Kiwi.com

Worst customer service experience of my life; they must take us for fools! Never in my life have I had to jump through so many hoops without getting anything resolved. They charged me for a booking, never provided any booking info and expect me to repurchase a ticket…? Anyway please email me at edwinaarthur at hotmail dot ca. If you've had a terrible experience with this company, let's shut this down

A scam company - they book you on impossible connecting flights that gives you less than 50 minutes to change over.
I am in a wheelchair and they said that's not their problem I wasn't able to make it as they do not account for people with disability or have a hold luggage. What a disgrace.

I booked x2 flights with kiwi.com, sky scanner put me onto them. Flying Gatwick to Vienna returning to Edinburgh but changing in Krakow. My Vienna to krakow flight was canceled and they tried to offer alternatives that would not get me in time for my connecting flight in krakow, making the whole trip invalid for me as I can't get home, 6 weeks after lodging my complaint they have offered me a £13 refund, a absolute disgrace of a company.
They took my money £160 x2 for a trip they could not fulfill surely they have to refund me. Terrible customer service, avoid this company at all costs and I will think twice about using sky scanner now.
Is there nothing I can do about my lost money?

These scammer won't give you a refund even if the airlines the who cancelled the flight. I've been asking for a refund since june 2022 until now they havent processes it back you will get the same response over and over again. Just my two cents purchase directly to the airlines so atleast you can get a refund.

Refusing a refund on a flight that was apparently cancelled and we were never notified about it! They REFUSE to take responsibility and REFUSE refunds because of their "policy" which none of them seem to keep straight. Currently driving from north Caroline to Massachusetts in a rental for 13 hours because we "assumed " from 10+ confirmation emails, one being the day of that our flight was still on time. Terrible customer service! Do not use this company!

Worst experience, rude unhelpful staff.

I got stranded overseas mid flight, and Kiwi now refuse to use the kiwi guarantee they promote to pay for accommodation and meals (I'm stuck for 14 days).

They then email me at 1am, telling me I have 4 hours to select a flight home.

I told them I need to do it during business hours so I can arrange things with my airport, embassy and customs etc. They told me too bad and nothing they can do.

FIrst and last time I'll ever use them. Scammers

Kiwi has horrible customer service. I had an international reservation and incredibly I was never given an opportunity to view a seating chart to select a seat, much less receive a seat assignment. This has never happened to me. It took 48 hours to request one or the other to kiwi.com. Their return email said SERVICE NOT AVAILABLE. What? I also asked if there was food service or whether we would bring our own food. My contact didn't know. These people are beyond belief. I called KLM and they gave me a seat assignment in a heartbeat; what if I hadn't? KIWI is scary; I'm stuck with them for now, but use them at your own risk.

Very terrifying experience. They changed my flight and the options were literally double the price and double the time. If I choose the refund they will not fully refund me and I have to wait for 3 months for my money. What is this?

Do not use their service... Pay a little more somewhere else and get a guaranteed flight and service.

Worst case you pay for every extra service to get nothing. DO NOT USE KIWI To guarantee seats together you have to pay extra, chose from seats available, paid extra, and they were already booked. Kiwi doesn't feel obligated to refund. Kiwi will not get my business again. Let this be a warning.

This company care only about your money, they don't have any customer service or solution to any problem that may happen, one of My flights delayed and they told me I have to take next flight the day after, and I have to to pay nearly extra 680 $,,, it's really insane

We booked our flights from IAD to LIS via Kiwi. The Kiwi confirmation shows the right itinerary but Air Portugal website shows we are flying to London Via Lisbon. When we called the customer service within 24 hours, we were told that we will not be able to check in any bags as they will arrive in London (not Lisbon). Kiwi refused to change or cancel my ticket. We paid $2100+ to book this itinerary and are being told that we will only get 10 euros back in Kiwi credits if we cancel. This vacation is stressful with 2 kids even before it has started. This is very upsetting and unethical behavior. We feel cheated with no where to go for help

This site is such a joke! Please go to a reliable travel website, because this is not one! They took my money. But spelled my name wrong to the airlines. Then told me I had to pay for them to fix it. Then would not give me a confirmation number for one of the my flights. So I had to purchase another flight! Total rip off. I should've read these reviews before I booked. Never again

They don't care about anyone. Flight cancelled and they never told me. The airline sent them my new tickets but they didn't contacted me so I had to pay for new ones. After a few day they told me it was because of the big number of customers and they are sorry but they can't do anything. No respect for customers. Criminals!

Kiwi charged me 150 dollars to get the kiwi guarantee which said that I would have a full refund in the case of a cancelled trip. When I had my trip cancelled they didn't give me any of my money back, and then tried to pass it off as my bank's problem. I called and of course, it wasn't. Never book through kiwi. Ever.