I have been a customer of Kpoptown since 2010. That's 6 years of using this site. In the beginning, maybe the first couple of years, they had excellent service and they were the lowest priced online k-pop store. As years passed, their shipping and album pricing raised ridiculously high. Not only that, 4 of my most recent orders (2015-2016) have had some sort of error. The first issue was that they did not have the album in stock, and did not even bother to notify me that it would be an extra 2 week wait for my albums. 2nd problem was that they did had an error pricing the album and requested me to pay $3 more if I still wanted my album. 3rd, it took 5 weeks to ship 2 albums (no posters) to me, and I live in Canada. The most ridiculous part is that I ordered 2 different albums (with 2 posters) from Ktown4u (aka DVDheaven) 2 weeks after I ordered from Kpoptown and Ktown4u's albums managed to arrive first! That is absolutely ridiculous. If they cannot handle the amount of customers they are recieving then they need to hire more staff and be more organized! Honestly would have whole-heartedly recommend this site 3+ years ago but their service is absolute $#*! now. Never going to order from them again, lesson learned.
Fyi: I have ordered from their site 18 times in the time period of 2010-2016