have further problems, please feel free to let us know. We are always at your service ❤️

Have a nice day.
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Replied on Dec 23rd:

Dear Jackie P,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.

Thank you for your cooperation in advance. Hope to hear from you soon.

California
1 review
1 helpful vote
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Total scam
March 3, 2023

I ordered 2 brides maid dresses and one came 2 months later. The body suit was like a size 6 x and the skirt was for an adult size 10 … crazy the other wasn't even the color I chose. Not to mention they charged my card for 3 and I got 2. No way to ever return them. I sent soooo many emails with no response. And was charged 350$ for the 2 brides maid dresses that never came. I had to finally dispute my transaction with the bank. Buyer beware. There are so many more reputable sites out there. Don't let this destroy a happy memory.

Date of experience: March 3, 2023
vanessa s. LaLa Mira Rep
over a year old

Dear Gina H,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?

Thank you for your cooperation in advance. Hope to hear from you soon

Australia
1 review
0 helpful votes
Follow Katie E.
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I purchased a party dress for my granddaughter from LalaMira, and it was a fantastic choice. The dress was not only gorgeous but also very comfortable for her. The swift delivery and eco-conscious packaging were a pleasant surprise.

Date of experience: December 9, 2023
South Dakota
1 review
0 helpful votes
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Bought a flower girl dress from LalaMira for my little cousin. The quality exceeded my expectations, and the design was adorable and age-appropriate. Their customer service was prompt and helpful, making the whole experience delightful.

Date of experience: December 13, 2023
Philippines
3 reviews
13 helpful votes
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Highly recommended.
November 22, 2018

Thank you so much very pretty. Very well packaged. Fantastic customer service. Lovely dress as shown in picture. Highly recommended. I can't wait to wear the dress for my event! Will be ordering again soon.

Date of experience: November 20, 2018
1 review
15 helpful votes
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Dress was better than expected for the price. Tailored fit was perfect. Delivery was timely. Not sure why this site gets poor reviews unless people have unrealistic ideas for what you can purchase at this price point. I thought quality was excellent for under $200.00! Very happy with my dress and excited to find something so beautiful at this price. Can't see paying hundreds or thousands of dollars for something I will wear only a few hours of my life.

Date of experience: February 17, 2019
Michigan
1 review
3 helpful votes
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They do not let negative reviews on their site so I commented in the picture of the dress I ordered on Instagram. They deleted it. They want you to believe they are a great deal. With only positive feedback and "happy" customers. They did not allow for my return even with pictures I sent clearly showing the dress is NOTHING like the picture. Please do not waste your money. I ignored all the bad reviews because they still had over 3 stars which was a huge mistake. My bank is currently disputing the charge as fraud.

Date of experience: April 24, 2019
Italy
1 review
0 helpful votes
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This dress was absolutely beautiful, I was worried about it getting delivering on time before my prom, but it worked out great! The dress fit to the sizing chart very well. I decided I wanted more volume so I added a hoop skirt but it has tool built in if you don't want the volume I did. 10/10 recommended, I got a lot of complements and I will most likely be ordering from here again. I would order your dress with plenty of time before hand so that there is not a lot of pressure with shipping.

Date of experience: April 15, 2019
New Jersey
1 review
4 helpful votes
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DO NOT BUY
October 11, 2019

The dress I bought was not at all close to what was pictured. The quality is terrible. And this was their response when I asked for a refund:
"Hi

There is nothing wrong with the dress itself. The difference is acceptable. It's unfair for us to take the responsibility. Just keep the dress or you can send it to your friends or resell it locally. The return is really not possible.

Thank you for your understanding and time."

Their refund policy is very clear, if returned in proper condition you can get a refund. Terrible business practice, absolutely horrible customer service. Will never buy from them again & contacting Better Business Bureau now.

Date of experience: October 11, 2019
New York
1 review
0 helpful votes
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This dress is absolute stunning, elegant and sexy at the same time. It gave a bold statement. The quality is amazing, needs to be tailored a bit, other than that I really recommend. Everyone loved it.

Date of experience: November 5, 2018
Canada
1 review
4 helpful votes
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I ordered a beautiful lace gown, with scalloped trim. What I received looked at best like a cheap lace Halloween costume. The lace trim is raw and frayed. The bodice is nude, and the bra padding they put in is bright white, giving the appearance of 2 giant white triangles on my chest. Nothing like the actual dress I ordered. I immediately emailed them, And over the past week have had no response from them. I have now called, and emailed 5 separate times. Don't waste your time or money buying from these scam artists!

Date of experience: April 10, 2019
Indiana
1 review
0 helpful votes
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Upon receipt of a wedding dress I ordered from this website in an undamaged package the dress had damage to it. The silk had a large run in the back near the train, the strap was frayed not to mention that much of the lace was not even attached to the dress. Upon requesting a refund label I was told to use common sense that when you ordered online the product would be different than the photo displayed. After much back-and-forth regarding a low quality product the pictures below are email screenshots of my correspondence with this company. BEWARE

Date of experience: September 13, 2022
vanessa s. LaLa Mira Rep
over a year old

Dear customer,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.

Thank you for your cooperation in advance. Hope to hear from you soon.

Jamie B.
Arizona
1 review
5 helpful votes
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I never buy from an unknown, preferring to stick to major retailers but had such a terrible time finding a dress I like and they had one that was beautiful and I felt would flatter my shape. The dress arrived and it is a cheap knock-off. Not only is the fabric not what I expected, but the quality and detail were substandard. I reached out within hours to start a return only to get a message "We have checked for you and we did the right dress in your order. We inspect the dress carefully before shipped out. When you are shopping online, it is common sense that the dress will definitely has some difference as the picture shows". Thus far they are refusing to process a return even though a return policy, which I followed, is stated on their website.

Date of experience: February 22, 2019
Virginia
1 review
0 helpful votes
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What can I say... this dress is stunning! I felt amazing in it and comfortable (which is pretty important on your wedding day) I ordered a set size and had it altered by my local dress maker which cost me a little extra but hey you can't complain with the price of this gorgeous dress.

Date of experience: June 16, 2019

Overview

LaLa Mira has a rating of 3.3 stars from 696 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LaLa Mira most frequently mention many compliments, beautiful dress and good quality. LaLa Mira ranks 14th among Dresses sites.

service
145
value
146
shipping
145
returns
143
quality
143
+368