Victoria Y.

I ordered a couple times from here. Most arrived safely but with slight dented corners. My HYYH pt. 1 was dented pretty badly and I asked them for a replacement but they gave me a refund instead (after a debate about whether to give a full refund or not. They wanted to give me a partial refund at first... smh) but other times were acceptable. Customer service is pretty good as well. Shipment is done on time, so no complaints on that part.

By far my favorite site for Korean merchandise! Ordered twice already and still want to order more from here. Shipment is done mad fast (I placed an order at midnight once and my order was shipped the next day). Rates are reasonable as well. They also have a one-to-one Q&A service on their site, in which they respond quickly as well. Merchandise is packed really well (I always ask for extra bubble wrap since most sites don't give enough, and they have given me way more than it is necessary. Twice!) I also love the fact that they adjust their prices according to the exchange rate.

I didn't order albums, but some jewelry which I really wanted. I wanted to order from kpoptown at first but they ran out of the ones that I want -- this site has a lot in stock which is rather suspicious, but I ordered anyway because I really wanted them (despite all the bad reviews online). It's been 10 days since I made payment but my order isn't shipped yet, even though their FAQ stated that shipment is made 4-7 days after payment is confirmed...

I also sent them an email asking about it 2 days ago and there is no response yet. Not ordering from here again :/