Maddie T.

I have spent hundreds, HUNDREDS, of dollars at Kpoptown.com and I have never been disappointed. Not one single time. Every single album or piece of merch I have ordered has come in at a reasonable time (I pay extra for tracked shipping so I can watch my package and know when it comes in) and has been in fantastic condition. I have purchased several items that were "pre-order" and I have never had any issues. I have two great examples for you:
1) I pre-ordered Seventeen's You Make My Day album as soon as pre-order was available on the site back in early July. The site said the album will be released on July 16th and when July 16th rolled around my album shipped the same day. I was very impressed and really happy!
And to those wondering about the Customer Service! >>>
2) Here in October last month, the site released Seventeen's Ideal Cut The Final Scene merchandise for pre-order. It all sold out in a whopping two days but I had managed to pre-order some. The site said it would be released on October 30th, but by November 7th my merch still had not shipped. I contacted them about my order and they got back with me 3 hours later. They told me that the merchandise was released in Korea later than expected, they told me when it would reach their warehouse, and they told me my merchandise would be shipped no later than that Monday. They also apologized to me three times throughout the message. They ended up being correct and my package did ship that Monday.
There IS customer service for Kpoptown and they have been great from my experiences. Kpoptown has a fantastic variety of items for Kpop fans or even fans of Korea. I have gotten quite a few things from Kpoptown that I wasn't able to get anywhere else! I will continue to buy stuff from them, they are my absolute favorites!