Kiwi.com

They collected my money. After I booked flights ticket. NO refund. Please Nobody should trade any business with them. Fraud Fraud Fraud
And the option will force you to give star before you can proceed. I just click the star to enable me submit my request.

I paid $254 dollars for reservations with two airlines that would get me from Washington D. C. to Mexico City through kiwi. I got the "standard" package so I could rebook if I needed to. I missed the 48-hour window by a few hours and they refused to let me rebook. I got the reservation numbers and looked up the flights on the airline websites. The total for both reservations was $190. Lesson learned it's not worth trying to save $10 using Kiwi.

I got an email from Kiwi.com saying my flight got delay for 3 hrs and now I have only 15 mins layover. Since I didn't choose their protected plan, they made it sound like it was my fault and asked me to pay $250 to reschedule my next flight. I ended up with spending double of what I initially paid for the ticket lol.
Never use kiwi.com

Trip was cancellaed a year ago, both out and inbound. I am still contacting them every month and they excuse themselves saying that the airlines have not refunded it yet. I paid Kiwi, Kiwi pays me, simple as that. Any business they have with the airlines it's their own problem and their own agreements. The result: I still haven't seen the refund after a year.

Legal scammers

PD: Selected 1 star because it did not allowed me to select 0. F*** U Kiwi.com

Under no circumstances would I use them again nor let anyone I know use them.

Not only are they NOT the cheapest, but there is also an undisclosed no-cancellation policy. If you do talk them into canceling, the 20 euro cancellation fee, which is not disclosed anywhere on their website, is not enforced. They charged me 35 euros on a 117 euro flight.

They hide all of their contact information and do not display it on their website. To manage my booking, I had to sign into my account, with email and password. However, I don't have an account nor did I set one up.

I had to call my credit card company to get a phone number for them. I was told by Marie that there is a 20 euro fee to cancel. They processed the refund, minus 35 euros.

This was all done within eight minutes of the booking.

I think they are a fraud and I think what they are doing is borderline illegal if not blatantly illegal.

I spent US$2117 on kiwi.com to book my flights but got cancel. They only offered me 2 options: Either top up another US$1000 to change my flight to an indirect flight which I need to wait for 14 hours for connection, or refund me US$100 for kiwi credit if I cancel my booking.

Why I could not get my full refund when flight is canceled? I have been chasing them for long but no one answer.

Money lost. Strongly not recommended. It is a scam.

If you have no issues with your flight then Kiwi is a safe booking agent. However: Our flight s were cancelled by the airline due to Covid and we had to make alternative arrangements and have been waiting for over 4 months to get our $800+ back. All other refunds from other booking agents, Hotels, Insurance company were completed within a few weeks but Kiwi no such luck. As I said over 4 months and still waiting. Do your self a favour and do not use Kiwi.

This is the biggest scam in my flight history ever! I purchased tickets from Istanbul to Cancun for me and my fiancé. First we can get confirmation for 3 days, then they confirm only one ticket with price change and the date. And then if you want to keep your ticket you have to pay additional 400 euro! WDF?! Then they refuse to give your money back. I hope they go out of business!

6 months after my travel plans were canceled because of international travel bans because of the worst plague in 100 years, and these scammers have tried everything in the book to keep my money and not give me anything in return. They cower behind the most baffling refund policy I have ever encountered in my life and criminally abysmal customer service, and will tell you that there's nothing that they can do so many times in a row that you will wonder if you are talking to the world's most inept and impotent service team.

You are.
They don't care about you at all, they only want to take your money and provide you with as little as possible in return.

The only redeeming thing is that after they still are refusing to give me back my money for half of a calendar year, there is increasing and increasing disgruntled customer support groups that are organizing legal action.

It's really weird that they want to be dragged to court instead of treating their customers fairly.

Kiwi.com is truly a rubbish company. Terrible service and scam you out of a lot of money when a flight is cancelled. They'll blame the airline, claiming the airline doesn't refund in full. But its kiwi.com that's actually holding back crazy high admin fees. That you never actually get to see in the booking process! What they do is illegal and immoral! Request credit card charge back, the only way to get a full refund! And then never book with them again! Always direct with the airline!

They give you kind of good prices, but then when something happens, they disappear. They stop answer you, they ignore you, don't resolve anything (you have to call the airline yourself), and if you ask for a refund (even if the airline company tell you that its coming) they never give it to you.

I am not sure how a company still working when they have scammed that many people!
I paid for a ticket a month ago and today when my niece was at the airline counter they told us that they did not receive the payment for Kiwi so we ended up paying double with another company because as you can imagine the airlines take advantage of our needs.
I am not sure who regulates companies that sell airline tickets but for sure Kiwi needs to be out of business as soon as possible.

Never use Kiwi service.

1. Their online booking has problem and it will make you duplicate bookings.
2. When asked for refund, they refused. When asked to change flight time/date/names, they refused. But when I contact the airline, airline refund to them. And Kiwi charge me BP20 + unknown charges. No break down on the refund statements.
3. Their customer service only reply you with robot-liked sentences. Only keep on repeating the same "official" answers. Never answer your real questions.

I currently purchased 3 tickets from them worth $1600, the airlines cancelled 1 of the trip. We are given an option to pay 1000+ additional due to the cancellation or refund. We chose to refund, they said that it is a 3 month processing. I just did the refund today 3/23/22.

I booked a flight with connection on Kiwi.com
They booked 2 separate tickets although it was the same airline! As a result, the connection desk at the transit airport did not let us through and we had 1 hour to clear immigration, emigration and security in Bangkok... which is impossible! And of course the guarantee was not actionable! To avoid the same problem we changed our first flight on our way back to allow enough time. It cost 330USD which I claimed to Kiwi, they never replied! AWFUL!

First time, i couldn't check in 24 hrs ahead of departure online and had to pay at counter a fee for not checking in. Second time, I added more luggage online to check in two days after original flight purchased. Kiwi charged my card yet airline had no record of this. I ended up paying again directly to airline at check-in. Both items here submitted to kiwi to be reimbursed. The first incident over a month ago with no refund.