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How would you rate Kmart?
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Ohio
1 review
18 helpful votes
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Great affordable clothing for kids! Easy and convenient location and friendly staff. I will shop here in the future because I had great customer service.

Date of experience: December 17, 2017
Texas
3 reviews
3 helpful votes
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Good Experience
June 11, 2015

I have purchased many things from this site and had never problem, i think this is the best site to purchase best quality products in very short time.

Date of experience: June 11, 2015
New York
2 reviews
2 helpful votes
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Love It!
March 27, 2019

Love the k-mart store in Waterford. Great employees and the store is well stocked and super go there and see for yourself. They have so much good stuff

Date of experience: March 27, 2019
Illinois
13 reviews
19 helpful votes
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Great deals
April 8, 2017

Km art has some really great deals and the quality of the items they sell has increased since merging with Sears. They have great rewards incentives and coupons. I love it.

Date of experience: April 7, 2017
New Zealand
5 reviews
1 helpful vote
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Everything you need!
November 1, 2016

It had everything you need and more! The reason that I gave it 4 stars is because I could not find a thing I was looking for! I could in the actual shop, but not online!

Date of experience: October 29, 2016
Georgia
10 reviews
30 helpful votes
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Something went wrong
April 22, 2019

I was a loyal customer some time ago. But my last order from Kmart never even arrived. I tried to contact them but was ignored. I'm not sure if I'll try to order from them again.

Date of experience: April 22, 2019
Washington
5 reviews
31 helpful votes
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Easy as 123
November 22, 2015

I ordered a shirt and for no extra charge could have it sent to my home or to the store. It was a shirt that they no longer made and I could only find online. I even got the clearance price!

Date of experience: November 22, 2015
Australia
3 reviews
30 helpful votes
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Great shopping experience!
September 15, 2016

Reasonably priced products in all areas of the store. Good if your on a budget. I've found the quality of the items purchased good too. A wonderful shopping experience!

Date of experience: September 14, 2016
California
11 reviews
0 helpful votes
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Love K-Mart
June 15, 2015

Kmart i love they don't have enough stores around the community, I have to travel far distance to find a k-Mart. But i love there clothes and shoes collection. Sincerely Tamera

Date of experience: June 15, 2015
New Jersey
26 reviews
17 helpful votes
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One of the best stores
September 24, 2015

I shop at the Kmart at Bay Plaza in the Bronx. There is a lot of parking here, the store is huge and they have a large variety of items. I always enjoy myself when I go to shop here.

Date of experience: September 23, 2015
California
1 review
3 helpful votes
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LAYAWAY IS DECEIVING
October 7, 2014

LAYAWAY IS DECEIVING. COMMERCIALS FAIL TO MENTION ITS ONLY ON A FEW OVER PRICED ITEMS. NO SALE ITEMS I LOOKED AT COULD BE PUT ON LAYAWAY. KMART NEEDS TO DO SOME WORK ON THEIR SO CALLED ONLINE LAYAWAY AND COMMERCIALS NEED TO MENTION ITS ONLY FOR FULL PRICED ITEM THEY CHOOSE. ILL GO TO OTHER STORES.

Date of experience: October 7, 2014
Australia
6 reviews
4 helpful votes
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Great
February 5, 2017

Great prices! You can normally find a great bargain in most areas of the store. Great price comparison to similar stores. Normally my first go to shop to find a decent quality item at a good price.

Date of experience: February 4, 2017
Pennsylvania
5 reviews
13 helpful votes
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BEST HELP ANYWHERE
December 14, 2017

SURPRISED THAT THEY WERE BETTER THAN LLBEAN! IN HELPING WITH A RETURN AND EXCHANGE... GREAT PEOPLE! THEY HAD SOMEONE CHECK IN THE BACK AND THEY BROUGHT WHAT I HAD BEEN LOOKING FOR TO ME AT THE FRONT DESK... NOBODY DOES THAT!

Date of experience: December 13, 2017
AE
9 reviews
34 helpful votes
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Kmart used to be the Walmart of savings in small towns, but now it is almost the joke store. The last time I went in, they had moved the kitchenwares section, but the sign for kitchenwares was still up, only it was over the automotive department!
They do still carry some decent brands of clothing that do not fall apart, but the deals are not that good and cannot compare with Walmart and Target.
The two biggest issues is that they almost never have enough cashiers so that you wait in long lines and the items hardly ever ring up true to price.
A recent sale of BOGO shoes where you buy one pair and get the second free, rang up both pairs at full price. To get the price undone, they have to send someone to find your shoe, read the sign, send you over to customer service where you wait a half hour and finally tell you that the sale ended yesterday and someone just forgot to take the sign down, so you are out of luck and if you want a refund, you will have to go stand at the end of the line again, etc. - in short, poor customer service and employees who really seem to not like working there.
You are likely to see rusty old cars parked out front and shoppers wearing nightgowns and slides and pajama bottoms who take five minutes or longer just to pull out the cash, check or debit card and struggle to put everything back in their wallets and collect their bags and move on.
If you are one who likes to get in and get out in a hurry, then don't even think of shopping there!

Date of experience: August 27, 2015
California
54 reviews
221 helpful votes
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Hasbeen Store
November 28, 2017

Not what it used to be. In the 1980's this was the store to go to. Now their selection is poor, customer service is not great and they were the first to abandon their great photo developing service.

Date of experience: November 28, 2017
Australia
2 reviews
1 helpful vote
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No stock!
August 13, 2022

I tried to order an air purifier but after I order it my order was cancelled due to no stock. Unhappy.

Date of experience: August 12, 2022
Bangladesh
3 reviews
1 helpful vote
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Really good service!
November 13, 2017

Wonderful collection! I really love their designs. Every items are gorgeous and eye catching! They give a very good service. No hassles at all! Try it. Cause I'm satisfied!

Date of experience: November 12, 2017
Wisconsin
6 reviews
16 helpful votes
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I used to get some awesome deals at Kmart, but since moving to WI their store closed shortly after and I never made it there. That left me to shop online. I have never had so many problems ordering anything online! I finally got so fed up that I unsubscribed from all mailings. Seems most items weren't available unless it was to pick up in store, which is getting pretty hard to do since most of their stores are closing! I had issues with them billing me shipping charges on each item, not each order! I can't count the number of times I had to call customer service. Sometimes they helped, sometimes not. Plus you really have to pay attention because some items are Kmart, some Sears. It's just a shame because I did like their products and they did have some awesome deals. It just wasn't worth the frustration anymore. I can see why so many stores are closing. Hate to see a store like Sears go under after being around like forever, and Kmart was a store I worked at back in the 70's! Guess all good things must come to an end.

Date of experience: September 6, 2016
Florida
5 reviews
2 helpful votes
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SoSo
November 3, 2017

Kmart has always been at the low end of retailers. Their service in the store is less than satisfactory, in my experience. The quality of the merchandise is mediocre. I most alway pass them by.

Date of experience: November 3, 2017
China
3 reviews
3 helpful votes
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I feel good
April 22, 2017

I feel very good, the overall service makes me very satisfied, this is one of my few satisfied with the shopping, there is a wedding site is to buy wedding(http://www.evwedding.com/)

Date of experience: April 21, 2017

Overview

Kmart has a rating of 3 stars from 517 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kmart most frequently mention good prices and many times. Kmart ranks 3rd among Department Store sites.

service
23
value
21
shipping
17
returns
18
quality
18
+8