KPOPTOWN

I heard that some albums get damaged on the way here but kpoptown used a super thick bubble wrap! I am super satisfied with my album and will definitely order again from kpoptown! The album came after 11 days (earlier than i expected) tbh i was hesitant on whether i would get my album on time after reading lots of reviews but i just wanna say that at least for my first experience ordering albums online, it was pretty good <3 have a nice day y'all

Ordered an EXO album last year. Never got it and when I contacted them they just sent me a copy of the paypal receipt saying that the money is already received so they can't do anything. Don't bother ordering from this site, find a legit website like Synnara or something.

I ordered a couple times from here. Most arrived safely but with slight dented corners. My HYYH pt. 1 was dented pretty badly and I asked them for a replacement but they gave me a refund instead (after a debate about whether to give a full refund or not. They wanted to give me a partial refund at first... smh) but other times were acceptable. Customer service is pretty good as well. Shipment is done on time, so no complaints on that part.

I have been a customer of Kpoptown since 2010. That's 6 years of using this site. In the beginning, maybe the first couple of years, they had excellent service and they were the lowest priced online k-pop store. As years passed, their shipping and album pricing raised ridiculously high. Not only that, 4 of my most recent orders (2015-2016) have had some sort of error. The first issue was that they did not have the album in stock, and did not even bother to notify me that it would be an extra 2 week wait for my albums. 2nd problem was that they did had an error pricing the album and requested me to pay $3 more if I still wanted my album. 3rd, it took 5 weeks to ship 2 albums (no posters) to me, and I live in Canada. The most ridiculous part is that I ordered 2 different albums (with 2 posters) from Ktown4u (aka DVDheaven) 2 weeks after I ordered from Kpoptown and Ktown4u's albums managed to arrive first! That is absolutely ridiculous. If they cannot handle the amount of customers they are recieving then they need to hire more staff and be more organized! Honestly would have whole-heartedly recommend this site 3+ years ago but their service is absolute $#*! now. Never going to order from them again, lesson learned.

Fyi: I have ordered from their site 18 times in the time period of 2010-2016

I don't get the bad reviews I've bought from them more than five times and every time the goods arrived safely. The albums come in bubble wrap.
I only has trouble one time and it was my fault (i wrote the wrong address and when i realized it was already send back to korea) and they help me with everything (i was supposed to pay shipping again but they put it waaaay cheaper that it's supposed to be). So overall in my opinion it's a great place to buy kpop albums (your buys count for hanteo chart so that's a great bonus)
I hope my review helps you :)

Ordered BT21 Reebok Royal Bridge 2.0 CHIMMY

Ordered on Dec 22 2018, they didn't ship them until Dec 31, which with the Holidays etc, I'm ok with that. Once they were shipped it took 7 days to arrive at my door, which isn't bad at all coming from South Korea to the U.S.A. I did have to contact them for a Tracking number, but they responded quickly with a number for me and I was able to track it all the way through the delivery process.

Very happy with my purchase, shipping is high but I wanted to be able to track it for piece of mind! Packaging was done well and was secure.

This is the first time I have ever ordered from Kpoptown or any kpop website, and it was a recommendation from a stranger on Instagram, because I could not order these from the Official Reebok.kr site! Sincerely, 47 Year Old ARMY!

I made a purchase and a item was missing. Sent them details that they kept on asking constantly but never had a reply back. I even sent them suggestions of either credit me or send my money back for that item with again... still... no reply. So to be general. They stole money off me and is giving me the blind eye. Bad enough that they didn't read my note/request of changing the price label on the package so I wont get caught by customs.

Its my first time to order from kpoptown. I ordered a laptop bag which cost me over $100 bucks. I received a notification that they already got my money but after an hour or so, they told me that they run out of stocks for that bag. They offered me a bag with same design but smaller coz its for kids. Hell no! I told them I want a refund and gave them my paypal account. Been messaging them for days and still hasn't received any reply. I was looking over the internet if they have a contact no. I really wanted to sue them. They gave me a lot of troubles. Never ever buy from this site. Its worst. Ever worst than I can ever imagine. If there's a zero rating, i would have give it tho them.

Kpoptown is my first kpop shop, I have never had any complains in their service.
One time there was a delay in the production of a certain lightstick, I already ordered to them. They immediately emailed me that there was a delay and if id like to wait or get a refund.

I waited for the arrival of the lightstick. I email them once a month for an update and I always receive replies from them.

Out of the blue. My package was already on its way to me. ( i thought it was another package i was anticipating) SURPRISE! After 3 months. I got my package safe

Ive been ordering kpop albums from them and nothing had gone wrong. It arrived earlier and there were no damages.

The packages were always wrapped in bubble wraps.

Why I'm giving them this review? Because I was so happy with their service so far!

I have been using this site for about 5 or 6 years now and every time they are fast and handle things with care. I have bought multiple merchandise items, albums, posters, and even makeup. Every time I got what I ordered and often sooner than expected^^Not only do they insure the makeup you order is from a new batch direct from the makeup company, they also have their album sales count on Hanteo Charts to help you support your favorite K artist, I completely recommend this site

They don't reply email. I have unbox video and I tell them I miss something, then they closed my account on their website. If you still trust them, I will say good luck!

Looking at the reviews, I totally get all the frustration. Kpoptown won't refund you if youre items get lost in the mail. I preordered two albums from them back in Jan. And its mid June and I still havent received it. They told me to wait or check the post office and still nothing. Customer service is bad. Everything is bad and shady about that site. So I strongly advise people to never buy from this. They are scammers, they cannot own up their bad service.

I've never had any problems at all! I ordered my EXID album and unfolded poster, both came in great condition, kpop town is the cheapest place compared to other sites to purchase kpop stuff! So I always go here! Shipping is fast but the delivery is faster than the last time I bought it, I was shocked, my 2 albums I ordered took a little over 1 week and I got it! Kpoptown has definitely approved with fast shipping and delivery, and when you pre-order they give you a poster with your purchase! I love it! This is the only place I buy my Kpop albums, they come straight from South Korea and nicely packed! Love it!

I have order two time before, no problem...

But now so many problems and a very bad customer service...

For one of my order, they are asking me money because there shipping calculator isn't working. The shipping I paid was very vey high and they ask for 5 more US$

And an other order after, one of the item is sold-out and the said maybe they won't refund the shipping that I paid for the sold-out item. See what they send me: "we will ship possible items and refund for sold out items' price and left shipping cost if any after shipping your package."