Its only on kiwi.com. You need to log in and they click on your past or future trip. Then you will see an area where it says refunds and cancellations. You will click on it.

I am sorry you are going through this, I checked but can't seem to find a record of it either

They don't use email so that email can be used against them as a legal document. They are frauds

There is no doubt that Kiwi.com is a scam. If you want to get your money back, then email the US Department of Transportation (douglas dot e dot davis at dot.gov) and CC the CEO of Kiwi.com (oliver dot dlouhy at kiwi.com), the Vice-President of Customer Services (Petra dot Reiter at kiwi.com), and the head of customer servcies for the EU (anna dot cavazzini at europarl.europa.eu) Good luck and do not use them again.

But it's useless! They will lie to you and invent bull$#*!, they are rude thieves and crooks.

support.fra at kiwi.com
support.en at kiwi.com
Cr at kiwi.com

Complaints -at- kiwi -dot- com

Complaints -at- kiwi -dot- mypurecloud -dot- ie