Kiwi.com

We bought the tickets through Kiwi, day after my kids managed to push the button of cancellation, definitely our fault to leave phone unattended but you how the kids, they everywhere. I called Kiwi right away but of course they couldn't help because system already canceled the tickets and refund us $14. So we all how it's works, they took our money ($2700) and they can resell the ticket again and make double profit. Unbelievable, how they still existing on the market.

I ordered multiple trip flights and they canceled it, stating that it was on the carrier's fault. They said that they will refund me once the carrier will pay them for the canceled flight. It's been more than 9 months since and I didn't get a penny. They "Offered" me a miserable $48 refund for a $1,100 payment. I have tried to contact them hundreds of times and I haven't got any reasonable answer. All they do is redirect you to their website, where you cannot do anything. Please, don't use their service, you will not just lose your money, but also your innocence and the trust of man kind

I used this company and booked flights before Covid Feb 2020, its now nearly September 2021 and despite Pegasus airlines refunded Kiwi, Kiwi have never sent me my refund despite countless emails. My flights were cancelled by the airline Check other reviews, there are thousands of people in the same situation. Do not use.

Just money grabbing company. They will only refund full amount (even if you cancel 2 weeks earlier), to Flexible ticket, which means you have to pay $40 extra just to have the ability to get funds back, any funds back.
Now they will get refunded for my ticket by the airline, and sell another ticket, and just get my $210 as a gift for the horrible business they run.
Stay away from this company!

Milica

They just steel money. I booked a flight and they sent me some changes on the itinerary that were impossible, I had 5 minutes to transit. I asked them to change the second flight and they said there was no option. I asked them to give me back my money as O had paid an insurance with them. Never received the money. My honeymoon and they just stole over 1000$

Purchased a standard ticket, received saver ticket. Customer service refused to correct the error. When I had to change flights due to a family emergency, they charged me the full price of the new ticket without refunding me for the ticket I was no longer able to use. What this means is they cancelled my flight, received a refund, and kept it for themselves while charging me the full price of a new ticket. Corporate greed at its finest. The customer always loses with Kiwi.com. DO NOT USE THEM TO BOOK FLIGHTS, HOTELS, ETC... You will lose money and regret it, trust me. There are so many better ways to book flights, such as through the airline itself. Please please don't make my mistake. Using Kiwi doubled the cost of my flight for no reason at all. Save your hard earned money and stay away from this scam.

This company refused to giving back any money for the cancelled flight. I bought the tickets to Thessaloniki in February. This flight had cancelled in during next 3 days. The company promised that they're giving back the money during next 3 months. I have no answers until now.

I turned to my layers. I will sue.

I paid $1000 for a reservation on Kiwi. One of my flights was canceled and I did not have the Kiwi guarantee (which I hear is garbage anyways) and so I was basically stuck with the option of switching to a flight with multiple one hour length transfers for ~$600 more or canceling my trip entirely. It was a hard decision to cancel but I am glad I did because I needed something more reliable, but nonetheless they refuse to refund me for some legs of my trip and they will be taking forever to refund other parts. Disappointing experience. Never again.

Had trouble getting boarding passes both to and from our destination. No number to call for customer service and can't get through the chat box to a human. To go, it took an agent 20 minutes to access to the tickets to issue boarding passes. To get home It took an agent 55 minutes to issue boarding passes. The airline used their own tech support system to access the tickets as there was no way to call Kiwi to release them. My husband and I were prepared to pay for one way tickets so as to make connection in the US from the Bahamas to get home. Worst experience ever with a company.

Pretty bad service. I've booked the flight thinking we have a regular layover and the luggage would be transfer to a destination. Turns out, they've booked two separate flights for us and with a short layover time its now virtually impossible to get our bags checked as we won't have time to get the bags and 'register' for the second leg. Inquired about the refund within 24 hrs, they said that only 10 euros could be applied to another trip. Otherwise there's no refund.

Horrible service. Stay clear.

Kiwi.com just wants to disguise as one of the mainstream flight websites but in reality is below par and slyly charges more and more money for even a little thing. Their different ticket categories is a fraud as they hide a lot of information and falsely shows that you can make changes to the flight if you opt for a more expensive ticket

The customer service for this company is terrible. It is impossible to talk to anyone until just before your trip. The description of flight charges are unclear. I was charged for baggage when my flight actually included a free checked bag. The company would not consider refunding part or all of my $400 for both my husband and myself. $200 a bag seems exhorbitant.

We had our mid April, 2020 flights canceled due to Covid. Do you think we have gotten our refund back for the canceled flights? The answer is no. We even paid them extra money to expedite the refund. What a waste in every way possible.

I would avoid them at all costs. They are difficult to communicate with.

If there was a zero star rating that's what I would have selected.

My flights were cancelled because of the pandemic, Flybe ceased operations and there was an international travel ban. Still waiting for a refund. I booked January 20,2020 and I was scheduled to travel in April 2020. I don't know why they're holding my money hostage. Makes no sense! All my friends that booked directly with the airlines were reimbursed a year ago! I don't understand why there is a delay in processing this. I worked in tourism and I understand it's a tough time but a lot of us won't be able to travel for a very long time and could use the money. Especially those of us that lost their jobs due to the pandemic :(

I searched for a round trip ticket from Singapore to Perth on Skyscanner.com. The best price was 385 SGD offered by kiwi.com. I proceeded to their website, made the purchase and authorised 385 SGD purchase. I received an email that my transaction was being processed. After 10 mins, I received a confirmation, e-ticket and Invoice for 485 SGD. During the 24 hours before and 24 hours after, the price never exceeded 430 SGD on Skyscanner. I contacted them immediately regarding their fraudulent transaction but they kept sending grammatically incorrect emails denying the transaction was authorised for 385 SGD.

I bought a ticket with kiwi from Dallas to Germany, got to the front desk the day of the flight and was not able to take my flight because they (kiwi.com) bought my ticket with a different destination and did not notify me! I lost my flight and my money and the only answer that they could give me was sorry. They told me that they are going to contact me back and I am still waiting. Please please don't use this company, save your money.