website thubmnail of KPOPTOWN
How would you rate KPOPTOWN?
grey star
grey star
grey star
grey star
grey star
Malaysia
1 review
5 helpful votes
Follow wei e.
Unfollow wei e.
Send Message
Share Review
Report Review

I heard that some albums get damaged on the way here but kpoptown used a super thick bubble wrap! I am super satisfied with my album and will definitely order again from kpoptown! The album came after 11 days (earlier than i expected) tbh i was hesitant on whether i would get my album on time after reading lots of reviews but i just wanna say that at least for my first experience ordering albums online, it was pretty good <3 have a nice day y'all

Date of experience: April 4, 2017
Louisiana
1 review
4 helpful votes
Follow Laura O.
Unfollow Laura O.
Send Message
Share Review
Report Review

Horrible
April 5, 2018

Ordered an EXO album last year. Never got it and when I contacted them they just sent me a copy of the paypal receipt saying that the money is already received so they can't do anything. Don't bother ordering from this site, find a legit website like Synnara or something.

Date of experience: April 5, 2018
Michigan
1 review
1 helpful vote
Follow mikayla z.
Unfollow mikayla z.
Send Message
Share Review
Report Review

Unprofessional
July 27, 2016

Ive placed many order through this website, they usually ship fast and the products are in new condition. But dont expect great help when you need it because their customer service SUCKS. So unprofessional, seems like its ran by 13 year olds. Stuff can also be a bit pricy, but thats expected if youre shipping overseas.

Date of experience: July 27, 2016
Malaysia
3 reviews
11 helpful votes
Follow Victoria Y.
Unfollow Victoria Y.
Send Message
Share Review
Report Review

Good.
March 12, 2016

I ordered a couple times from here. Most arrived safely but with slight dented corners. My HYYH pt. 1 was dented pretty badly and I asked them for a replacement but they gave me a refund instead (after a debate about whether to give a full refund or not. They wanted to give me a partial refund at first... smh) but other times were acceptable. Customer service is pretty good as well. Shipment is done on time, so no complaints on that part.

Date of experience: March 12, 2016
New York
1 review
5 helpful votes
Follow Berrisha F.
Unfollow Berrisha F.
Send Message
Share Review
Report Review

I used to buy from kpoptown only, one day I ordered a bts album and it came seriously damaged, so I emailed them about it. They emailed me back saying they could give me a refund but i had closed that bank account so they offered me a voucher. They offered me a voucher... worth $1! Like, I almost feel insulted by that, and it discouraged me from continuing being a customer of theirs.

Date of experience: May 28, 2017
Canada
5 reviews
13 helpful votes
Follow John S.
Unfollow John S.
Send Message
Share Review
Report Review

I have been a customer of Kpoptown since 2010. That's 6 years of using this site. In the beginning, maybe the first couple of years, they had excellent service and they were the lowest priced online k-pop store. As years passed, their shipping and album pricing raised ridiculously high. Not only that, 4 of my most recent orders (2015-2016) have had some sort of error. The first issue was that they did not have the album in stock, and did not even bother to notify me that it would be an extra 2 week wait for my albums. 2nd problem was that they did had an error pricing the album and requested me to pay $3 more if I still wanted my album. 3rd, it took 5 weeks to ship 2 albums (no posters) to me, and I live in Canada. The most ridiculous part is that I ordered 2 different albums (with 2 posters) from Ktown4u (aka DVDheaven) 2 weeks after I ordered from Kpoptown and Ktown4u's albums managed to arrive first! That is absolutely ridiculous. If they cannot handle the amount of customers they are recieving then they need to hire more staff and be more organized! Honestly would have whole-heartedly recommend this site 3+ years ago but their service is absolute $#*! now. Never going to order from them again, lesson learned.

Fyi: I have ordered from their site 18 times in the time period of 2010-2016

Date of experience: June 3, 2016
Spain
1 review
5 helpful votes
Follow Zaira S.
Unfollow Zaira S.
Send Message
Share Review
Report Review

Great page
May 26, 2020

I don't get the bad reviews I've bought from them more than five times and every time the goods arrived safely. The albums come in bubble wrap.
I only has trouble one time and it was my fault (i wrote the wrong address and when i realized it was already send back to korea) and they help me with everything (i was supposed to pay shipping again but they put it waaaay cheaper that it's supposed to be). So overall in my opinion it's a great place to buy kpop albums (your buys count for hanteo chart so that's a great bonus)
I hope my review helps you :)

Date of experience: May 26, 2020
Iowa
1 review
0 helpful votes
Follow Nissa R.
Unfollow Nissa R.
Send Message
Share Review
Report Review

Ordered BT21 Reebok Royal Bridge 2.0 CHIMMY

Ordered on Dec 22 2018, they didn't ship them until Dec 31, which with the Holidays etc, I'm ok with that. Once they were shipped it took 7 days to arrive at my door, which isn't bad at all coming from South Korea to the U.S.A. I did have to contact them for a Tracking number, but they responded quickly with a number for me and I was able to track it all the way through the delivery process.

Very happy with my purchase, shipping is high but I wanted to be able to track it for piece of mind! Packaging was done well and was secure.

This is the first time I have ever ordered from Kpoptown or any kpop website, and it was a recommendation from a stranger on Instagram, because I could not order these from the Official Reebok.kr site! Sincerely, 47 Year Old ARMY!

Date of experience: January 7, 2019
GB
1 review
2 helpful votes
Follow Yan C.
Unfollow Yan C.
Send Message
Share Review
Report Review

I made a purchase and a item was missing. Sent them details that they kept on asking constantly but never had a reply back. I even sent them suggestions of either credit me or send my money back for that item with again... still... no reply. So to be general. They stole money off me and is giving me the blind eye. Bad enough that they didn't read my note/request of changing the price label on the package so I wont get caught by customs.

Date of experience: February 5, 2015
Germany
1 review
3 helpful votes
Follow Moe P.
Unfollow Moe P.
Send Message
Share Review
Report Review

The necklace I ordered arrived in less than 10 days (Germany) (arrival at inward office of exchange after just 4 days according to tracking). I chose K-packet, because it was just 1 euro more than the cheaper option. The packaging was good and the product just as expected - for what I believe to be a pretty good price.

Date of experience: July 11, 2017
Canada
1 review
2 helpful votes
Follow Carla S.
Unfollow Carla S.
Send Message
Share Review
Report Review

Its my first time to order from kpoptown. I ordered a laptop bag which cost me over $100 bucks. I received a notification that they already got my money but after an hour or so, they told me that they run out of stocks for that bag. They offered me a bag with same design but smaller coz its for kids. Hell no! I told them I want a refund and gave them my paypal account. Been messaging them for days and still hasn't received any reply. I was looking over the internet if they have a contact no. I really wanted to sue them. They gave me a lot of troubles. Never ever buy from this site. Its worst. Ever worst than I can ever imagine. If there's a zero rating, i would have give it tho them.

Date of experience: June 28, 2015
Canada
1 review
1 helpful vote
Follow Amicah I.
Unfollow Amicah I.
Send Message
Share Review
Report Review

Kpoptown is my first kpop shop, I have never had any complains in their service.
One time there was a delay in the production of a certain lightstick, I already ordered to them. They immediately emailed me that there was a delay and if id like to wait or get a refund.

I waited for the arrival of the lightstick. I email them once a month for an update and I always receive replies from them.

Out of the blue. My package was already on its way to me. ( i thought it was another package i was anticipating) SURPRISE! After 3 months. I got my package safe

Ive been ordering kpop albums from them and nothing had gone wrong. It arrived earlier and there were no damages.

The packages were always wrapped in bubble wraps.

Why I'm giving them this review? Because I was so happy with their service so far!

Date of experience: October 11, 2018
New Jersey
1 review
2 helpful votes
Follow Shay L.
Unfollow Shay L.
Send Message
Share Review
Report Review

Amazing for kpop merch
September 28, 2017

I have been using this site for about 5 or 6 years now and every time they are fast and handle things with care. I have bought multiple merchandise items, albums, posters, and even makeup. Every time I got what I ordered and often sooner than expected^^Not only do they insure the makeup you order is from a new batch direct from the makeup company, they also have their album sales count on Hanteo Charts to help you support your favorite K artist, I completely recommend this site

Date of experience: September 28, 2017
GB
1 review
3 helpful votes
Follow Natalie L.
Unfollow Natalie L.
Send Message
Share Review
Report Review

Couldn't ask for more
October 3, 2017

I preordered bts' album Her to England. The predicted shipping was 2-4 weeks and it arrived within 15 days in perfect conditions - what more could I ask for. This site had the best reviews I could find as well as being the cheapest for me, and I would 100% use again

Date of experience: October 3, 2017
KR
1 review
1 helpful vote
Follow kurt w.
Unfollow kurt w.
Send Message
Share Review
Report Review

Their prices are not as cheap as they look because these guys are obviously overcharging on shipping.
I just added 5 copies of OMG's summer special album to the cart, and saw 'Total shipping: $39.90', while it was only $15.99 on catchopcd.
Seriously, I really don't understand what so many kpop fans stick to this crook.

Date of experience: August 3, 2016
New York
1 review
2 helpful votes
Follow Leon L.
Unfollow Leon L.
Send Message
Share Review
Report Review

No reply, also shut down your account
February 9, 2022

They don't reply email. I have unbox video and I tell them I miss something, then they closed my account on their website. If you still trust them, I will say good luck!

Date of experience: February 9, 2022
Arizona
1 review
3 helpful votes
Follow Tami B.
Unfollow Tami B.
Send Message
Share Review
Report Review

0 = HORRIBLE
June 13, 2017

Looking at the reviews, I totally get all the frustration. Kpoptown won't refund you if youre items get lost in the mail. I preordered two albums from them back in Jan. And its mid June and I still havent received it. They told me to wait or check the post office and still nothing. Customer service is bad. Everything is bad and shady about that site. So I strongly advise people to never buy from this. They are scammers, they cannot own up their bad service.

Date of experience: June 13, 2017
Canada
1 review
4 helpful votes
Follow Hailey L.
Unfollow Hailey L.
Send Message
Share Review
Report Review

Ok Kpop Store
February 23, 2018

I've ordered from them before because for me who lives in Canada they don't take that long to come in. The problems I have with them is that they take a week or even more to ship, I've had other sites that ship the next day. The other problem is the exchange rate with PayPal is a lot with this site compare to other.

Date of experience: February 22, 2018
Alabama
2 reviews
4 helpful votes
Follow Jess m.
Unfollow Jess m.
Send Message
Share Review
Report Review

I've never had any problems at all! I ordered my EXID album and unfolded poster, both came in great condition, kpop town is the cheapest place compared to other sites to purchase kpop stuff! So I always go here! Shipping is fast but the delivery is faster than the last time I bought it, I was shocked, my 2 albums I ordered took a little over 1 week and I got it! Kpoptown has definitely approved with fast shipping and delivery, and when you pre-order they give you a poster with your purchase! I love it! This is the only place I buy my Kpop albums, they come straight from South Korea and nicely packed! Love it!

Date of experience: March 30, 2016
Canada
1 review
0 helpful votes
Follow Olivier L.
Unfollow Olivier L.
Send Message
Share Review
Report Review

Lack of service
May 9, 2017

I have order two time before, no problem...

But now so many problems and a very bad customer service...

For one of my order, they are asking me money because there shipping calculator isn't working. The shipping I paid was very vey high and they ask for 5 more US$

And an other order after, one of the item is sold-out and the said maybe they won't refund the shipping that I paid for the sold-out item. See what they send me: "we will ship possible items and refund for sold out items' price and left shipping cost if any after shipping your package."

Date of experience: May 9, 2017

Overview

KPOPTOWN has a rating of 2.6 stars from 105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with KPOPTOWN most frequently mention customer service, post office and tracking number. KPOPTOWN ranks 6th among DVD sites.

service
24
value
25
shipping
25
returns
11
quality
22