Kiwi.com
Questions & Answers

I have reserved 7 flight through Kiwi with Spirit Airlines. Within 24 h I realised that I made a mistake on the flight date. I made a change and saw that Kiwi wanted to charge for both flights. When I told them I thought I could be reimbursed, they told me to go through the refund process on their website. I did. Just to make sure, I called Spirit and explained the issue. They said that they would fully reimburse Kiwi because the change was make within 24 h and it was an american law. Today, I received the answer for my refund request and Kiwi said they could not get reimbursement from the airline and I would have to pay double. When I tried to reach them to tell them there had to be another way, all of their contact information on their website was 'temporarily unavailable'. I feel like they have stolen from me.

I am sorry you are going through this, I checked but can't seem to find a record of it either

Kiwi makes money from air flight cancellations and mistakes they make because They will refund nothing! I even bought add on insurance. That doesn't prevent them from dismissing it will all sorts of unreasonable misdirection. They have no right to operate and be so big... at the expense of poor unfortunate customers who spend their hard earned money to travel. The give the aviation industry a really bad name.

There is no doubt that Kiwi.com is a scam. If you want to get your money back, then email the US Department of Transportation (douglas dot e dot davis at dot.gov) and CC the CEO of Kiwi.com (oliver dot dlouhy at kiwi.com), the Vice-President of Customer Services (Petra dot Reiter at kiwi.com), and the head of customer servcies for the EU (anna dot cavazzini at europarl.europa.eu) Good luck and do not use them again.

Because people don't know and they offer cheap flights.

Kiwi.com are crooks and charlatans. Avoid them. Dispute the charges with your bank if you can, and then spend 30 minutes online piling bad reviews till they are out of business.

Booking service... and a bad one on the market. Outrageous and not responsable to their customers

Yes call them threat them that you will sue them and also tell your credit card company that they made a mistake and are not owning to it. Get screenshots of everything including your calls to kiwi. Ask them for a voucher and on other hand contact your credit card to file a dispute.