Kiwi.com

Kiwi charged me 150 dollars to get the kiwi guarantee which said that I would have a full refund in the case of a cancelled trip. When I had my trip cancelled they didn't give me any of my money back, and then tried to pass it off as my bank's problem. I called and of course, it wasn't. Never book through kiwi. Ever.

My short notice flight was in a pending and i read other reviews of what a nightmare the company is to deal with, so I clicked the option to cancel Booking and received this message "Sorry, an error occurred.
Unfortunately, we couldn't cancel your purchase. Your booking has already been confirmed by the carrier(s). Please reload the page to apply for a refund." - when i reloaded the page the transaction was still pending meaning i could do nothing and my money and plane ticket were in limbo.

If i could give this company 0 stars i would. They canceled my trip, the agents advised me to not cancel since i still had my tickets coming back home, i was told to choose how i wanted my money refunded only thru the website and the only option was credit. They would not take my answer verbally. My trip was 600, they only wanna refund me 240 back in credit. I am so upset because i have been fighting it for the past 6months. They dont even have a phone number anymore. On top of that i paid for expedited refund only to find out 6 months later that it is still processing while an agent said the refund process was done. So messed up! Please do yourself a favor and book through a different website

DO NOT Use their services.

Terrible experience! I bought a ticket with 2 connection flights. Usually when you do it online, a agency would make it as a single ticket so you are able to tag your luggage all the way to your final destination and dont have to leave a transit zone to pick it up after every flight. Very useful thing, specially if you dont have a visa in a country you are transferring thru. This guys buy tickets separately. I did not have a visa and not sure how I will claim my baggage. I am currently waiting for my connection flight and trying to find someone to go and recheck my baggage again. Poor customer service!

Complete scam, I have booked a flight and need to change it 5 minutes after the book, the flight got canceled and they robbed me 2700 USD. No adequate support to speak with either.

I was trying to reschedule my flying dates 5 minutes after the booking was made. I have followed the steps for this process on the website, however, the process is seriously misleading. The company policy is to refund $10 for a $2,700.00 booking, it is an unfair policy and misleading policy. I have called the support immediately and they have told me that they can't do anything. They said that are going to schedule a supervisor callback. I have scheduled this supervisor call 5 times and never received a call from them. I have repeatedly asked for simply to recognize a credit for this amount paid to either reinstate my original booking or book a new. They have refused to do this. At the end the are getting a 2,700 profit at zero cost, and without providing any service.

IF YOU ARE NOT AN EXPERIENCE LAWYER DO NOT BOOK ANYTHING WITH THIS COMPANY!

I literally just booked a flight on kiwi.com and a few minutes later I realized that I had booked it for the wrong day. (Should have been one day before). So I called up thinking no problem as it hasn't been 24 hours. I simply needed to change the flight for one day earlier and would gladly pay a fee. I call customer service and they tell me I can go into my dashboard and make the change but will have to pay for the new flight. THIS IS HILARIOUS because they call it a change BUT it's just me booking another flight. DUH! How the is this acceptable? Anyways I want to be sure I could leave a review somewhere people can see it. Please be advised. This is an untrustworthy company.

I would give a zero if possible. I arrived at the airport to find out that the flight I booked through Kiwi.com didn't exist. The airline stopped servicing to my destination city after I purchased the ticket through Kiwi. I didn't receive any notification from Kiwi. What I did receive multiple times from Kiwi was confirmation of my confirmed itinerary. I was forced to pay $500 out of pocket to book a new flight to my destination city. Kiwi refused to pay back the $500 citing that my "guarantee" was voided because they sent me a notification... that I never received. I'm on my third phone call with their customer service center and getting the EXACT same response every time.

Do not use this company! Their "unique" customer service guarantee is truly unique in the way they they completely shaft you. Our booked flight was cancelled apparently and the offered alternative flight was not acceptable and the refund offered was £150 when we had paid £580! They say that's what the airline offered but our contract was with Kiwi not with the airline. Customer service are totally unhelpful and leave you on hold of ages which is great when you are paying for the call. We continue with our case, not happy!

When my flight from Prague to Amsterdam got cancelled, kiwi automatically rebooked me on a flight to Warsaw Poland and refused to provide a refund or flight change. From what I can tell they do not have any customer service. A few days later I received an email with a link to request reimbursement. I filled out the form and never heard from them again

I used Kiwi to purchase two one way flights from MEX to SFO for $521 USD. After taking the flight, I noticed we were charged an extra $231 by the airline Volaris. When I followed up with Kiwi, they stated I had to pay a "check in" fee to the airline directly.

Kiwi's email confirmation gave me the instructions: "Check in with the airline
We don't support online check-in for this route. Please check in with the airline. Look for their check-in counter or kiosk at the airport."

No where in the booking confirmation does it state I have to pay an extra 44% fee once I get to the airport. They are denying my request for the $231 refund.

Kiwi has dishonest business practices and you should not use them unless you are ok with getting scammed.

A Terrible company which has no commitments to their customers! I booked a flight that included 20 kgs of checked-in luggage which they confirmed. Later the fail to secure the luggage and left me in a position where I have to pay 8 times more at the airport to pass my checked-in luggage. Reached out multiple times to their customer service and they were of no help at all. They kept repeating the same none sense without understanding the severity of the situation their company put me in!

They weren't able to add the seat I ordered to my flight. They promised a refund, but it has never been sent. They deleted their email address after some communication. After four months still nothing has happened. Their helpdesk doesn't answer. It seems they just have stolen my money. Legal action will be taken.

If your flight is not within 14 days it is impossible to speak to a service rep directly. You are force to 'chat' with a service staff which cannot understand or simply does not read the chat messages. Finally, when within 14 days of my flight I was permitted to talk to a service staff on the phone and twice the phone line was disconnected forcing me to repeat the problem. I offered to email the chat exchange to the service rep. When I emailed my concerns and a transcript of the failed 'chat' exchange to the email address provided I received an automated response email that said this address is no longer supported. Phew, 10 hours of 'chat' and phone calls and I am done. Say good by to my $245 Euros.